Desktop Support Job Vacancies in Thane

*Job Summary:*The Technical Support Representative will provide technical assistance to users assisting by troubleshooting problems with computer hardware/networking or software.*Duties/Responsibilities:*Identifies, investigates, and resolves users problems with computer software and hardware /network.Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.Consults with users to determine steps and procedures taken to identify and resolve the problem.Applies knowledge of computer software, hardware, and procedures to solve problems.Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.Collaborates with other staff to research and resolve problems.Collaborates with programmers to explain errors and/or recommend modifications in programs.Arranges service by software or hardware vendors to repair or replace defective products.Maintains knowledge of technology innovations and trends.Performs other related duties as assigned.*Required Skills/Abilities:*Excellent verbal and written communication skills.Excellent interpersonal and customer service skills.Professional and pleasant telephone manner.Ability to explain technical issues to technical and nontechnical employees and customers.Strong analytical and problem-solving skills.Proficient with Microsoft Office Suite or related software.Proficient with or the ability to quickly learn an array of computer hardware and software.*Education and Experience:*Diploma in Computer Hardware & Networking or related field preferred.At least 1-3 years of experience in customer technical support preferred.Freshers will also do.*Physical Requirements:*Prolonged periods sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times.*Salary*Freshers 8,000Experience 10,000 -15,000Depending on Interview

sales / customer service

IT and IT's hardware & infrastructure maintaining, and supporting the network infrastructure and security measures within an organization.Software Installation, Network configuring, and deploying network infrastructure, including LANs, WANs, routers, switches, and wireless networks, based on business requirements and industry best practices.

Position: Sales CoordinatorSegment: HoReCa (Hotels, Restaurants & Caf/Catering)Key Responsibilities:1. New Client Onboarding:Assist in the smooth onboarding of new clients, including gathering necessarydocumentation, setting up accounts, and ensuring all client needs areunderstood and met.2. Client Servicing:Act as the primary contact for ongoing client servicing, managing requests,addressing issues, and ensuring a high level of customer satisfaction.3. Daily Order Booking & Processing:Book orders daily, confirm details, and coordinate with internal teams toensure timely and accurate order processing.4. Single Point of Contact (SPOC) for Client Coordination and Queries:Serve as the main contact for clients, handling all inquiries and providingprompt and effective solutions.5. Coordination with Internal Teams:Collaborate with internal teams, including sales, marketing, operation andlogistics, to ensure excellent service, delivery and client satisfaction.6. Delivery Coordination:Oversee the delivery process, coordinate with logistics teams, and ensureorders are delivered accurately and on time.7. Payment Follow-Ups:Track outstanding payments, follow up with clients to ensure timely collectionof payments as per agreed credit terms.8. Upselling and Cross-Selling:Identify opportunities to upsell and cross-sell products to existing clients,enhancing their experience and driving additional revenue.9. Recording & Maintaining MIS Data:Accurately record and maintain MIS data, including sales records, clientfeedback and escalations for ongoing analysis and improvement.10.Reporting and Feedback:Regularly update the sales team and management with reports on clientactivities, feedback, and market insights to help shape strategies.

We're seeking an experienced Desktop Support Engineer to provide technical assistance and support for our organization's desktop infrastructure. The ideal candidate will have excellent problem-solving skills, strong communication skills, and the ability to work effectively in a fast-paced environment.Key Responsibilities:1. Provide technical support for desktops, laptops, printers, and other peripherals.2. Install, configure, and troubleshoot hardware and software issues.3. Resolve technical issues remotely or on-site.4. Configure and manage user accounts, email, and network settings.5. Monitor and maintain inventory of hardware and software

Urgent hiring for the L2 Technician location Navi MumbaiLocation - Navi mumbai Experience- 6 Month -6yrs Open package salary (open )We are looking for the person who having experience into hardware industry laptop, troubleshootingAssembly and disassembly laptop Kindly share me your updated resume on recruiter@r2ventures.inHR Nancy 8433657339

Job Title: Desktop Supoort EngineerLocation Thane ,wagle estate *Job Type:* Full-time(Filed Work)*Overview:*We are seeking a motivated and customer-oriented IT Help Desk Technician to join our team. The IT Help Desk Technician will be responsible for providing technical assistance and support related to computer systems, hardware, and software. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and proficiency in Microsoft Excel and Word to document and report technical issues and solutions effectively.*Key Responsibilities:*- Provide first-level technical support to internal staff and consumers, responding to IT support requests via phone, email, or ticketing system.- Diagnose and troubleshoot hardware, software, and network issues.- Install, configure, and maintain computer systems, software applications, and peripherals.- Assist in the onboarding process by setting up new user accounts and workstations.- Maintain accurate records of issues and resolutions within the ticketing system using Microsoft Excel and Word.- Communicate technical information clearly and effectively to consumers and non-technical staff.- Escalate complex problems to higher-level IT staff or external vendors when necessary.- Perform regular system updates and backups.- Assist in the development and implementation of IT policies and procedures.- Provide training and guidance to end-users on the use of hardware, software, and network services.- Ensure security and privacy of networks and computer systems.- Participate in IT projects and other duties as assigned.

Sales & Marketing Coordinator Job Description Reporting to the Sales & Marketing Manager, the Sales and Marketing Coordinator is responsible for supporting the Sales Team by providing administrative support and managing enquiries from distributors and end users and providing marketing communication support to the Product Managers Duties and Responsibilities Responsible for day to day sales enquiries from distributors part numbers, prices, literature, tender support, etc. Responsibility for products in territories to be defined. Manage and record all sales enquiries via CRM Customer account creation and update via CRM Liaise with logistics/ order desk to ensure equipment for supporting events such as seminars, exhibitions and trade shows is in place. Assist in production of sales and marketing literature and maintain literature store. Assist with marketing plan provided by product managers e. g website, SEO, social media, advertising, PR distribution General support to sales team as required, travel cover etc. Occasional travel may be required. Person Specification Good time management and planning skills Good interpersonal and presentation skills Excellent written and verbal communication skills are essential Able to meet multiple project deadlines and demonstrate good attention to detail Experience in communicating multi-culturally Able to demonstrate an understanding of the needs of the customer Able to work individually as well as part of a team Ability to meet deadlines with minimal supervision

Key Responsibility Area.1. Accepting Enquiry from the customer2. Coordinating with the customer about the availability of Material3. Punching the order in the required format in the company software4. Coordination with production team and despatch team for the material despatch5. Arranging the logistics to despatch the material6. Payment follow up7. Sales analysis - Sales follow up with the customers8. Ledger reconciliation with the customers

Handling Senior level management clients to mid level authorities with a good convincing power to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department.Hiring and training sales staff and ensuring staff meets their quotas and goals.Managing budgets for expenses like bonuses, marketing, and travel.Making the company's products and services as attractive to potential customers as possible.Ensuring adherence to laws, regulations, and policies.Sales Coordinator Requirements:A bachelor's degree in business administration or a related field.3 or more years experience in sales.Good team development and leadership skills.Computer literacy.Good administrative, organizational, and problem-solving skills.Excellent communication, sales, and customer service skills.The ability to multitask, work in a fast-paced environment, and meet deadlines.Current knowledge of industry trends and regulations.

Formatting and Loading Windows (10,11)Installation of software & Applications.Outlook configuration.Installation of 3rd Party Software.LAN/ WAN, TCP IP / Network / Wi-Fi / Access points, Switches configuration & troubleshooting Co-ordination withVendorPrinter Installation sharing device & Printer.Troubleshoot hardware issues & resolve in timely manner.Interact & train Users on basic usage of Computers.Co-Ordinate with Third party vendors & Primary Troubleshooting ofall your software / hardware related issues.Regular Data Backup.Taking precautionary steps to keep all systems Uptime tomaximum.User Profile backup & Configuration into new systemUser creation and deletion in active directory, Mapping the folder, sharing Printers, data accesspermission Should know about the SLA and its criticality. Server, Links Monitoring and Incident Management with respective service providerFollow escalation process

A Desktop Support Engineer, also known as a Desktop Support Technician or Desktop Support Specialist, is a critical role in IT (Information Technology) responsible for providing technical assistance and support to end-users within an organization. Their primary focus is on ensuring that desktop and laptop computer systems, as well as related hardware and software, operate efficiently and effectively for employees or clients. Here is a typical job description for a Desktop Support Engineer:Job Title: Desktop Support EngineerJob Summary: A Desktop Support Engineer plays a vital role in maintaining an organization's IT infrastructure by providing technical support to end-users, troubleshooting hardware and software issues, and ensuring a seamless computing experience.

The Job is Opening for the Post of Customer Care Representative.

Address user tickets regarding hardware, software and networkingWalk customers through installing applications and computer peripheralsAsk targeted questions to diagnose problemsGuide users with simple, step-by-step instructionsConduct remote troubleshootingTest alternative pathways until you resolve an issueCustomize desktop applications to meet user needsRecord technical issues and solutions in logsDirect unresolved issues to the next level of support personnelFollow up with clients to ensure their systems are functionalReport customer feedback and potential product requestsHelp create technical documentation and manuals

Sales Co-Ordinator Tele CallingGenerate EnquiriesFollow up For Purchase OrderCo-ordinate with other department as and when required

Requirement of IT executive who is having exp in both Software & Hardware... Only male candidate can apply... Salary is no bar for deserving candidate.

Requirement for Service Desk Engineer for the location of Thane.1. Ticket assigning and follow-up2. Pulling reports in Excel.3. Email communication4. Good spoken English is mandate.

FREE JOBURGENT REQUIREMENTFOR IT SUPPORT ENGINEER (DESKTOP SUPPORT ENGINEER)IN MNC & BANKMIN - GRADUATION (ANY FIELD)MIN- 6 MONTHS OF EXPERIENCE(LOCATION MUMBAI & NAVI MUMBAI)More informationContactOR DROP NUMBER OR WHATSUPINDER CONSULTANT

o L1/L2 Desktop support, AD working knowledge o Troubleshoot on helpdesk calls & timely closure of ticketso Client system OS installation/upgradation/patch management/troubleshooto Maintain OS security policies & complianceo Assembling and troubleshoot on laptop/desktop, printers, projector and other hardware peripherals.o Installation & Support for office 365 packageso Email client support for laptop/mobile etc. o VPN support/ remote supporto Crimping of cables & handling of other LAN issues

1. LAN/WAN Installation2. Troubleshooting3. Technical support on call to the clients4. Desktop Support5. Configuration/ Firewall