Customer Care Executive Job Vacancies in West Bengal

Join our dynamic team in Kolkata as an Airline Customer Service Executive, where you will play a vital role in ensuring a seamless travel experience for our customers.nnIn this full-time position, your key responsibilities will include:nn- Customer Assistance: Provide friendly and efficient support to passengers regarding flight inquiries, reservation changes, and other travel-related queries.n- Check-in Support: Help travelers with the check-in process and provide information about baggage policies and boarding procedures.n- Problem Resolution: Address and resolve any issues that arise during the travel experience, ensuring customer satisfaction and loyalty.n- Information Delivery: Clearly communicate flight schedules, ticket details, and provide necessary updates to passengers, maintaining professionalism at all times.nnAs a successful candidate, you should possess excellent communication skills, both verbal and written, to effectively interact with customers. You are expected to have a positive attitude and strong problem-solving abilities to handle various customer scenarios. Finally, being a team player is essential, as you will work closely with colleagues to enhance overall service quality.nnThis position is ideal for freshers who have completed their 12th grade and are looking to start their careers in the airline industry. You must be available to work from the office in Kolkata. Your enthusiasm and commitment will contribute to creating a welcoming atmosphere for all passengers.nif you have Any Queries, you can contact this number-+91 7596036956

As a Back Office Executive, you will support the daily operations of the company by performing various administrative tasks. This role is ideal for individuals with a passion for organization and attention to detail, suitable for both freshers and those with up to six years of experience.nnKey Responsibilities:nn1. Data Entry: Accurately inputting and managing company data in databases or spreadsheets to ensure efficient retrieval and reporting.nn2. Document Management: Organizing and maintaining electronic and physical files to ensure easy access and compliance with company policies.nn3. Communication Support: Assisting in managing internal and external communications by responding to emails and coordinating with team members.nn4. Report Generation: Preparing regular reports on the activities and performances of various departments to assist in decision-making processes.nnRequired Skills and Expectations:nnCandidates should have completed at least the 10th standard and possess strong communication skills. Attention to detail and the ability to handle data efficiently is crucial. Familiarity with basic office software and tools will be beneficial. The ideal candidate should be comfortable working in an office environment and demonstrate a willingness to learn and adapt as required by the companys needs. Teamwork and a proactive approach to problem-solving are essential for success in this role.

Front Office Executive - Axis Bank Ltd.The Front Office Executive role in a bank generally focuses on customer service, reception, branch coordination, and administrative support. The exact duties and designation may vary by branch and hiring arrangement; this should not be treated as confirmation of a current vacancy at Axis Bank.Job Role & Responsibilities- Customer Handling: Welcome customers and guide them to the appropriate banking department.- Reception Management: Handle customer enquiries, phone calls, visitor records, and appointments.- Banking Support: Assist customers with account opening forms, KYC documentation, and service requests.- Query Resolution: Provide basic information about savings accounts, current accounts, debit cards, and other banking services.- Documentation: Maintain customer records, registers, files, and office documents.- Branch Coordination: Coordinate with branch staff and direct customer requests to the relevant department.- Administrative Support: Manage daily front-desk activities, stationery, and other office-related tasks.- Compliance: Follow bank policies, confidentiality requirements, and customer service standards.Eligibility Criteria- Qualification: Higher Secondary (10+2) or Graduate, depending on the vacancy.- Experience: Freshers and experienced candidates may be considered.- Skills: Good communication, customer handling, and basic computer knowledge.- Other requirements: Professional behaviour, presentable appearance, and basic documentation skills.Salary & Benefits- Indicative salary: 13,500-22,600 per month in some externally advertised branch/front-desk roles; actual salary depends on the employer, role, and location. Front- Incentives, PF and ESI may be offered depending on the employment arrangement.- Full-time, office-based work.

Job TitleAir Ticketing ExecutiveDepartmentAirport Operations / Passenger Services / Reservation & TicketingLocationsKolkataGuwahatiImphalCooch BeharDurgapurSiliguriAizwalGangtokDimapurJorhatJob SummaryAn Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & Booking- Book domestic and international flight tickets.- Assist customers in selecting suitable flights and fare options.- Provide accurate fare quotations and travel itineraries.- Process ticket reservations through airline reservation systems.- Issue, reissue, and cancel airline tickets.- Handle ticket modifications and upgrades.Passenger Assistance- Guide passengers regarding flight schedules.- Assist with seat selection and special meal requests.- Provide information about baggage allowance.- Explain airline policies regarding refunds and cancellations.- Assist passengers with travel insurance information.- Help elderly passengers and passengers requiring special assistance.- Handle customer complaints professionally.Airport Counter Operations- Assist passengers at airline ticket counters.- Verify passenger identity documents.- Coordinate with check-in staff.- Resolve ticketing-related issues before departure.- Process standby passengers.- Manage last-minute ticket changes.Reservation Management- Update reservation records.- Confirm flight bookings.- Monitor waitlisted bookings.- Handle group reservations.- Coordinate with travel agencies.- Process online and offline reservations.Documentation- Verify passports and visas for international travel.- Ensure travel documents meet airline requirements.- Prepare passenger manifests when required.- Maintain booking records.- Generate reservation reports.Payment Handling- Accept ticket payments.- Process credit/debit card transactions.- Handle cash payments.- Generate invoices and receipts.- Maintain daily cash records.- Process ticket refunds.Customer Service- Respond to customer inquiries.- Handle phone, email, and walk-in customers.- Provide accurate travel information.- Resolve ticketing issues promptly.- Maintain customer satisfaction.Coordination- Coordinate with airline operations.- Work closely with check-in staff.- Communicate with airport authorities.- Coordinate with travel agencies.- Support baggage service teams when required.Compliance- Follow airline ticketing policies.- Adhere to DGCA and airport regulations.- Maintain confidentiality of passenger information.- Ensure compliance with aviation security procedures.Required Qualifications- 10+2 (Higher Secondary) - Minimum qualification.- Graduate in any discipline preferred.- Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.- Freshers and experienced candidates may apply.Required SkillsTechnical Skills- Airline reservation systems (Amadeus, Galileo, Sabre, Worldspan)- Flight booking procedures- Fare calculation- Ticket issuance- Ticket revalidation and reissue- Refund processing- Knowledge of domestic and international routes- Basic computer proficiency (MS Office, email)Soft Skills- Excellent communication skills- Customer service orientation- Professional appearance and grooming- Problem-solving ability- Attention to detail- Time management- Multitasking- Teamwork- Positive attitude- Patience and empathyKnowledge Requirements- Airline fare rules- Airport procedures- Reservation systems- IATA ticketing standards- Baggage policies- Visa and passport requirements- Travel insurance basics- Aviation terminology- Customer service standardsDaily Duties- Process ticket bookings.- Assist passengers with reservations.- Issue and modify airline tickets.- Handle cancellations and refunds.- Answer customer calls and emails.- Verify travel documents.- Coordinate with airport operations.- Resolve ticketing issues.- Update reservation records.- Maintain transaction reports.Working Conditions- Airport terminals- Airline reservation offices- Travel agency offices- Rotational shifts- Early morning, evening, night, weekends, and public holidays- Standing and desk-based work- Fast-paced, customer-facing environmentPhysical Requirements- Ability to work in shifts.- Professional grooming and appearance.- Ability to sit or stand for extended periods.- Good verbal communication.- Basic computer typing skills.- Ability to work under pressure.Career Progression- Air Ticketing Executive- Senior Ticketing Executive- Reservation Executive- Passenger Service Executive- Airport Customer Service Executive- Ticketing Supervisor- Reservation Supervisor- Duty Officer- Airport Operations Executive- Airport Operations ManagerPreferred Certifications- IATA Foundation in Travel & Tourism- IATA Airline Cabin Crew (optional for broader aviation knowledge)- Amadeus Certification- Galileo Certification- Sabre Reservation System Certification- Diploma in Aviation, Hospitality & Travel ManagementSalary (India)- Fresher: 25,000-30,000 per month- 1-3 years: 30,000-40,000 per month- 3-5 years: 35,000-75,000 per month- Senior/Lead Executive: 50,000-1,00,000+ per month

We are looking for a dedicated Customer Service Associate to join our team in Kolkata. This is an entry-level full-time position suitable for candidates with minimal experience who have completed their 12th grade.nnKey Responsibilities:nn1. Customer Interaction: Communicate effectively with customers via phone, email, or in person to understand their needs and resolve their queries.n n2. Problem Solving: Assist customers with any issues they face, ensuring timely and appropriate solutions to enhance their satisfaction.nn3. Product Knowledge: Maintain a strong understanding of the products and services offered to provide accurate information to customers.nn4. Documentation: Record customer interactions and transactions in the system to keep accurate and up-to-date information for future reference.nn5. Team Collaboration: Work closely with other team members to improve services and share insights on customer feedback.nnRequired Skills and Expectations:nnCandidates should possess good communication skills to speak clearly and listen attentively to customer concerns. Basic organizational abilities are important to manage multiple tasks efficiently. A positive attitude and willingness to learn are essential for adapting to new situations and challenges in the role. Being a team player and having a customer-focused mindset will contribute to your success as a Customer Service Associate. DROP RESUME (9875598230)

We are seeking an Airport Ramp Executive based in Siliguri, India. This full-time position is ideal for candidates with 0 to 2 years of experience who have completed at least their 10th grade education.nnKey Responsibilities:n- Aircraft Handling: Safely direct and guide aircraft to their designated parking spots, ensuring efficient operations on the ramp.n- Baggage Management: Load and unload baggage, cargo, and other items from aircraft, while maintaining accountability and care.n- Safety Compliance: Adhere to safety regulations and protocols at all times to ensure personal and team safety while working on the ramp.n- Communication: Coordinate with team members effectively to ensure smooth operations and keep all stakeholders informed about ramp activities.nnRequired Skills and Expectations:nCandidates should possess strong communication skills and the ability to work well in a team-oriented environment. A keen attention to detail is crucial for managing baggage and cargo efficiently. The ideal candidate should be physically fit, as the role involves manual handling and working in various weather conditions. Punctuality and a reliable work ethic are essential qualities for success in this position. Adaptability and a readiness to learn are also important, given the dynamic nature of airport operations. This role offers an exciting opportunity to be part of the aviation industry and contribute to a seamless travel experience for passengers.

We are looking for a dedicated Back Office Executive to support our operations in Kolkata. This full-time role is perfect for freshers who have completed their 12th grade education and are eager to start their career in a dynamic office environment.Key Responsibilities: - Data Entry: Accurately input and update information in our systems to ensure records are current and accessible. - Documentation: Organize and maintain important files and documents, ensuring that they are easily retrievable when needed. - Customer Support: Respond to internal and external inquiries related to office functions, assisting in resolving any issues effectively. - Reporting: Assist in preparing regular reports, helping the team track progress and identify areas for improvement. - Coordination: Work closely with other departments to streamline processes and aid in their daily functions.Required Skills and Expectations: Candidates should have a strong attention to detail and the ability to work independently with minimal supervision. Good communication skills, both written and verbal, are essential to interact effectively. Familiarity with basic office software is preferred but can be learned on the job. A proactive attitude and willingness to learn are highly valued, as the role involves supporting various team functions within a collaborative environment.

SHARE YOUR RESUME 8282965559nWe are looking for an Airport Ramp Executive in Uttar Dinajpur. This full-time position is ideal for recent graduates or those with limited experience who are eager to start their careers in the aviation industry.nnKey Responsibilities:nn- Aircraft Handling: Assist in the safe and efficient loading and unloading of baggage and cargo to ensure timely departures.n n- Ground Support Coordination: Collaborate with ground staff and other teams to prepare the aircraft for departure, facilitating communication and smooth operations.nn- Safety Compliance: Follow all safety guidelines and protocols to maintain a secure environment for passengers and staff alike.nn- Customer Service: Provide excellent service to passengers while ensuring their luggage is managed effectively, leading to enhanced customer satisfaction.nnRequired Skills and Expectations:nnCandidates should possess a post-graduate degree and demonstrate a strong willingness to learn and adapt. Attention to detail is crucial, as is the ability to work efficiently in a team. Good communication skills will help in coordinating with diverse teams in a fast-paced environment. Dependability and punctuality are essential traits for this role, as well as the ability to handle physical tasks, including lifting and moving baggage. A positive attitude and commitment to safety will greatly contribute to the effective operation of airport services.

SHARE YOUR RESUME 8282965559nWe are looking for a dedicated Airport Ramp Executive in Kolkata, India. This full-time position is ideal for candidates who have completed at least 10th grade and are seeking a dynamic work environment at the airport. Ideal for those with limited experience, this role offers growth opportunities.nnKey Responsibilities:nn- Aircraft Handling: You will assist in the safe and efficient loading and unloading of baggage and cargo. This ensures that all items are handled properly and secured in the aircraft.nn- Ground Support Operations: In this role, you will help with ground support equipment and ensure it is operated safely and efficiently. Your attention to detail will aid in maintaining effective workflows on the ramp.nn- Communication: You will communicate effectively with various teams, including ground staff and flight crews, to coordinate the arrival and departure of aircraft. Strong communication ensures smooth operations.nn- Safety Compliance: You are expected to follow safety procedures and protocols diligently to maintain a safe work environment. This is crucial for your safety and that of your colleagues.nnRequired Skills and Expectations:nnCandidates should have a strong sense of responsibility and the ability to work in a fast-paced environment. Being a team player is essential, as you will be working with others to ensure tasks are completed efficiently. Basic communication skills are necessary to interact with team members effectively. A willingness to learn and adapt to new challenges is highly valued.

SHARE YOUR RESUME 8282965559nWe are looking for an Airport Ramp Executive in Medinipur, India. This is an entry-level position perfect for individuals who have completed their 10th grade and are eager to begin their career in the aviation industry.nnThe Airport Ramp Executive will be primarily responsible for ensuring safe and efficient ramp operations. Key responsibilities include:nn- Aircraft Handling: Assist in the arrival and departure of aircraft by coordinating the loading and unloading of luggage and cargo.n- Safety Compliance: Follow safety procedures to ensure a hazard-free environment for staff, passengers, and aircraft.n- Ground Support Coordination: Work with ground support teams to ensure all equipment is operational and available during aircraft operations.n- Communication: Maintain clear communication with the control tower and ground personnel to facilitate smooth operations.n nTo succeed in this role, candidates should have strong communication skills to effectively coordinate with team members and communicate any issues that arise. Attention to detail is crucial for maintaining safety standards and ensuring all tasks are performed correctly. Candidates should also be physically fit and able to work in a fast-paced environment, as the role involves lifting and moving baggage and cargo. Flexibility in work hours may be required, including weekends and holidays, as airport operations run around the clock.

We are seeking a motivated Airport Ramp Executive to join our team in Kolkata. This full-time position is ideal for individuals with up to two years of experience or freshers who are eager to start their career in the aviation industry.nnThe Airport Ramp Executive will be responsible for various tasks that ensure smooth operations on the airport ramp. Key responsibilities include:nn1. Aircraft Handling: Safely manage the loading and unloading of baggage, cargo, and other items from aircraft, ensuring proper weight distribution and adherence to safety guidelines.nn2. Equipment Operation: Operate ground support equipment effectively for transporting passengers and cargo, demonstrating a respectful and efficient use of machinery.nn3. Safety Protocols: Follow strict safety measures and protocols to maintain a hazard-free environment around aircraft, protecting both staff and passengers.nn4. Team Coordination: Work closely with other ramp staff and team members to ensure timely and coordinated ramp operations, contributing to overall efficiency.nnCandidates should be at least a 10th-grade pass and possess a willingness to learn and adapt in a fast-paced environment. Strong communication skills, a positive attitude, and the ability to work well in a team are crucial. A focus on safety and attention to detail will be important for this role. If you are interested in joining a dynamic team, we encourage you to apply.

We are seeking a dedicated Airport Ticketing Executive to join our team in Kolkata. This role is ideal for individuals with up to 2 years of experience who are passionate about the travel industry and customer service.nnKey Responsibilities:nn1. Ticket Booking: Handle ticket reservations for domestic and international flights, ensuring accuracy and efficiency in booking procedures.n2. Customer Service: Assist passengers with inquiries regarding flight schedules, ticket changes, and travel policies, ensuring a positive customer experience.n3. Documentation: Prepare and check travel documents to ensure all necessary paperwork is in order before passenger travel.n4. Coordination: Work closely with airlines and other travel partners to resolve any issues related to ticketing and customer service.n5. Sales Skills: Promote additional services and upgrades to clients, enhancing their travel experience while meeting company targets.nnRequired Skills and Expectations:nnCandidates must have a minimum educational qualification of completing the 10th grade. We prefer individuals with 0-2 years of experience in ticketing or customer service roles. Strong communication skills in English and Hindi are essential. Candidates should be detail-oriented, organized, and able to work effectively in a busy environment. A readiness to collaborate as part of a team and to address customer needs promptly is also expected. This full-time position requires office presence, emphasizing the importance of professionalism and dedication to service within the airport environment.

Join our dynamic team as an Airport Ticketing Executive in Hooghly, India. This full-time role is ideal for individuals looking to start their career in the aviation sector, providing essential services to travelers.nnKey Responsibilities:n- Ticket Booking: Assist customers with booking flight tickets by guiding them through the process and ensuring their travel preferences are met.n- Customer Support: Address queries and resolve issues related to ticketing, providing excellent support throughout the travel booking experience.n- Documentation: Handle passenger documentation by verifying identity and travel details to ensure compliance with airline regulations.n- Coordination with Airlines: Collaborate with various airline partners to stay updated on flight availability, fares, and any changes that may affect passenger travel plans.nnRequired Skills and Expectations:nCandidates should have completed at least the 10th grade and possess strong communication skills to interact effectively with customers. An enthusiasm for travel and a friendly demeanor are essential to provide a positive customer experience. Basic knowledge of computers and booking systems is an advantage, as is the ability to work collaboratively in a team environment. Flexibility in work hours and a willingness to learn are key traits that will help you succeed in this role.

Front Office Executive - Axis Bank Ltd.The Front Office Executive role in a bank generally focuses on customer service, reception, branch coordination, and administrative support. The exact duties and designation may vary by branch and hiring arrangement; this should not be treated as confirmation of a current vacancy at Axis Bank.Job Role & Responsibilities- Customer Handling: Welcome customers and guide them to the appropriate banking department.- Reception Management: Handle customer enquiries, phone calls, visitor records, and appointments.- Banking Support: Assist customers with account opening forms, KYC documentation, and service requests.- Query Resolution: Provide basic information about savings accounts, current accounts, debit cards, and other banking services.- Documentation: Maintain customer records, registers, files, and office documents.- Branch Coordination: Coordinate with branch staff and direct customer requests to the relevant department.- Administrative Support: Manage daily front-desk activities, stationery, and other office-related tasks.- Compliance: Follow bank policies, confidentiality requirements, and customer service standards.Eligibility Criteria- Qualification: Higher Secondary (10+2) or Graduate, depending on the vacancy.- Experience: Freshers and experienced candidates may be considered.- Skills: Good communication, customer handling, and basic computer knowledge.- Other requirements: Professional behaviour, presentable appearance, and basic documentation skills.Salary & Benefits- Indicative salary: 13,500-22,600 per month in some externally advertised branch/front-desk roles; actual salary depends on the employer, role, and location. Front- Incentives, PF and ESI may be offered depending on the employment arrangement.- Full-time, office-based work.

Front Office Executive - Axis Bank Ltd.The Front Office Executive role in a bank generally focuses on customer service, reception, branch coordination, and administrative support. The exact duties and designation may vary by branch and hiring arrangement; this should not be treated as confirmation of a current vacancy at Axis Bank.Job Role & Responsibilities- Customer Handling: Welcome customers and guide them to the appropriate banking department.- Reception Management: Handle customer enquiries, phone calls, visitor records, and appointments.- Banking Support: Assist customers with account opening forms, KYC documentation, and service requests.- Query Resolution: Provide basic information about savings accounts, current accounts, debit cards, and other banking services.- Documentation: Maintain customer records, registers, files, and office documents.- Branch Coordination: Coordinate with branch staff and direct customer requests to the relevant department.- Administrative Support: Manage daily front-desk activities, stationery, and other office-related tasks.- Compliance: Follow bank policies, confidentiality requirements, and customer service standards.Eligibility Criteria- Qualification: Higher Secondary (10+2) or Graduate, depending on the vacancy.- Experience: Freshers and experienced candidates may be considered.- Skills: Good communication, customer handling, and basic computer knowledge.- Other requirements: Professional behaviour, presentable appearance, and basic documentation skills.Salary & Benefits- Indicative salary: 13,500-22,600 per month in some externally advertised branch/front-desk roles; actual salary depends on the employer, role, and location. Front- Incentives, PF and ESI may be offered depending on the employment arrangement.- Full-time, office-based work.

Front Office Executive - Axis Bank Ltd.The Front Office Executive role in a bank generally focuses on customer service, reception, branch coordination, and administrative support. The exact duties and designation may vary by branch and hiring arrangement; this should not be treated as confirmation of a current vacancy at Axis Bank.Job Role & Responsibilities- Customer Handling: Welcome customers and guide them to the appropriate banking department.- Reception Management: Handle customer enquiries, phone calls, visitor records, and appointments.- Banking Support: Assist customers with account opening forms, KYC documentation, and service requests.- Query Resolution: Provide basic information about savings accounts, current accounts, debit cards, and other banking services.- Documentation: Maintain customer records, registers, files, and office documents.- Branch Coordination: Coordinate with branch staff and direct customer requests to the relevant department.- Administrative Support: Manage daily front-desk activities, stationery, and other office-related tasks.- Compliance: Follow bank policies, confidentiality requirements, and customer service standards.Eligibility Criteria- Qualification: Higher Secondary (10+2) or Graduate, depending on the vacancy.- Experience: Freshers and experienced candidates may be considered.- Skills: Good communication, customer handling, and basic computer knowledge.- Other requirements: Professional behaviour, presentable appearance, and basic documentation skills.Salary & Benefits- Indicative salary: 13,500-22,600 per month in some externally advertised branch/front-desk roles; actual salary depends on the employer, role, and location. Front...- Incentives, PF and ESI may be offered depending on the employment arrangement.- Full-time, office-based work.

As an Airport Passenger Service Associate in Kolkata, you will provide essential support to passengers traveling through the airport. Your primary goal will be to ensure a smooth and pleasant experience for travelers.Key Responsibilities:- Customer Assistance: Serve as the first point of contact for passengers, helping them with check-ins, ticketing, and boarding procedures. You will provide information about flight schedules and gate changes.- Luggage Handling: Assist passengers with their luggage, ensuring it is checked in correctly and reaching the right destination. You will also help with lost and found items.- Problem Solving: Address any issues that passengers may encounter, such as missed flights or baggage discrepancies. You will be responsible for finding quick and effective solutions to help travelers.- Safety and Security: Adhere to all airport safety and security protocols, ensuring a secure environment for all passengers and staff.Required Skills and Expectations:Candidates should have completed their 12th grade and possess strong communication skills in English and Hindi. A friendly and positive attitude is essential, as you will be interacting with diverse passengers daily. Basic computer skills are required to assist with check-in processes and documentation. Being a team player and having the ability to work in a fast-paced environment is important. Flexibility in working hours, including weekends and holidays, is expected in this role.

As an Airport Guest Relationship Executive, you will play a vital role in ensuring a positive experience for travelers at the airport. Your main responsibility will be to assist guests with their inquiries and provide exceptional service.- Greet and Assist Guests: Welcome travelers warmly and assist with any questions or concerns they may have regarding their journey.- Provide Information: Offer accurate information about flight schedules, airport facilities, and services available to enhance the customer experience.- Handle Complaints: Listen to guest complaints and issues patiently, providing solutions or escalating them to management when necessary to ensure resolution.- Promote Airport Services: Inform guests about the various services offered at the airport, including lounges, shopping, and dining options, to enhance their experience.- Maintain Guest Records: Keep accurate records of guest interactions and feedback to improve service quality and provide insights for future improvements.- Collaborate with Team Members: Work closely with your colleagues and other departments to ensure seamless communication and coordination for excellent guest service.To succeed in this role, you should have a friendly and approachable demeanor, along with good communication skills. A strong sense of responsibility and the ability to handle stressful situations are essential. Basic computer skills are required, and any experience in customer service will be an advantage, although not necessary. A high school diploma is the minimum educational requirement.