Customer Relationship Executive Job Vacancies in Bongaigaon

As an Airport Guest Relationship Executive, you will play a crucial role in ensuring that travelers have a positive experience at the airport. Your focus will be on building good relationships with guests and assisting them throughout their journey.**Key Responsibilities:**- **Welcome Guests:** Greet guests upon arrival at the airport and make them feel comfortable and valued.- **Provide Information:** Assist travelers by providing accurate information about flight schedules, boarding gates, and airport facilities.- **Resolve Issues:** Handle guest complaints or issues professionally, ensuring prompt resolutions to maintain satisfaction.- **Assist with Services:** Aid guests in availing themselves of various services offered at the airport, such as lounges, check-in procedures, or baggage handling.- **Promote Safety and Security:** Ensure guests follow airport safety and security protocols for their protection and that of others.- **Maintain Records:** Keep accurate records of guest feedback and suggestions to improve service quality consistently.The ideal candidate will possess strong communication skills, with the ability to speak clearly and confidently. A positive attitude and a genuine interest in helping others are crucial for this role. You should be comfortable working in a fast-paced environment and be able to multitask efficiently. A high level of professionalism is expected, as you will represent the airport and its services. No prior experience is required, but a background in customer service is a plus. You must have completed your 12th grade and be ready to work full-time from the office in Bongaigaon.

1. Collaborate with engineering, production, and R&D teams to understand the technical requirements of projects or products.2. Liaise with commercial teams (sales, marketing, finance, procurement) to align business goals with technical capabilities.3. Act as the primary point of contact between technical teams and clients or stakeholders.4. Assist in the preparation of proposals, tenders, and quotations by incorporating both technical and commercial aspects.5. Ensure that all technical requirements are addressed in bids and that commercial aspects, such as pricing, margins, and delivery schedules, are competitive.6. Provide technical input to support sales activities and presentations.7. Negotiate contracts and agreements with clients, suppliers, and subcontractors, ensuring that both technical and commercial terms are favorable.8. Ensure that the terms of contracts are compliant with both legal and organizational standards.9. Monitor contract performance and ensure that project deliverables meet agreed technical and commercial expectations.10. Assist in the management of technical projects, ensuring they are delivered on time, within budget, and to specification.11. Track project progress and ensure that technical issues are addressed promptly to avoid delays.12. Collaborate with other departments to ensure smooth execution of project deliverables.13. Maintain strong relationships with clients, ensuring customer satisfaction with both the technical and commercial aspects of the projects.14. Act as a liaison to resolve any technical issues or concerns raised by clients.15. Provide ongoing support and solutions to meet clients' evolving needs.16. Conduct market research to understand customer requirements, industry trends, and competitor offerings.17. Identify new business opportunities and potential clients by analyzing market needs.18. Help define pricing strategies based on technical and market data to ensure competitiveness.

Airport staff have many responsibilities, including ensuring the safety and comfort of passengers, managing operations, and providing customer service: Passenger servicesGreet passengers, check tickets and passports, and assign seats. Help passengers with inquiries, provide flight information, and direct them to the correct terminals. Assist passengers with disabilities, infants, and unaccompanied children. Baggage handlingCheck in baggage, weigh it, and tag it for the correct destination. Move luggage between check-in points and departure areas, and load and unload it from the plane. Ensure luggage is scanned and delivered safely. BoardingManage the check-in and boarding processes, and check boarding passes at the departure gate. OperationsCoordinate with ground crew to move aircraft, and assist with aircraft marshaling. Operate airport equipment like baggage carts, forklifts, and tugs. Respond to emergencies and incidents in a professional manner. Other responsibilitiesSell airline tickets and make reservations. Help passengers confirm flight and meal reservations. Store freight cargo in warehouses. Maintain accurate records of activities, such as passenger counts, baggage handling, and equipment maintenance.