Customer Care Executive Job Vacancies in Bhopal

We are looking for a Customer Handling Executive to join our team in Bhopal. This is an entry-level position ideal for freshers or individuals with up to 2 years of experience, specifically designed for those who enjoy working with people and solving customer issues. In this role, you will be responsible for managing customer inquiries, providing timely information regarding our services, and ensuring customer satisfaction. Key Responsibilities: - **Responding to Inquiries**: Handle incoming customer calls, emails, or messages with professionalism and patience. Understand their needs and provide appropriate solutions.- **Problem Solving**: Identify and resolve customer issues or complaints effectively. Collaborate with other departments when necessary to ensure timely resolution.- **Maintaining Records**: Keep accurate records of customer interactions in the database. This includes tracking inquiries, feedback, and follow-up actions to ensure consistent communication.- **Providing Information**: Educate customers about our products and services. Offer detailed information to help them make informed decisions while also promoting relevant services that may benefit them.Required Skills and Expectations: Candidates should have excellent communication skills in both English and Hindi, coupled with a friendly and approachable demeanor. Strong problem-solving abilities and a positive attitude toward addressing customer concerns are essential. Attention to detail is critical, and a willingness to learn and grow within the role will be beneficial. As a Customer Handling Executive, you must be committed to enhancing customer experience through effective service and support.

Job DetailsLocation: Paytm office, Plot no. 20-A/R 2nd floor, above SIDBI bank in front of aakash institute, Zone 2 Maharana Pratap Nagar, Bhopal , Madhya Pradesh, 462011Employment Type: Permanent Employment (Full-time)Work Type: on-siteNo of Openings: 100Created At: 29 August 2025Updated At: 25 September 2025Salary: ,INR 16000 - 21000 / monthlyApplication Deadline: Not specifiedDescription:Job Summary:Paytm is seeking enthusiastic and customer-focused Field Executives to join our Service Department across various locations in Madhya Pradesh. This is a service-oriented role, not a sales position. You will visit merchants and help resolve product-related issues while ensuring smooth usage of Paytm services and devices.Key Responsibilities:1. Service Support Tasks:Visit customers for servicing of Paytm deviceReplace faulty Soundbox / QR Code.Replace non-working EDC (Card Swipe) machines.Assist customers in activating and using Paytm services.Reactivate services for old or inactive Paytm users (win-back).2. Cross-Selling & Onboarding:Educate merchants about:Gold SIPLoan and Insurance productsConduct Welcome Visits for newly onboarded loan merchants.Daily Target:Complete 10+ tasks per day, combining both service and cross-sell activities.Salary & Benefits:21,000 CTC16,500 In-Hand SalaryAdditional Incentives based on task performanceCandidate Requirements:Good communication and customer handling skillsMust own a SmartphoneMust have a Bike and a Valid Driving LicenseMobile number must be linked to Aadhaar and Bank AccountWhy Join Us?Fixed salary with performance-based incentivesOpportunity to work with one of Indias leading digital platformsHands-on field experience and career growth in the service domainSkills:SalesMarketing00Experience: Not specifiedQualification Requirements: 12thAbout the CompanyName: PaytmAddress:Area: BhopalCity: Madhya PradeshPincode: 462011Street: Paytm office, Plot no. 20-A/R 2nd floor, above SIDBI bank in front of aakash institute, Zone 2 Maharana Pratap NagarLocation Link: View on MapHiring Need: Immediate

Job Summary:The Air Ticketing Executive is responsible for managing flight bookings, reservations, and ticket issuance for domestic and international travel. The role involves handling customer inquiries, providing fare quotations, processing payments, and ensuring compliance with airline policies and travel regulations. The executive acts as the primary point of contact between customers and airlines, ensuring a smooth and satisfactory booking experience.Key Responsibilities: 1. Flight Booking & TicketingHandle flight reservations, ticket issuance, reissuance, and cancellations through Global Distribution Systems (GDS) such as Amadeus, Galileo, Sabre, or Abacus.Verify passenger information, travel routes, and fare accuracy before ticket issuance.Manage Passenger Name Records (PNRs) and ensure timely updates and confirmations.Process refunds, date changes, and ticket exchanges as per airline rules and policies. 2. Customer Service & CommunicationInteract professionally with clients to provide flight options, fare quotes, and travel advice.Respond to queries regarding baggage rules, flight schedules, and visa requirements.Handle customer complaints and resolve booking issues promptly.Maintain high levels of courtesy, patience, and professionalism in all communications. 3. Documentation & CoordinationMaintain accurate records of bookings, sales reports, and customer details.Coordinate with airlines, consolidators, and travel partners for group bookings or special services.Ensure that all travel documentation (tickets, itineraries, receipts, and invoices) is delivered accurately and on time.Reconcile daily ticket sales and prepare financial or audit reports when required. 4. System & Policy ManagementKeep updated with changes in airline fares, schedules, and reservation systems.Ensure compliance with IATA and airline regulations, refund policies, and security procedures.Stay informed about travel restrictions, visa requirements, and COVID/travel advisories when applicable.Qualifications and Requirements:Minimum qualification: 10+2 (HSC); Bachelors degree in Travel, Tourism, or Hospitality preferred.Diploma or certification in Air Ticketing / IATA / Travel & Tourism is highly desirable.13 years of experience in airline ticketing or travel agency operations preferred.Proficiency in GDS systems (Amadeus, Galileo, Sabre, Abacus).Strong computer literacy (MS Office, Email, CRM tools).Excellent communication, interpersonal, and customer service skills.Attention to detail and ability to work under pressure.Key Skills:Airline reservation and GDS proficiencyTicketing and fare calculationCustomer relationship managementProblem-solving and multitaskingKnowledge of IATA codes and travel documentationCommunication and teamworkAccuracy and time managementBehavioral Attributes:Courteous and professional demeanorPatience and adaptabilityTeam spirit and collaborationIntegrity and confidentialityPositive attitude and willingness to learnPerformance Indicators:Accuracy and timeliness of ticket issuanceCustomer satisfaction and feedback ratingsSales targets and revenue contributionCompliance with airline policies and travel regulationsEfficiency in handling booking amendments and cancellations

Hiring for 76 Job Opportunities in Airport Executive For Freshers Jobs in Hyderabad, Chennai, Visakhapatnam, Kochi/Cochin, Mumbai, Pune, Bhopal, Indore, Jammu, Hubli, for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School, I.T.I., B.A, B.Arch, B.C.A, B.B.A, B.Ed, BAMS, Bachelor of Hotel Management with Good knowledge in Ground Staff, Air Ticketing, Air Cargo, Air Freight, Air Traffic Control, Air Hostess, Air Pollution Control, Air Ticketing Reservation, Cabin Attendant, Flight Attendant, Flight Engineer, Flight Reservation, Flight Supervisor, Flight Steward, Airline Operations, Airlines Executive, Airline Customer Service, Airlines Transition Captain, Airline Ramp Executive, Airport Ticketing, Airport Cargo, Airport Staff, Airport Ramp, Airport Representative, Airport Supervisor, freshers, 12th Pass, Basic Computer Skills, Security Person etc.

We are looking for a dedicated Customer Care Executive based in Bhopal, India. This position is ideal for individuals with 0 to 2 years of experience who are passionate about helping customers and providing excellent service. Key Responsibilities:1. **Respond to Customer Inquiries**: Handle phone calls and messages from customers, addressing their questions or concerns promptly and professionally to ensure a positive experience.2. **Resolve Issues**: Identify customer problems and provide effective solutions or alternatives, working to resolve issues efficiently to maintain customer satisfaction.3. **Maintain Records**: Document customer interactions and feedback accurately in the system, ensuring that information is up-to-date for future reference and improving service quality.4. **Provide Product Information**: Educate customers about our products and services, helping them make informed decisions and enhancing their overall understanding.5. **Collaborate with Teams**: Work closely with other departments to address customer needs and improve service processes, ensuring a cohesive approach to customer care.Required Skills and Expectations:Candidates should have a minimum educational qualification of 12th grade. Strong verbal communication skills are essential for effective conversations with customers. A friendly demeanor and patience are important traits, along with the ability to listen and empathize with customer issues. Basic computer skills for record-keeping and online communication are expected. Candidates should be willing to work in an office setting and be available for a full-time schedule.

We are seeking a Boarding Pass Executive to join our team in Bhopal. This role is perfect for individuals who are detail-oriented and enjoy working in a dynamic environment. You will assist passengers in the boarding process and ensure a smooth travel experience.Key Responsibilities:- **Passenger Assistance**: Help passengers with the check-in process, ensuring they receive their boarding passes in a timely manner. This involves verifying their flight details and documentation.- **Problem Resolution**: Address and resolve any issues that may arise during boarding, such as seat changes or ticket discrepancies, by communicating effectively with passengers and coordinating with other staff.- **Safety Compliance**: Ensure all boarding procedures are followed according to safety regulations. This includes checking that passengers are aware of safety protocols and helping them understand boarding announcements.- **Customer Service**: Provide excellent customer service by being friendly and approachable, ensuring that passengers feel welcomed and valued.Required Skills and Expectations:Candidates should have completed at least their 12th grade and possess strong communication skills. You should be able to work effectively in a team and handle multiple tasks efficiently. A keen attention to detail is essential, along with the ability to stay calm under pressure. Basic computer literacy is also necessary for managing boarding processes. We are looking for enthusiastic individuals who are eager to learn and grow within the travel industry.

We are looking for a BPO Executive in Bhopal, India, who will handle customer service tasks and support our business operations. This is a full-time position, ideal for individuals with 0 to 2 years of experience and a minimum qualification of 12th pass.Key Responsibilities:1. **Customer Support**: Interact with customers through phone calls or chat to address inquiries and resolve issues promptly. You will be the first point of contact, ensuring a positive experience.2. **Data Entry**: Accurately enter customer information and maintain data records in our systems. Attention to detail is crucial in this task.3. **Problem Solving**: Assist customers in troubleshooting and provide solutions to their queries. You will need to think on your feet to address various scenarios that arise.4. **Team Collaboration**: Work closely with team members and supervisors to achieve daily targets and ensure smooth operations. Communication and teamwork will be essential parts of this role.Required Skills and Expectations:Candidates should possess strong communication skills, both verbal and written. An ability to handle stressful situations calmly is necessary for customer interactions. Familiarity with basic computer applications is important for data entry tasks. A proactive attitude, willingness to learn, and adaptability to new challenges are highly valued. Since this position requires working from our office, punctuality and a strong work ethic are expected.