Customer Care Jobs

We are hiring dedicated, customer-centric, and motivated individuals to join our team as Customer Care Executives for Blinkit. In this role, you will be the voice of the brand, helping customers resolve their queries, tracking orders, and ensuring a seamless shopping experience-all from the comfort of your home.

As a Customer Care Executive, you will be the frontline representative engaging with customers to ensure their needs are met effectively and efficiently.**Key Responsibilities:**- **Customer Interaction:** Communicate with customers through phone, email, or chat to address inquiries and resolve issues.- **Problem Resolution:** Identify customer problems and provide timely solutions or escalate them to the appropriate department when necessary.- **Product Knowledge:** Maintain a deep understanding of the companys products and services to assist customers accurately.- **Feedback Collection:** Gather customer feedback and suggestions to help improve services and enhance customer satisfaction.- **Record Keeping:** Document customer interactions and transactions in the companys system for future reference and analysis.- **Collaboration:** Work with team members and other departments to ensure a seamless customer experience.**Required Skills and Expectations:**- Excellent communication skills, both verbal and written, to interact effectively with customers and team members.- Strong problem-solving abilities to handle customer inquiries and resolve issues efficiently.- Attention to detail to accurately record customer information and feedback.- A positive attitude and a strong sense of empathy to understand customer needs and provide personalized service.- Basic computer skills, including familiarity with software applications and customer management systems.- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.- A willingness to learn and adapt to new challenges, especially for freshers looking to build their careers in customer service.

# Customer Support Executive - Job Description**Role Summary:**Dedicated Customer Support Executive with experience in delivering exceptional customer service across voice, email, and chat channels. Skilled in resolving customer inquiries, handling complaints, ensuring customer satisfaction, and meeting service-level targets while maintaining high quality standards.### Key Responsibilities:* Handle customer inquiries and complaints through voice, email, and chat support.* Provide accurate information about products, services, and company policies.* Resolve customer issues efficiently while ensuring a positive customer experience.* Escalate complex or unresolved cases to the appropriate departments.* Maintain detailed records of customer interactions in CRM systems.* Meet KPIs such as Customer Satisfaction (CSAT), First Contact Resolution (FCR), Average Handling Time (AHT), and SLA adherence.* Follow company policies, quality guidelines, and compliance standards.* Collaborate with cross-functional teams to improve customer experience and operational efficiency.* Identify recurring customer issues and recommend process improvements.* Build strong customer relationships through empathy, active listening, and effective communication.### Key Skills:* Excellent verbal and written communication.* Strong problem-solving and conflict-resolution skills.* Customer-focused mindset with empathy and patience.* Ability to work in a fast-paced, target-driven environment.* Proficiency in CRM tools, Microsoft Office, and ticketing systems.* Time management, multitasking, and attention to detail.

Client: VerizonInternational - US telecom ProcessCustomer Associate /Senior Customer AssociateVoice Process - InboundNoida sec 62 or Sec 81 WFONight, 5 DAY in a week, split week off12th pass with min 1 Year exp in Int. Voice process (INBOUND)12 - 17 Months > U1 > 440000 > 28,668 inhand > PLI > 0 to 353818 plus Months > U2 > 490000 > 32,002 inhand > PLI > 0 to 3949 HR ROUND, OPS, SHL

Job description:Company nameAerial Telecom Solutions Private LimitedJob titleCustomer Care ExecutiveJob role/ categoryCustomer Support - BPO / Voice / BlendedJob typeFull Time Day shiftWork typeWork from officeHR connect no 9882354123Job locationPhase-8, Industrial Area, Sector 73, Sahibzada Ajit Singh Nagar, Punjab 160071, IndiaJob Type: Full-timeBenefits:Health insuranceWork Location: In person

As an Airline Customer Service Executive, you will play a crucial role in ensuring the satisfaction of passengers during their travel experience. The position is based in Delhi and requires individuals who are passionate about providing excellent service. **Key Responsibilities:**- **Assist Passengers:** Welcome and greet passengers, providing them with necessary information about flights, check-in procedures, and airport facilities.- **Manage Check-ins:** Help passengers check in for their flights, including issuing boarding passes and tagging luggage to ensure a smooth process.- **Address Inquiries:** Respond to passenger queries regarding flight schedules, ticketing, baggage, and other travel-related questions, ensuring accurate and timely information.- **Resolve Issues:** Handle any issues or complaints from customers with professionalism, aiming to find quick and effective solutions to enhance passenger satisfaction.- **Maintain Records:** Keep accurate records of passenger interactions and transactions, ensuring that all information is updated in the system for future reference.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential to assist passengers effectively and handle inquiries.- **Customer Service Orientation:** A friendly and helpful attitude is crucial, as you will be the first point of contact for passengers seeking assistance.- **Problem-Solving Ability:** An ability to think on your feet and resolve issues promptly is important to maintain customer satisfaction.- **Teamwork:** You should work well with other team members to provide consistent service and support to passengers.- **Time Management:** Good organizational skills will help you manage multiple tasks efficiently in a busy airport environment.Candidates with minimal experience (0-1 year) and at least a 10th-grade education are welcome to apply for this full-time office-based role.

Very urgent openings in Home appliances Work Location:Chennai (Velecherry) Customer care Executive: 6

Customer Success Associate (French Bilingual) Location: Gurgaon (Work From Office) Company: Roche (Through Transcom) Salary: Up to 8.5 LPA Job Type: Full-TimeAbout the RoleWe are hiring French Bilingual Customer Success Associates to deliver exceptional customer support for a leading global healthcare client. If you're fluent in French (C1 Level) and have prior customer support experience, this is an excellent opportunity to build your career with an international organization.Key ResponsibilitiesProvide customer support through calls, emails, and chats in French and English.Resolve customer queries professionally and within defined timelines.Ensure high customer satisfaction through effective issue resolution.Build strong relationships with customers while maintaining service quality.Follow company policies, compliance guidelines, and quality standards.Maintain accurate documentation and complete follow-up on customer concerns.EligibilityUndergraduate or Graduate.Minimum 6 months of Customer Support experience.French Language Proficiency - C1 Level (Mandatory).Excellent verbal and written communication skills in French and English.Work Schedule & Benefits5 Days Working2 Rotational Week Offs9-Hour Rotational Shifts (247)Two-way Cab Facility (Hiring Zone)Competitive Salary up to 8.5 LPAOpportunity to work with a leading global healthcare client.Interview ProcessHR ScreeningOperations InterviewFrench Language Assessment (B2/C1 Mandatory)Client RoundOffer & Joining

We are Looking for a Customer Support Officer to Join Our Team in Kolkata. this is a Full-time Position. as a Customer Care Manager, You Will Play a Vital Role in Ensuring Our Customers Receive Excellent Service. Freshers are Welcomed to Apply for this Position.**key Responsibilities:**- **manage Customer Interactions:** Handle Customer Inquiries and Complaints Through Various Communication Channels to Ensure Their Issues are Addressed Effectively.- **lead the Customer Care Team:** Supervise and Guide Team Members to Maintain High-quality Service Standards and Assist Them in Resolving Complex Customer Issues.- **monitor Performance Metrics:** Keep Track of Customer Service Metrics such as Response Times and Customer Satisfaction to Identify Areas for Improvement.- **coordinate Training Sessions:** Organize Training for Team Members On Customer Service Skills and Product Knowledge to Enhance Their Capabilities.- **develop Customer Service Policies:** Help Create and Implement Policies that Improve Customer Service Processes and Ensure Consistency Across the Team.**required Skills and Expectations:**- Strong Communication Skills: Ability to Communicate Clearly and Confidently, Both Verbally and in Writing.- Problem-solving Abilities: Capable of Identifying Issues and Thinking Critically to Find Effective Solutions Quickly.- Team Leadership: Possess Skills to Motivate and Manage a Team While Fostering a Positive Work Environment.- Adaptability: Be Open to Learning and Adjusting to New Processes and Technologies to Enhance Customer Service.- Basic Computer Skills: Familiarity with Computers and Software Used in Customer Service Will Be Beneficial.This Role is Perfect for Those Who are Enthusiastic About Helping Customers and are Looking to Start Their Careers in Customer Care.

RolesHandle Customer Queries via Calls and EmailsResolve the complaints within the TATCustomer SatisfactionResponsibilityCoordinate with Multiple teams to resolve the customer complaintAchieving all the metricsRequirementsGraduateMust be having Hindi / English FluencyInterested to work both in Rotational & Fixed ShiftVoice / Email Experience

Graduate Freshers Minimum 1 year experience in international bpo Comfortable with night shift Both sides cab facility

We are seeking a dedicated BPO Customer Support Executive to join our team. This role is suitable for individuals with 0 to 6 years of experience and offers a work-from-home arrangement. The ideal candidate should be enthusiastic about helping customers and providing exceptional service. **Key Responsibilities:**- **Customer Interaction:** Engage with customers through phone, chat, or email to assist with their inquiries and provide solutions.- **Problem Resolution:** Identify and resolve customer issues in a timely manner, ensuring customer satisfaction is prioritized.- **Order Processing:** Handle customer orders and ensure accurate processing and fulfillment of their requests.- **Feedback Collection:** Gather customer feedback to enhance service quality and deliver a better customer experience.- **Documentation:** Maintain accurate records of customer interactions and transactions for future reference and tracking.- **Team Collaboration:** Work closely with other team members to share insights and improve overall service efficiency.**Required Skills and Expectations:**- Excellent communication skills in both written and verbal forms, enabling clear and effective customer interactions.- Strong problem-solving abilities to assist customers effectively with various issues and queries.- A basic understanding of computer applications and the ability to quickly learn new software tools.- A customer-oriented attitude, with a focus on helping customers and enhancing their experience.- Capacity to work independently with minimal supervision while managing time efficiently.- Reliability and professionalism, with a commitment to delivering high-quality service consistently.

We are seeking a dedicated Customer Support Executive to join our team in Delhi NCR. This full-time position allows you to work from home, making it convenient for those with 0 to 6 years of experience. **Key Responsibilities:**- **Responding to Customer Inquiries:** Handle customer queries via phone, email, or chat to ensure a seamless experience.- **Providing Solutions:** Identify customer issues and offer effective solutions in a timely manner, ensuring complete customer satisfaction.- **Maintaining Records:** Keep accurate records of customer interactions and transactions for future reference and to enhance service quality.- **Feedback Collection:** Gather customer feedback and suggestions to relay to the relevant departments for service improvement.- **Collaborating with Team Members:** Work closely with other team members to address complex customer issues and share knowledge on best practices.**Required Skills and Expectations:**Candidates should have excellent verbal and written communication skills to effectively assist customers. A basic understanding of computer systems and software applications is essential, as you will be using various digital platforms for customer interaction. We expect you to be patient and friendly, displaying a strong willingness to help others. Attention to detail is crucial, as you will be documenting customer interactions accurately. A positive attitude and the ability to work independently are important traits for success in this role. If you enjoy helping people and want to grow in a supportive environment, we encourage you to apply.

We are seeking a dedicated Customer Care Executive to join our team in Behala. This role is ideal for individuals who are eager to assist customers and enhance their experience. **Key Responsibilities:**- **Customer Assistance:** Engage with customers through various communication channels to address inquiries, complaints, and service needs. Your friendly approach will help build strong relationships with customers.- **Problem Solving:** Identify customer issues and provide effective solutions in a timely manner. You will use your critical thinking skills to ensure customer satisfaction.- **Product Knowledge:** Maintain a thorough understanding of our products and services. This knowledge is vital for providing accurate information and guidance to customers.- **Record Keeping:** Document customer interactions and feedback in the system. Accurate records help improve service quality and track customer issues for follow-up.- **Team Collaboration:** Work closely with other team members to share insights and improve service processes. Teamwork is essential for creating a supportive work environment.**Required Skills and Expectations:**Candidates should possess excellent communication skills to interact effectively with customers. A positive attitude and a strong commitment to customer service are essential. Basic computer skills are required for managing records and communication. Being a team player and having the ability to work in a fast-paced environment will contribute to your success. Both freshers and experienced candidates (0 - 6 years) are welcome to apply, making this an excellent opportunity for those looking to start or advance their careers in customer care.

ResponsibilitiesCall and guide engineers about our coursesHandle follow-ups and admissionsExplain training details and fee structureCoordinate with trainers and branch teamMaintain engineer records and resolve basic queriesRequirementsGood Hindi communication (Basic English preferred)Basic computer knowledge (MS Excel/Google Sheets)Confident and professional communication

Handle customer queries via calls, emails, and chats.Provide accurate information regarding products and services.Resolve customer complaints and ensure customer satisfaction.Maintain records of customer interactions and follow-ups.Escalate complex issues to the concerned department when required.Achieve daily productivity and quality targets.

We are looking for a Customer Support Executive to join our team in Coimbatore. In this role, you will be the first point of contact for customers, helping them with their inquiries and ensuring a positive experience with our services.**Key Responsibilities:**- **Assist Customers:** Respond to customer queries via phone, email, or chat, providing accurate information and solutions. Your main goal will be to resolve issues efficiently and effectively.- **Documentation:** Maintain records of customer interactions and transactions. This will help track issues and ensure continuity of service for customers.- **Feedback Collection:** Gather customer feedback to help improve our products and services. Your insights will play a vital role in enhancing the customer experience.- **Collaboration:** Work closely with other team members and departments to resolve customer issues and improve service delivery. Effective teamwork is essential for success in this role.- **Product Knowledge:** Stay updated on our products and services to provide the best support. A deep understanding will enable you to assist customers better.**Required Skills and Expectations:**A successful candidate will have excellent communication skills, both verbal and written, to interact effectively with customers. A friendly and patient attitude is essential to help build trust. You should be detail-oriented, capable of maintaining accurate records and following up on outstanding issues. Strong problem-solving skills are important to handle customer complaints and inquiries effectively. The ideal candidate is a quick learner who can adapt to various situations, and previous experience in customer service, while helpful, is not required. A minimum of a 12th-grade education is necessary for this position.

Job Location- Pune / Gurgaon/ KarnatakaTravellingMust have Bike with Licence Troubleshooting of ev station field work travel allowance powerbuttonemergency button maintenancemachine check protocol compliances

We are hiring dedicated, customer-centric, and motivated individuals to join our team as Customer Care Executives for Blinkit. In this role, you will be the voice of the brand, helping customers resolve their queries, tracking orders, and ensuring a seamless shopping experience

Do you enjoy helping people and solving problems? Join our growing team as a Customer Support Executive and become the voice of our company. We're looking for energetic individuals who can build trust with customers, provide quick resolutions, and create memorable customer experiences.**What You'll Do*** Assist customers through phone, chat, and email.* Understand customer needs and provide the best possible solutions.* Ensure every interaction is professional, empathetic, and efficient.* Work closely with different teams to resolve customer issues.* Continuously learn and improve your product knowledge.**Why Join Us?*** Career growth opportunities.* Performance-based incentives.* Comprehensive training.* Friendly and collaborative work environment.

We are looking for an Email Support Executive to join our team in Gurgaon. In this role, you will be responsible for managing customer inquiries and providing timely solutions through email communication. **Key Responsibilities:**- **Respond to Customer Emails**: You will handle customer queries and complaints via email, ensuring that every message is addressed promptly and professionally.- **Provide Solutions**: Understand customer issues clearly and provide accurate solutions. Aim to resolve problems efficiently to enhance customer satisfaction.- **Maintain Records**: Keep detailed records of customer interactions and transactions. This helps in tracking issues and maintaining continuity in support.- **Collaborate with Teams**: Work with other departments to ensure that customer issues are resolved effectively, sharing insights and feedback to improve services.- **Follow Up with Customers**: After resolving issues, you will follow up with customers to confirm their satisfaction and gather feedback on their experience.**Required Skills and Expectations:**- **Communication Skills**: You should possess excellent written communication skills to interact with customers clearly and effectively.- **Problem-Solving Ability**: A good analytical mindset is essential to identify issues and provide suitable solutions quickly.- **Attention to Detail**: Being detail-oriented is crucial to ensure that all customer inquiries are addressed accurately.- **Basic Computer Skills**: Familiarity with email systems and basic computer operations will aid in handling customer requests efficiently.- **Positive Attitude**: A friendly and approachable demeanor is important for building rapport with customers. This is a full-time position that requires commitment and a willingness to learn. If you are eager to start your career in customer support, we encourage you to apply.

As an Airline Customer Service Representative, you will play a crucial role in ensuring a positive experience for our passengers. You will need to handle various customer service tasks effectively and efficiently.Key Responsibilities: - **Assist Passengers:** Help travelers with inquiries about flight schedules, ticket bookings, and check-in procedures to ensure they have all the information they need. - **Handle Complaints:** Address customer concerns and complaints calmly and professionally to resolve any issues they may face. - **Provide Flight Information:** Update passengers on flight status, delays, and gate changes to keep them informed and prepared. - **Manage Reservations:** Process bookings and changes to flight reservations accurately to enhance customer satisfaction and trust. - **Coordinate with Teams:** Work closely with other airline staff, including baggage handlers and airport security, to ensure smooth operations and customer service. - **Maintain Records:** Document customer interactions and transactions properly to help with future references and improve service quality.Required Skills and Expectations: - **Communication Skills:** You should have clear and friendly verbal communication skills to engage effectively with passengers. - **Problem-Solving Ability:** A proactive approach to identifying and addressing customer issues is essential. - **Attention to Detail:** Be attentive to details when managing bookings and customer requests to avoid errors. - **Team Player:** Ability to work well with others in a team environment is crucial for smooth operation. - **Customer-Focused Attitude:** A genuine desire to help others and ensure their travel experience is enjoyable will be highly valued. - **Basic Computer Skills:** Familiarity with computers and basic software is required to manage reservations and records efficiently.

We are seeking an Airport Customer Service Associate to join our team in Medinipur, India. This role is ideal for individuals who are passionate about providing excellent service to travelers and ensuring a smooth airport experience.As an Airport Customer Service Associate, your main responsibility will be to assist passengers with various needs at the airport. You will check in baggage, provide flight information, and help passengers with their queries. You will maintain a friendly and welcoming attitude, helping to create a positive atmosphere for travelers. Additionally, you will manage customer complaints professionally and offer solutions, ensuring that all customers feel valued and heard. You will also coordinate with other airport staff to ensure that operations run smoothly, especially during peak travel times. Your role may involve using computer systems for managing bookings and checking in passengers, so being comfortable with technology is essential.To be successful in this position, you should possess strong communication and interpersonal skills. A good understanding of customer service principles is essential, even if you are just starting your career. Being able to work in a fast-paced environment is important, as is the ability to remain calm under pressure. Flexibility in working hours is also required since airports operate on various schedules. Your dedication to providing excellent service will help enhance the overall travel experience for passengers.

We are looking for an Airport Customer Service Associate in Howrah, India. This entry-level position is perfect for candidates who are friendly, dedicated, and enjoy helping others. If you love working in a busy environment and are eager to learn, we invite you to apply.Key responsibilities include:1. Assisting Passengers: Welcome travelers at the airport and help them with inquiries about flights, baggage, and services offered. Provide clear information to ensure a pleasant experience.2. Managing Check-Ins: Help passengers check in for their flights, ensuring that all necessary documents are prepared and luggage is correctly tagged.3. Handling Complaints: Address any issues or complaints from passengers professionally and calmly, working to find solutions that meet their needs.4. Providing Safety Information: Share important safety and travel information with passengers to ensure they understand the procedures and regulations at the airport.5. Collaborating with Team Members: Work closely with other staff to ensure smooth operations and communicate any concerns or suggestions for improvement.To succeed in this role, candidates should have strong communication skills, be able to work well under pressure, and have a positive attitude. Being a team player and having basic computer skills is essential. A willingness to learn and adapt in a dynamic environment is crucial for this position.