As an Airport Guest Relationship Executive, you will play a vital role in ensuring a pleasant experience for passengers at the airport. Your friendly demeanor and problem-solving skills will help travelers feel welcomed and supported.
Key Responsibilities:
1. **Guest Assistance**: Greet passengers warmly and assist them with their queries, providing information about flights, services, and airport facilities.
2. **Issue Resolution**: Handle complaints and concerns from guests efficiently, ensuring their issues are resolved promptly and satisfactorily.
3. **Communication**: Liaise between passengers and various airport departments to ensure smooth operations and great service, keeping everyone informed about important updates.
4. **Feedback Collection**: Gather feedback from guests regarding their experiences, which will help improve services and maintain high standards at the airport.
5. **Safety Protocols**: Ensure all safety and security procedures are followed while assisting guests, promoting a secure environment for all travelers.
Required Skills and Expectations:
Ideal candidates should possess strong communication skills and a positive attitude. The ability to work well under pressure in a fast-paced environment is essential. A good understanding of customer service principles and a willingness to help others are crucial for success in this role. You should be a team player who can adapt quickly to changing situations and contribute to a friendly atmosphere. A 12th-grade education is required, and prior experience in customer-facing roles is a plus but not mandatory.
Experience
0 - 1 Years
No. of Openings
10
Education
12th Pass
Role
Airport Guest Relationship Executive
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Walk-in interview location
kolkata