Support Executive Job Vacancies in Thane

Key ResponsibilitiesA. Lead Management & Customer CallingMaintain and update leads received from IndiaMart, Google, and the sales team.Call new prospective customers to introduce the company, products, and basic business details.Call existing customers to follow up for repeat orders and sales requirements.B. Order Coordination & Internal Follow-upForward buying requests received from customers to the billing team for further processing.Coordinate with the billing team once Purchase Orders (POs are generated).Share PO details received from the billing team with vendors for confirmation.C. Vendor & Payment CoordinationFollow up with vendors for order confirmation and payment confirmation.Collect payment screenshots and confirmed PO copies from vendors.Share payment proof and PO details with the accounts team for record and further action.D. Dispatch, Logistics & Delivery Follow-upCoordinate with the dispatch team to share transport details and branch office delivery addresses.Follow up with the dispatch team to confirm whether LR (Logistic Receipt) is received.Share LR photos with dealers to keep them informed about dispatch status.Follow up with dealers if material is not received on time.Coordinate internally to handle cases of material shortage or non-availability and ensure required changes or corrections are made as per situation.E. Growth & Conversion Responsibilities Track lead-to-order conversion and highlight drop-offs or delays to seniors for corrective action.Maintain basic data that helps management understand enquiry trends and dealer behaviour.________________________________________Skills & CompetenciesGood communication and calling skillsStrong follow-up and coordination abilityBasic understanding of sales order and dispatch flowOrganised working style and attention to detailscandidates who can speak Telugu/Malayalam / Kannada / Bengali, or candidates from North India, preferably staying in Dombivli or nearby areas.________________________________________Qualification & ExperienceQualification: GraduateExperience: 1-2 years in Tele-calling / Order Coordination roles

Job Description: Welcome customers, handle billing and cash transactions, issue and recharge game cards, assist customers during gameplay, demonstrate the games, explain game rules, offers and packages, resolve basic customer queries, maintain cash records, ensure the gaming area is clean and organized, report game malfunctions, promote memberships and birthday packages, perform adhoc tasks assigned by the management and follow all company SOPs, safety and operational guidelines.

We are looking for a motivated Voice Process Executive to join our team in Thane, India. This entry-level position is ideal for freshers who have completed their 12th grade and are eager to start a career in customer service.Key Responsibilities:1. Customer Interaction: Engage with customers over the phone to address inquiries and provide assistance, ensuring a positive experience.2. Issue Resolution: Listen carefully to customer concerns, offer appropriate solutions, and escalate issues when necessary to ensure customer satisfaction.3. Record Keeping: Maintain accurate records of customer interactions in the system, ensuring all information is up-to-date and complete.4. Team Collaboration: Work closely with team members and supervisors to improve customer service processes and share feedback.Required Skills and Expectations:Candidates should possess excellent verbal communication skills in English and any local language, allowing them to convey information clearly and effectively. A friendly and positive attitude is essential for engaging with customers and creating a pleasant interaction. Basic computer skills are necessary to navigate systems and update customer information. Candidates must be enthusiastic, self-motivated, and willing to learn, as this role involves adapting to different scenarios and customer needs. A strong focus on customer service and the ability to work well in a team environment are crucial for success in this role.

We are looking for a dedicated Customer Care Executive to join our team. This role is perfect for freshers seeking to start their career and is based in Vasai, with the flexibility of working from home. Key Responsibilities:- Respond to Customer Inquiries: Answer questions and provide information about products or services in a friendly manner, ensuring customers feel valued and understood.- Resolve Issues: Assist customers in troubleshooting and resolving any problems they may encounter, ensuring a quick and effective solution.- Maintain Customer Records: Accurately record customer interactions and update their records in the system, supporting smooth communication and follow-up.- Follow Up with Customers: Reach out to customers after their inquiries to ensure satisfaction and gather feedback, which is essential for improving service quality.- Collaborate with Team: Work closely with other team members to share insights and improve processes, contributing to a positive team environment.Required Skills and Expectations:- Excellent Communication Skills: Strong verbal and written skills are essential for clearly interacting with customers.- Customer-Oriented Mindset: A genuine desire to help others and provide outstanding service is crucial in this role.- Problem-Solving Skills: Ability to think quickly and resolve issues efficiently to enhance customer satisfaction.- Basic Computer Knowledge: Familiarity with using computers and various software applications for customer communication and record-keeping.- Adaptability: Willingness to learn and adapt to changing situations and customer needs. This position is a great opportunity for individuals eager to grow in a customer service career.

We are seeking a dedicated Email Support Executive to join our team in Wagle Estate, Thane. The ideal candidate will have a year of experience in customer support and will be responsible for responding to customer inquiries via email in a timely and professional manner. Key Responsibilities:- Respond to Customer Emails: Communicate with customers through email, addressing their questions, concerns, and feedback promptly to ensure satisfaction.- Provide Accurate Information: Understand our products and services thoroughly to give precise and helpful information to customers.- Maintain Records: Keep detailed logs of customer interactions and feedback to help improve service quality.- Collaborate with Team: Work closely with your team members and other departments to resolve customer issues and enhance overall customer experience.Required Skills and Expectations:Candidates must have completed their 12th grade and have at least one year of experience in a similar role. Excellent written communication skills are essential, as is the ability to communicate clearly and professionally. A strong understanding of customer needs and problem-solving skills are vital for this role. Candidates should be detail-oriented, organized, and capable of managing multiple inquiries efficiently. Additionally, punctuality and a positive attitude towards customer service are expected in this full-time office position. Only male candidates are considered for this role.

As an International BPO Executive, you will play a crucial role in handling customer interactions for international clients. Your primary responsibility will be ensuring excellent customer service and support.Key Responsibilities:- Customer Support: Communicate with customers via phone, email, or chat to assist them with their queries and concerns, ensuring a positive experience.- Problem Resolution: Identify and resolve customer issues promptly and effectively, ensuring customer satisfaction and loyalty.- Data Entry: Accurately enter and update customer information and service requests in the database, maintaining accurate records for future reference.- Feedback Collection: Gather feedback from customers regarding their experience and relay this information to management for quality improvement.- Team Collaboration: Work with team members to discuss challenges and share solutions, fostering a collaborative environment for better service delivery.Required Skills and Expectations:- Communication Skills: Strong verbal and written communication skills are essential, as you will interact with customers from diverse backgrounds.- Problem-Solving Ability: You should be able to think on your feet and handle customer issues calmly and efficiently.- Attention to Detail: Accuracy is critical in data entry and customer interactions, so being detail-oriented is important.- Basic Computer Skills: Familiarity with computers and software applications is necessary for efficient communication and data management.- Adaptability: Be open to learning new processes and adapting to changes in a fast-paced work environment. Candidates with 1 to 3 years of experience, who are 12th pass and eager to provide excellent service, are encouraged to apply.

Overall responsibility of production planning, production, Quality Control, preventive and breakdown maintenance planning and communicating with maintenance dept. for timely execution. Optimum utilization of manpower and machine for achieving the targets set by the customer in terms of quality products to be delivered as per schedule. Close interaction with factory manager in all aspects of smooth functioning of the factoryAuthority: Within the limits accorded by the management you will be responsible for all functions of factory and have commensurate authority to accomplish the below listed duties.

We are looking for an Accounts Cum Admin Executive to join our team in Thane West. The ideal candidate will have 1 to 3 years of experience and a Bachelors degree in Commerce. This full-time position requires balancing accounts and managing administrative tasks effectively in an office environment.Key Responsibilities:- Maintain Financial Records: Ensure all financial transactions are recorded accurately in the accounting system, following standard accounting principles.- Prepare Financial Reports: Assist in generating monthly, quarterly, and annual financial statements to help the management make informed decisions.- Manage Accounts Payable and Receivable: Track outstanding invoices, process payments, and ensure timely collection from clients to maintain positive cash flow.- Support Payroll Processing: Help in preparing and maintaining payroll records, ensuring all employee payments are processed accurately and on time.- Handle Administrative Duties: Perform various office administrative tasks such as organizing files, scheduling meetings, and managing office supplies to ensure smooth operations.- Communicate with Vendors and Clients: Liaise with vendors for payments and resolve any discrepancies, while also providing assistance to clients as needed.Required Skills and Expectations:The candidate must possess strong analytical and numerical skills with a good understanding of accounting principles. Proficiency in accounting software and Microsoft Office, especially Excel, is essential. Strong communication and organizational skills are critical for managing multiple tasks efficiently. The ability to work independently and as part of a team, along with a proactive attitude toward problem-solving, is expected. A keen attention to detail and a commitment to accuracy will help ensure successful performance in this role.

DFC Process-- Average Hindi speaking- Need HSC Freshers- Shift timing - 9:30-6:30Tata Motors Ib Purely customer service processNeed only Linguistic candidates Malayam /Tamil /Kannada/Bengali /Gujrati /Bengali/Assamese/Odiya-HSC fresher can apply with Good English Kotak SecuritiesAverage ComsNeed HSC Fresher Shifts timings - 9.30 - 6.30Kotak CollectionDRA certificate mandateHSC fresher or exp both can apply

Company Name: Sarom Fab Pvt LtdJob Description: CRM ExecutiveJob Title: CRM ExecutiveLocation: Wagle Estate, Thane WestWork Timings: 10:00 AM - 7:00 PM ISTWorking Days: Monday to Saturday (Weekly Off: Sunday)Job Description:We are looking for a dynamic and motivated CRM Executive to join our team. This is an entry-level role ideal for candidates with 2-4 years of experience. The CRM Executive will play a vital role in supporting and enhancing our customer relationship management initiatives. You will work closely with the marketing, sales, and customer service teams to drive engagement, improve customer retention, and ensure high levels of client satisfaction.Key Responsibilities:- Build and maintain strong relationships with existing and new clients to drive customer satisfaction and sales growth.- Manage customer relationships and oversee daily customer service operations to deliver high-quality support.- Handle customer feedback and complaints efficiently, coordinating with relevant departments for timely resolution.- Ensure all service issues are addressed within the defined Turnaround Time (TAT) while maintaining service quality.- Support day-to-day operational activities related to CRM to enhance functional efficiency.- Coordinate with internal departments such as Sales, Production, and Accounts to address client queries and share timely updates.- Assist with post-sales activities and follow-ups to ensure smooth onboarding and client satisfaction.Preferred Candidate Profile:- Bachelor's degree (required).- 2-4 years of experience in using CRM software.- Strong verbal and written communication skills.- Excellent interpersonal and coordination skills.- Proficiency in additional languages is an added advantage.

- Process invoices and expense reports: The Account Payable Executive will be responsible for accurately processing invoices and expense reports received from vendors and employees.- Reconcile vendor statements: They will need to regularly reconcile vendor statements with company records to ensure accuracy and address any discrepancies.- Prepare and process payments: The candidate will be in charge of preparing payment batches and processing payments to vendors within the agreed terms.- Maintain accurate records: It is important for the Account Payable Executive to maintain complete and accurate records of all financial transactions related to accounts payable.- Assist with month-end closing: The candidate will assist in the month-end closing process by providing necessary reports and reconciliations related to accounts payable.Required Skills and Expectations:1. Bachelor's degree in Commerce (B.Com) or a related field.2. 3-4 years of relevant experience in accounts payable.3. Strong attention to detail and accuracy in data entry and financial record keeping.4. Proficiency in accounting software and Microsoft Excel.5. Good communication skills and ability to work well in a team.6. Knowledge of accounting principles and practices.

- Responding to customer inquiries: The Customer Support Executive will be responsible for addressing customer inquiries and resolving any issues or concerns they may have in a timely and efficient manner.- Providing product information: The candidate will need to have a good understanding of the company's products and services in order to effectively answer questions and provide accurate information to customers.- Handling customer complaints: The Customer Support Executive will need to have strong problem-solving skills to address and resolve customer complaints effectively, ensuring customer satisfaction.- Making outbound calls: The role may involve making outbound calls to follow up on customer inquiries, provide updates on orders, or gather feedback from customers.- Maintaining customer records: The candidate will be responsible for documenting customer interactions, ensuring accurate and up-to-date records are kept for future reference.Required Skills and Expectations:- Excellent communication skills: The candidate must have strong verbal and written communication skills to effectively communicate with customers over the phone and via email.- Customer-centric approach: The candidate should be focused on providing excellent customer service and ensuring customer satisfaction at all times.- Ability to work in a fast-paced environment: The candidate should be able to work efficiently and effectively in a busy customer support role, handling multiple inquiries and tasks simultaneously.- Good problem-solving skills: The candidate should be able to think quickly on their feet and come up with solutions to customer issues or complaints. - Basic computer skills: The candidate should have basic computer skills to navigate customer databases, email systems, and other software tools used in the role.

We are BROWNROOF, a highly trusted recruitment agency, and we're hiring on behalf of our prestigious international healthcare BPO client in Thane. This is your opportunity to join a leading organisation with excellent earning potential and opportunities for career growth.Position: Associate - International Voice Process/CollectionsLocation: Thane (Candidates from Mumbai only, except Western Line)Salary: Upto 42,000 per monthEmployment Type: Full-Time, PermanentKey Highlights: Work with a Leading International Healthcare BPO 5-Day Work Week with Rotational Offs Permanent Employment Clear Growth Path & Career Development Professional Work Environment with Global ExposureJob Responsibilities1. Handle inbound calls from international customers with empathy and professionalism.2. Listen actively to customer concerns and provide accurate information about healthcare services.3. Resolve queries efficiently using CRM software and internal knowledge bases.4. Document all interactions and maintain detailed records in company systems.5. Collaborate with team members and supervisors to ensure seamless service delivery.6. Meet individual and team performance targets while maintaining quality standards.7. Adapt to a fast-paced environment and manage multiple tasks simultaneously.RequirementsWhat We're Looking For:Excellent English Communication Skills (Verbal & Written)Strong Problem-Solving & Analytical AbilitiesHigh Empathy & Active Listening SkillsComputer Literacy & CRM KnowledgeComfortable Working in Night ShiftsFlexibility with Rotational Week OffsMinimum 1 Year in Customer Service/ any International Voice ProcessHealthcare BPO Experience is a BIG ADVANTAGEMinimum HSC Passed (Graduates Preferred)BenefitsPerks and Benefits:UNLIMITED INCENTIVESCompetitive salary package up to 35,000 per month (or even higher for exceptional candidates)Permanent employment with growth opportunities.Exposure to international healthcare processes.Skill development in CRM tools and customer service excellence.Collaborative team environment with supportive management.Clear career progression path within the organisation.

*Job Summary:*The Technical Support Representative will provide technical assistance to users assisting by troubleshooting problems with computer hardware/networking or software.*Duties/Responsibilities:*Identifies, investigates, and resolves users problems with computer software and hardware /network.Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.Consults with users to determine steps and procedures taken to identify and resolve the problem.Applies knowledge of computer software, hardware, and procedures to solve problems.Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.Collaborates with other staff to research and resolve problems.Collaborates with programmers to explain errors and/or recommend modifications in programs.Arranges service by software or hardware vendors to repair or replace defective products.Maintains knowledge of technology innovations and trends.Performs other related duties as assigned.*Required Skills/Abilities:*Excellent verbal and written communication skills.Excellent interpersonal and customer service skills.Professional and pleasant telephone manner.Ability to explain technical issues to technical and nontechnical employees and customers.Strong analytical and problem-solving skills.Proficient with Microsoft Office Suite or related software.Proficient with or the ability to quickly learn an array of computer hardware and software.*Education and Experience:*Diploma in Computer Hardware & Networking or related field preferred.At least 1-3 years of experience in customer technical support preferred.Freshers will also do.*Physical Requirements:*Prolonged periods sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times.*Salary*Freshers 8,000Experience 10,000 -15,000Depending on Interview

Job Title: Customer Service Executives (BPO Real Estate / Medical / Diagnostics)Company: Voitekk SoftSol Pvt. Ltd.Location: 7th Floor, Lotus Park, Road Number 16, Nehru Nagar, Wagle Estate, Opp. Petrol Pump, Thane West, Maharashtra 400604Work Mode: Work from Office / OnsiteInterview Mode: Face-to-FaceJob Roles Available:Sales Executive Raymond Real Estate Lead GenerationCustomer Service Executive Aglius Diagnostic ProcessSales Executive Plix Outbound (Medical Product Sales)Job Type: Full-Time (BPO Process)Shift Timings:Raymond & Plix Processes: 10:00 AM to 07:00 PM (Day Shift)Aglius Diagnostic Process: 07:00 AM to 04:00 PM & 01:00 PM to 10:00 PM (rotational every 15 days)Working Days: Monday to SaturdayWeek Off: 1 Rotational Week OffSalary:Raymond Process: 18,000/- to 25,000/-Plix Process: 15,000/- to 19,000/-Aglius Process: Up to 18,000/-Eligibility Criteria:Education: Minimum 12th Pass / GraduateAge: 18 to 35 yearsGender: Male & Female (Both)Experience:Raymond Process: Must have experience in BPO Sales or Real Estate backgroundAglius & Plix Processes: Freshers and experienced candidates with BPO sales background preferredCommunication Requirements:Raymond: English / V5 Communication Good Communication SkillsAglius: English / V3 Communication Average Communication SkillsPlix: English / V4 Communication Average to Above Average Communication SkillsKey Skills:Outbound CallingLead GenerationCustomer ServiceSales PitchingHandling Client QueriesTarget-Oriented ApproachFor walk-in interviews, please report between 10:00 AM 07:00 PM, Monday to Saturday, at the address mentioned above.

Process: AXIS bank - Customer Service / Cross Sales Requirement:- HSC / Graduates can apply - Compulsory English communication - Experience/ Fresher can apply- Salary 16000 inhand and travelling allowance - Rotational weekoff - 2 rounds of interviewHow to Apply ?Contact For More InformationHR Akshada - 9822472894

Urgent Openings Kotak 811 (Sales Process)Qualification: HSC / GraduatesFreshers can applyGood Hindi communication and average English requiredSalary: 15,000 in-hand + incentivesRotational week offLocation: Thane, Dhokali NakaTwo rounds of interviewInterested candidates can apply immediately. Contact On: HR Pratiksha - 8698488197 (Call /WhatsApp)

Job Title: Customer Service Executive (Inbound UPSTOX / Metropolis Process) Company: MHLIB Location: Mumbai & Thane (Work from Office) Industry: BPO / Healthcare & Financial Support Job Overview:We are urgently hiring for Inbound Customer Service roles in Metropolis (Healthcare) and UPSTOX (Stockbroking IB process). These are pure customer service profiles No Sales, No Targets, No Pressure.Whether you're a fresher or experienced, this is your opportunity to join a stable, growth-oriented organization with easy selection and immediate joining. Key Responsibilities:Handle inbound calls for either Metropolis lab services or UPSTOX IB-related customer queriesAssist customers with inquiries, bookings, or support requestsDeliver accurate information and professional assistanceEnsure a high level of customer satisfaction and empathy Requirements:Minimum Qualification: HSC (12th Pass)Experience:Freshers: Welcome to applyExperienced: Preferred in customer serviceLanguage: Good English communication skills (mandatory)Gender: Open to allAge Limit: 18 to 35 yearsWork Location:Metropolis Process: Mumbai OfficeUPSTOX Process: Thane Highstreet Office Shift Timings:Metropolis Process:Rotational day shifts between 7:00 AM 11:00 PMNo night shifts post 11 PM6 days working 1 rotational weekly offUPSTOX IB Process:Fixed shift: 8:00 AM 5:00 PM6 days working 1 weekly off Salary:UPSTOX Process:Freshers: 18,836 CTC 16,258 In HandMetropolis Process:Freshers: 16,000 In HandExperienced: 17,000 In Hand Perks & Benefits:Only 1 Operations round of interview Fast and SimpleImmediate joining opportunityNo Sales / No Targets / No PressureSupportive team & professional work environment

We are looking for a dedicated Customer Care Executive to join our team in Thane. This is a full-time position suitable for freshers who have completed their 12th grade. The role involves assisting customers with their inquiries and providing excellent service from the comfort of your home.Key Responsibilities:- Respond to Customer Inquiries: Handle incoming calls and messages from customers, addressing their questions and concerns in a friendly and professional manner. - Provide Product Information: Educate customers about our products and services, ensuring they have the necessary information to make informed decisions. - Resolve Customer Issues: Quickly identify and resolve any issues customers may have, ensuring their concerns are addressed satisfactorily. - Maintain Customer Records: Accurately document customer interactions and issues in our database for tracking and future reference. - Follow Up with Customers: Reach out to customers after resolving their issues to ensure their satisfaction and build a positive relationship. Required Skills and Expectations:- Strong communication skills, both verbal and written, to effectively interact with customers. - A good understanding of customer service principles and the ability to empathize with customers' needs. - Basic computer skills, including familiarity with using email and chat systems. - Ability to handle stressful situations calmly and maintain a positive attitude. - Willingness to learn and adapt to new processes and tools as needed for the job.