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Customer Care Jobs

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  • 0 - 1 yrs
  • 3.5 Lac/Yr
  • Beyond Thane Mumbai
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Domestic BPO BPO Voice Telephone Handling Inbound Calls Cold Calling Chat Support Hindi BPO Good Communication Skills
We are looking for a Customer Support Executive to join our team in Mumbai, Beyond Thane. This full-time role is open to male candidates who have completed their 12th grade and have little to no prior experience. **Key Responsibilities:**- **Customer Interaction:** Engage with customers via phone, email, or chat to address their inquiries and concerns. This includes providing timely responses and creating a positive experience for each customer.- **Issue Resolution:** Identify and resolve customer issues effectively and efficiently. You will troubleshoot problems, provide solutions, and ensure that each customer feels heard and valued.- **Product Knowledge:** Maintain a strong understanding of our products and services. Stay updated on features and changes to answer questions confidently.- **Feedback Collection:** Gather customer feedback to understand their needs and improve service quality. This input is valuable for making necessary adjustments to enhance customer satisfaction.- **Documentation:** Record customer interactions and transactions accurately in our database. Proper documentation helps in tracking issues and ensuring follow-up actions are taken.**Required Skills and Expectations:**Candidates should have excellent communication skills, both verbal and written, to interact clearly with customers. A friendly and patient demeanor is essential in providing exceptional service. Basic computer skills are necessary to navigate customer support software. Successful candidates will be detail-oriented and capable of multitasking in a fast-paced environment. A willingness to learn and develop skills further will also enhance your performance in this role.
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  • 0 - 3 yrs
  • 2.8 Lac/Yr
  • Gurgaon
Customer Care Domestic BPO Customer Support Customer Relationship
Handle inbound and outbound customer calls.Resolve customer queries and provide accurate information.Maintain a professional and positive attitude with customers.Update customer details in the system.Follow company processes and quality standards.Meet daily performance and productivity targets.Complaint handling first level resolution
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  • 0 - 1 yrs
  • 2.0 Lac/Yr
  • Thane
Customer Service Voice Process Outbound Calling Outbound Sales Inbound Voice Process Good Communication Customer Support English Language
Company name :- Logistics NowCustomers service roleTarget based jobNeed 1 year experience into customer service Hindi - Good , english - mid level Payout - 7000 as of now Salary - 25000 CTC 22000Shift timings - 9.30am - 6.30am2nd and 4th sat offInterview rounds - 2 rounds virtual and 3rd round Age 30 Documents all mandatory - for experience candidate.Graduation is mandatory.
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  • 1 - 3 yrs
  • 3.3 Lac/Yr
  • Mumbai
Customer Relationship Customer Care Outbound Calling Customer Support
As a Customer Care Executive based in Mumbai, you will play a critical role in ensuring our customers receive outstanding service and support. Your primary aim will be to create positive experiences and resolve issues efficiently.**Key Responsibilities:**- **Respond to Customer Inquiries:** Address customer questions and issues promptly via phone, email, or chat, ensuring clear and helpful communication.- **Provide Product Information:** Educate customers about our products and services, helping them make informed decisions and enhancing their overall experience.- **Handle Complaints:** Manage and resolve customer complaints effectively, demonstrating empathy and finding appropriate solutions to exceed customer expectations.- **Maintain Records:** Document all customer interactions accurately in our systems to track issues and maintain historical records.- **Follow Up on Issues:** Ensure timely follow-up on unresolved issues, keeping customers informed throughout the process to promote trust and reliability.**Required Skills and Expectations:**Candidates should have a bachelors degree in fields such as B.A, B.C.A, B.B.A, B.Com, BDS, or B.Sc. You should possess strong communication and interpersonal skills, with the ability to establish rapport with customers. Problem-solving skills are essential to handle various inquiries effectively. You must be detail-oriented and organized, managing multiple tasks simultaneously while ensuring accuracy. A positive attitude and a commitment to delivering excellent customer service are crucial for success in this role. Familiarity with customer service software is a plus, and having 1 to 3 years of relevant experience is preferred.
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  • 1 - 3 yrs
  • 3.0 Lac/Yr
  • Nashik
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Domestic BPO BPO Voice Telephone Handling Cold Calling Inbound Calls Chat Support Hindi BPO Good Communication Skills
Key ResponsibilitiesCustomer Assistance: Handle inbound and outbound calls, emails, live chats, or ticketing queries from customers in a professional and timely manner.Issue Resolution: Diagnose and troubleshoot customer issues, provide accurate product or service information, and offer practical solutions.Escalation Management: Coordinate with internal departments (technical support, sales, logistics, or quality assurance) to escalate complex issues and follow up until resolved.Ticket & Data Maintenance: Maintain detailed, up-to-date logs of customer interactions, feedback, and ticket statuses in the CRM or support system.Feedback Collection: Gather customer feedback and insights to share with operational teams for process and product improvement.Relationship Building: Build trust and strong relationships with customers through clear, empathetic, and effective communication.
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Customer Support Executive || Freshers & Experienced

Yunify HR and IT Consultancy Pvt Ltd

  • 0 - 6 yrs
  • Indore
Customer Support Domestic BPO Good Communication Skills Customer Handling
We are looking for a dedicated and enthusiastic Customer Support Executive to join our team in Indore. In this full-time role, you will play a crucial part in ensuring a positive experience for our customers.**Key Responsibilities:**- **Responding to Customer Inquiries:** You will handle customer questions and concerns via phone, email, or chat, ensuring timely and accurate responses.- **Resolving Issues:** You will assist customers in troubleshooting their problems, providing solutions or escalating issues to the appropriate department as needed.- **Maintaining Customer Records:** You will be responsible for updating customer information in our database, ensuring all records are accurate and current.- **Providing Product Information:** You will educate customers about our products and services, helping them understand features and benefits.- **Gathering Customer Feedback:** You will collect feedback from customers regarding their experiences and suggestions to help improve our services.**Required Skills and Expectations:**- **Communication Skills:** Clear and effective verbal and written communication skills are essential to interact with customers and provide information accurately.- **Problem-Solving Abilities:** You should be able to think critically and resolve customer issues promptly while providing a positive experience.- **Empathy and Patience:** Understanding customer feelings and concerns is crucial, so possessing a caring attitude is important.- **Basic Computer Proficiency:** Familiarity with computers and common software applications is needed to navigate customer management systems.- **Team Player:** You should be comfortable working in a team environment while also being able to work independently. This role is ideal for individuals seeking to start or build a career in customer service.
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  • 0 - 6 yrs
  • 5.0 Lac/Yr
  • Koramangala Bangalore
Outbond Calls Customer Care Customer Support Voice Process Good Communication Skills Customer Manager Domestic BPO
**URGENT HIRING CUSTOMER SUPPORT REPRESENTATIVE** **Location:** Koramangala (Work From Office)
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  • 0 - 2 yrs
  • 2.0 Lac/Yr
  • Female
  • Dehradun
Customer Relationship Customer Service Chat Support
Working Hours: Monday to Saturday, 9:00 AM - 6:00 PMJob ResponsibilitiesAs a Customer Support & Order Verification Executive, you will be responsible for handling customer communication after orders are placed on our Shopify website.Your responsibilities include:* Verify customer orders received through Shopify.* Contact customers via WhatsApp or phone to confirm their delivery address before dispatch.* Ask customers to verify whether the shipping address entered on the website is correct.* Update the address in the system if the customer requests any changes.* Coordinate with the dispatch team to ensure orders are shipped to the correct address.* Handle customer queries related to orders, shipping, delivery, warranty, returns, and after-sales support.* Respond to customer messages professionally and promptly.* Maintain accurate records of customer conversations and order updates.Requirements* Good communication skills in Hindi and basic English.* Comfortable using WhatsApp, Shopify, and basic computer applications.* Ability to communicate politely and solve customer queries.* Strong attention to detail to avoid address and shipping errors.* Responsible, organized, and able to work independently from home.Preferred Skills* Previous experience in customer support or e-commerce is an advantage.* Experience with Shopify, WhatsApp Business, or order management is preferred but not mandatory.
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  • 0 - 1 yrs
  • 8.0 Lac/Yr
  • Kolkata
Airport Staff Airline Customer Service
We are seeking an Airline Customer Service Executive to join our team in Kolkata. This entry-level position is ideal for individuals who are passionate about providing excellent service in the airline industry. Key Responsibilities:- **Assist Passengers:** You will greet and assist travelers at the check-in counters, guiding them with check-in procedures, baggage handling, and answering inquiries about flights and services.- **Manage Reservations:** You will help customers with flight bookings, changes, and cancellations, ensuring they receive clear information and support throughout the process.- **Handle Complaints:** You will address and resolve customer concerns and complaints, providing timely solutions to enhance passenger satisfaction.- **Provide Information:** You will keep passengers informed about flight schedules, boarding times, and any changes or delays, ensuring clear communication at all times.Required Skills and Expectations:Candidates must have a minimum education level of 10th grade and should be willing to handle customer inquiries with a positive attitude. Strong communication skills in English and local languages are essential. Individuals should be comfortable working in a fast-paced environment and must possess good problem-solving abilities. A friendly demeanor, punctuality, and a keen sense of professionalism are expected, as you will represent the airline and interact directly with travelers in a busy airport setting. No prior experience is required, but eagerness to learn and grow within the role is highly valued.
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Hiring Fresher - Customer Service Associate - Guwahati

Priyanya Aviation Services Private Limited

  • Fresher
  • 2.5 Lac/Yr
  • Guwahati
Good Communication Skills Presentable Customer Support
A Customer Service Associate (CSA) for retail in an airport works inside duty-free shops, gift stores, or brand outlets. They greet travelers, help people pick items, run cash registers, and keep shelves neat. Pay scales for airport retail and entry roles commonly range based on experience and store type.
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Customer Service Manager - Full Time - Freshers

Economical Research and Management Pvt.Ltd.

  • Fresher
  • 4.3 Lac/Yr
  • Around Kolkata
Data Analysis Product Verification Computer Application Customer Relationship Customer Service Customer Support
We are looking for a dedicated Customer Service Officer to join our team in Kolkata. This full-time position is perfect for freshers who have completed their 12th grade and are eager to start their career in customer service.**Key Responsibilities:**- **Answer Customer Inquiries:** Handle phone calls and responses to emails from customers, providing accurate information and support.- **Resolve Complaints:** Address customer complaints promptly and effectively, ensuring a positive experience while finding solutions to their issues.- **Maintain Customer Records:** Keep accurate records of customer interactions and transactions to ensure efficient service and follow-up.- **Provide Product Information:** Offer detailed information about products and services to help customers make informed purchasing decisions.- **Collaborate with Teams:** Work closely with other departments to ensure customer feedback and issues are communicated effectively for continuous improvement.**Required Skills and Expectations:**- Strong communication skills are essential to clearly convey information to customers and understand their needs.- A positive attitude is important; being friendly and approachable helps create a welcoming environment for customers.- Basic computer skills are necessary to manage customer data and perform other administrative tasks.- The ability to work in a team is crucial, as the role involves collaboration with colleagues to deliver excellent service.- Freshers should be willing to learn and adapt to the companys processes and customer service protocols.
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Customer Support Executive (1-4 Years)

Sharda Consultancy Services

  • 1 - 4 yrs
  • 3.3 Lac/Yr
  • Janakpuri Delhi
Customer Relationship Customer Service Customer Handling BPO Voice Domestic BPO Customer Support Good Communication Skills Chat Support Inbound Calls Customer Care Cold Calling
As a Customer Support Executive based in Janakpuri, you will play an important role in enhancing customer satisfaction by providing effective assistance and support. You will work in a full-time office environment and are expected to have 1 to 4 years of relevant experience.**Key Responsibilities:**- **Respond to Customer Inquiries:** Address customers questions through phone, email, or chat in a timely manner. This will help ensure that customers feel heard and valued.- **Resolve Issues:** Troubleshoot and resolve customer complaints effectively by understanding their concerns and providing suitable solutions.- **Maintain Customer Records:** Accurately document customer interactions in the system. This ensures that customer histories are accessible for future reference.- **Collaborate with Teams:** Work closely with other departments, such as sales and technical support, to escalate complex issues and improve overall customer service.- **Provide Product Information:** Educate customers about products or services, guiding them on how to best utilize their purchases for an enhanced experience.**Required Skills and Expectations:**Candidates should possess strong communication skills, both verbal and written, to engage with customers clearly and professionally. A good problem-solving ability is necessary for addressing customer issues effectively. You should be comfortable using computers and various software applications to manage customer inquiries and keep records. The ability to work well under pressure and maintain a positive attitude is essential. A customer-centric approach and passion for helping others will greatly contribute to your success in this role.
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  • 0 - 1 yrs
  • 0.9 Lac/Yr
  • Kolkata
Inbound Voice Process Voice Process Customer Support Good Communication Skills
As a Customer Support Specialist, you will play a crucial role in assisting our customers and ensuring their satisfaction with our services. Your main tasks will include:- **Responding to Customer Inquiries**: You will handle questions and requests from customers via phone, email, or chat, aiming to provide timely and accurate answers.- **Resolving Issues**: When customers face problems, you will troubleshoot and help them find solutions, working diligently to restore their satisfaction.- **Documenting Customer Interactions**: You will be responsible for recording all customer communications accurately in our systems to keep track of issues and resolutions.- **Providing Product Information**: You will inform customers about our products or services, helping them understand their features and benefits.- **Managing Customer Feedback**: Gathering and reporting customer feedback is essential for improving our services. You will ensure that this feedback is communicated to the relevant teams.To be successful in this role, you should possess strong communication skills, both written and spoken, to interact effectively with customers. Having a problem-solving mindset will be beneficial in addressing various customer concerns. Basic computer skills are needed for using customer support software and documenting interactions. A background in a relevant field such as B.A, B.C.A, B.B.A, B.Com, or any professional degree is preferred. You should also show a willingness to learn and adapt in a fast-paced work environment.
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  • 0 - 2 yrs
  • 4.5 Lac/Yr
  • Gurgaon
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Domestic BPO BPO Voice Telephone Handling Cold Calling Inbound Calls Chat Support Hindi BPO Good Communication Skills Desktop Support Service Desk Strategic Communication Customer Retention Technical Services Customer Management Voice Support
We are seeking a Customer Handling Executive to join our team in Gurgaon. This role is ideal for individuals with 0-2 years of experience who are eager to start their career in customer service. The primary responsibility is to assist customers with their inquiries and resolve any issues they may face. You will communicate with customers through phone, email, or in-person, ensuring they receive exceptional service.Key responsibilities include addressing customer inquiries and concerns, which involves listening carefully and providing accurate information. You will also process orders and returns efficiently, ensuring customers experience a smooth transaction. Additionally, you will maintain records of customer interactions, helping to track and manage issues effectively. Collaborating with other teams will be essential to ensure all customer needs are met.Candidates should have a strong command of spoken and written English, as clear communication is crucial in this role. Patience and empathy are important interpersonal skills that will help you understand and resolve customer issues. A good understanding of basic computer skills is necessary for managing inquiries and maintaining records. We expect candidates to be punctual, reliable, and eager to learn. You should be adaptable and able to work in a fast-paced environment, demonstrating a positive attitude towards customer service. Overall, this position offers an excellent opportunity for motivated individuals to kickstart their career in a dynamic setting.
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  • Fresher
  • 6.0 Lac/Yr
  • Deogarh
Aviation Hospitality Steward Activities Air Hostess Activities Cabin Crew Activities Hostess Activities English Language Customer Relationship Airline Operations Airport Operation Customer Service Customer Support Ground Staff Activities Guest Handling Passenger Handling Ground Operation Airline Customer Service Ground Management Good Communication Skills
We are seeking a friendly and enthusiastic Airport Guest Relationship Executive to join our team in Deogarh, India. This role is perfect for freshers who enjoy working in a lively environment with travelers.Key Responsibilities:- **Guest Assistance**: Welcome passengers at the airport and provide helpful information about flights, services, and local attractions, ensuring a positive travel experience.- **Problem Resolution**: Address passenger inquiries and concerns efficiently, providing solutions to enhance their overall experience at the airport.- **Communication**: Maintain open and clear communication with guests and other team members, creating a team-oriented atmosphere.- **Feedback Collection**: Gather feedback from travelers regarding their experiences, helping to improve service quality and guest satisfaction.- **Reporting**: Prepare daily reports on guest interactions and issues encountered, which will assist in improving future services.Required Skills and Expectations:Candidates must have a positive attitude and excellent interpersonal skills to interact effectively with guests from diverse backgrounds. Strong problem-solving capabilities are essential to address guest concerns promptly. Basic knowledge of airport operations and a willingness to learn is valued. Candidates should be adaptable, able to work in a dynamic environment, and committed to providing outstanding customer service. A minimum education of 10th pass is required. Flexibility in working hours, including weekends and holidays, is expected as this role supports airport operations.
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  • 2 - 7 yrs
  • 1.8 Lac/Yr
  • Bhubaneswar
Automotive Knowledge Diagnostic Skills Problem-solving Customer Service Product Knowledge Technical Skills Time Management Warranty Processing Multi-tasking Customer Satisfaction
He must have the ability to handle the workshop day to day operation...customer handling ,technical deep knowledge of bikes repair work, time managment ,team managment,problem solving ,product knowledge & all
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  • 0 - 1 yrs
  • 1.8 Lac/Yr
  • New Ashok Nagar Delhi
Customer Care Solving Queries Client Solutions
We are seeking a dedicated Chat Support Executive to join our team in New Ashok Nagar, Delhi. This full-time position is ideal for individuals looking to start their career in customer service.As a Chat Support Executive, you will be responsible for assisting customers through online chat. You will address their inquiries, resolve issues, and provide information about our products and services. Your role is to ensure a positive customer experience and help maintain our high standards of service.Key Responsibilities:1. **Customer Interaction**: Engage with customers via chat, responding promptly to their questions and concerns.2. **Issue Resolution**: Analyze customer issues and provide appropriate solutions or escalate complex problems to the relevant departments.3. **Product Knowledge**: Gain and maintain a thorough understanding of our products and services to assist customers effectively.4. **Documentation**: Record customer interactions accurately in our database for tracking and quality assurance.5. **Feedback Collection**: Gather customer feedback to help improve services and identify areas for enhancement.Required Skills and Expectations:Candidates should possess excellent written communication skills, along with a friendly and approachable demeanor. Basic computer skills are necessary, including proficiency in typing. An eagerness to learn and adapt in a fast-paced environment is crucial, along with the ability to remain calm and composed under pressure. The ideal candidate will be a team player and exhibit a strong commitment to customer satisfaction.
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  • Fresher
  • 4.3 Lac/Yr
  • Gwalior
Air Ticketing Customer Service Ground Handling Airport Ground Handling
We are looking for dedicated and enthusiastic individuals to join our team as Ground Staff in Gwalior Airport, India. This is a full-time position suitable for freshers who have completed their 12th grade and Aviation.Helpline Support-9643128230As a Ground Staff member, you will play a crucial role in ensuring the smooth operations at our facility. Your key responsibilities will include assisting with passenger check-in processes, managing baggage handling, ensuring cleanliness and orderliness at the airport or facility, and providing exceptional customer service to travelers.You will greet passengers warmly and help them with queries or concerns, guiding them through various procedures. Ensuring the safety and security of luggage is vital, so you will need to monitor baggage loading and unloading processes carefully. Maintaining cleanliness in public areas and workspaces will also be part of your responsibilities, contributing to a pleasant environment for all guests. The ideal candidate will have a friendly and approachable demeanor, strong communication skills, and the ability to work well in a team. Attention to detail, reliability, and a proactive attitude towards problem-solving are essential. As freshers, you will receive training to help you develop the skills needed for this role. Flexibility to work various shifts is also important in this dynamic environment. Join us in providing excellent support and services to our passengers!
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  • 0 - 3 yrs
  • 2.3 Lac/Yr
  • Female
  • Okhla Delhi
Customer Relationship Customer Care Customer Support Customer Handling Cold Calling
We are seeking a dedicated Customer Care Executive to join our team in Okhla. The ideal candidate should have a strong commitment to providing excellent service to our customers.**Key Responsibilities:**- **Respond to Customer Queries:** Handle incoming calls, emails, and messages from customers to address their questions or concerns in a timely and professional manner.- **Provide Product Information:** Offer detailed information about our products and services to help customers make informed decisions.- **Resolve Issues:** Identify and resolve customer issues or complaints by following established procedures, ensuring customer satisfaction.- **Maintain Records:** Keep accurate records of customer interactions and transactions using our database system for future reference.- **Collaborate with Team Members:** Work closely with other team members to ensure a seamless customer experience and share insights on customer feedback.- **Follow Up with Customers:** Reach out to customers as needed to ensure their issues are resolved and they are satisfied with our services.**Required Skills and Expectations:**Candidates should possess excellent communication skills, both verbal and written, to effectively interact with customers. A friendly and approachable demeanor is crucial to establish trust and rapport. Basic computer skills, including proficiency in Microsoft Office applications, are necessary for managing customer data. Attention to detail, patience, and the ability to work well under pressure in a fast-paced environment are essential. A positive attitude and a willingness to learn will contribute to success in this role.
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  • 1 - 3 yrs
  • Kumhrar Patna
Blending Techniques Cleaning Equipment Fruit Preparation Menu Knowledge Customer Service Ingredient Selection Recipe Creation Quality Control Creativity Organizational Skills
At [Juicy Delight], we are passionate about serving fresh, nutritious, and delicious juices, smoothies, and healthy snacks to our community. We pride ourselves on a clean, energetic environment, high-quality ingredients, and outstanding customer service.We are looking for an energetic and reliable Juice Maker to join our team!Key ResponsibilitiesPrepare Beverages: Prep, blend, and press fresh juices, smoothies, and wellness shots according to standard recipes and customer preferences.Prep Ingredients: Wash, peel, chop, and store fresh fruits, vegetables, and herbs safely and efficiently.Customer Service: Greet customers warmly, take orders accurately at the POS system, and answer questions about menu items and nutritional benefits.Maintain Cleanliness: Keep work areas, juice machines, blenders, counter surfaces, and dining areas clean, sanitized, and well-organized throughout the shift.Equipment Care: Properly disassemble, clean, sanitize, and reassemble juicers, blenders, and other prep machinery daily.Inventory Control: Monitor fruit/vegetable stock for freshness, Qualifications & RequirementsExperience: Previous experience in a juice bar, cafe, food service, or retail environment preferred, but we are happy to train the right candidate!Certifications: Valid Food Handler
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Front Office Executive - Full Time - Freshers

Economical Research and Management Pvt.Ltd.

  • Fresher
  • 2.8 Lac/Yr
  • Kolkata
Data Management Customer Service Problem Solving Office Work Front Desk Basic Computer Skills Receptionist Activities
We are seeking a Front Office Executive to be the first point of contact for our organization at our Kolkata office. This role is ideal for freshers who have completed their 12th grade and are excited to start their career in a professional environment.**Key Responsibilities:**- **Greeting Visitors:** Welcome clients and visitors warmly, ensuring they feel comfortable and attended to upon arrival at the office.- **Managing Phone Calls:** Answer incoming calls professionally, directing them to the appropriate departments or staff members efficiently.- **Handling Inquiries:** Respond to general inquiries in person or over the phone, providing helpful information about the companys services and policies.- **Scheduling Appointments:** Assist in managing appointments and meetings, coordinating schedules between clients and staff to ensure smooth operations.- **Maintaining Office Records:** Keep accurate records of visitor logs and office supplies, ensuring that the front office is organized and well-maintained.- **Supporting Administrative Tasks:** Assist with various administrative duties as needed, contributing to the overall efficiency of the office.The ideal candidate should possess good communication skills and a friendly demeanor. A professional appearance and behavior are essential for creating a positive first impression for visitors. Basic computer skills are also necessary for managing office tasks efficiently. A proactive attitude and the ability to work well under pressure will contribute to your success in this role. This position requires a full-time commitment and is based in the office, allowing you to engage directly with clients and colleagues alike.
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Hiring Fresher / Customer Care Incharge / 12th Pass

Economical Research and Management Pvt.Ltd.

  • Fresher
  • 2.0 Lac/Yr
  • Kolkata
Basic Computer KYC Verification Banking Back Office
We are Looking for a Customer Support Officer to Join Our Team in Kolkata. this is a Full-time Position. as a Customer Care Manager, You Will Play a Vital Role in Ensuring Our Customers Receive Excellent Service. Freshers are Welcomed to Apply for this Position.**key Responsibilities:**- **manage Customer Interactions:** Handle Customer Inquiries and Complaints Through Various Communication Channels to Ensure Their Issues are Addressed Effectively.- **lead the Customer Care Team:** Supervise and Guide Team Members to Maintain High-quality Service Standards and Assist Them in Resolving Complex Customer Issues.- **monitor Performance Metrics:** Keep Track of Customer Service Metrics such as Response Times and Customer Satisfaction to Identify Areas for Improvement.- **coordinate Training Sessions:** Organize Training for Team Members On Customer Service Skills and Product Knowledge to Enhance Their Capabilities.- **develop Customer Service Policies:** Help Create and Implement Policies that Improve Customer Service Processes and Ensure Consistency Across the Team.**required Skills and Expectations:**- Strong Communication Skills: Ability to Communicate Clearly and Confidently, Both Verbally and in Writing.- Problem-solving Abilities: Capable of Identifying Issues and Thinking Critically to Find Effective Solutions Quickly.- Team Leadership: Possess Skills to Motivate and Manage a Team While Fostering a Positive Work Environment.- Adaptability: Be Open to Learning and Adjusting to New Processes and Technologies to Enhance Customer Service.- Basic Computer Skills: Familiarity with Computers and Software Used in Customer Service Will Be Beneficial.This Role is Perfect for Those Who are Enthusiastic About Helping Customers and are Looking to Start Their Careers in Customer Care.
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12th Pass Freshers For Airport Customer Service Associate

Priyanya Aviation Services Private Limited

  • 0 - 2 yrs
  • 20.0 Lac/Yr
  • Airport Guwahati
Good Communication Skills CUSTOMER- FIRST MINDSET Customer Management
Pursuing a career at a Airline company can allow you to work in the travel industry.Key skills necessary for a role include excellent communication and problem-solving abilities, ability to work in shifts, sound technical knowledge and maintaining calm and cordial attitude, especially during crisis situations. An airline member generally takes care of the passengers before, during and after boarding an aircraft. A job in airlines may be an excellent fit for you if you are interested in client servicing.
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Walkin For Airport Ground Staff Jobs (Freshers)

Priyanya Aviation Services Private Limited

  • 0 - 2 yrs
  • 3.5 Lac/Yr
  • Airport Guwahati
Customer Care Cons Customer Relationship Airline Operations Aviation Hospitality Cabin Crew Activities Ground Staff Activities Cargo Handling Airport Ground Handling Ground Operation Ground Handling
We are looking for enthusiastic and dependable Airline Ground Staff to join our team at the Guwahati Airport. This role is perfect for graduates with 0 to 2 years of experience who want to begin their career in the aviation industry. Key Responsibilities: 1. **Passenger Assistance**: Greet passengers and assist them with check-in procedures, boarding, and any inquiries they may have during their airport experience. 2. **Baggage Handling**: Manage baggage check-in and ensure proper loading and unloading of luggage to maintain safety and efficiency. 3. **Safety Compliance**: Follow all safety regulations and protocols to ensure a secure environment for passengers and staff. This includes monitoring passengers and baggage for compliance with airline policies.4. **Flight Information**: Provide passengers with accurate and timely information regarding flight schedules, delays, and gate changes, ensuring smooth communication throughout the boarding process. 5. **Problem Solving**: Address any issues or concerns that arise with professionalism and efficiency, working closely with airline staff to resolve problems quickly.Skills and Expectations: Candidates should possess excellent communication skills and a friendly demeanor to interact well with passengers. Attention to detail is essential, as you will be responsible for handling sensitive information and ensuring safety procedures are followed. Being a team player, adaptable, and capable of working in a fast-paced environment is crucial for success in this role.
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Hiring Fresher - Customer Service Associate - Guwahati

Priyanya Aviation Services Private Limited

  • 0 - 1 yrs
  • 3.3 Lac/Yr
  • Airport Guwahati
Customer Care Cons Customer Guidance
Passenger Customer Care (Reservation and Ticketing): The customer care department, also known as the reservation unit, is responsible for assisting customers in purchasing flight tickets from an airline. Traditionally, customers would make reservations by phone, with agents assisting in selecting and reserving seats. However, with the internet, most air tickets are now sold online. Despite this shift, customers still rely on the reservation department to make changes to their travel plans, making it a vital part of the airline's operations. The customer care department also handles ticketing arrangements, frequent flier points redemption, and hotline inquiries, functioning as a direct line of communication for customers.Check-in Counter: When customers arrive at the airport to catch their flight, they typically go to their airline's check-in counter. At the counter, they will be greeted by ground service agents who will help them through the check-in process. This process includes registering the customer for their flight, checking their travel documents, issuing the boarding pass, and facilitating baggage check-in if desired.Boarding Gate: Once customers have completed the airport security and immigration process for international flights, they will proceed to the boarding gate and wait to board the aircraft. During the boarding process, airline ground agents will verify customers' travel documents, which may involve collecting boarding passes for cross-checking passenger headcounts.Arrival: Upon arrival at the destination airport, airline ground agents are readily available to assist customers with disembarkation and offer directions to both arriving and transiting customers, ensuring a seamless and stress-free experience for travelers.Baggage Retrieval: Upon clearing immigration, customers proceed to the baggage hall to retrieve their luggage. If customers encounter any issues such as delayed or damaged baggage, they can seek assistance from the available agents, who are trained to track lost or delayed luggage and arrange for its return or repair. This comprehensive baggage service ensures that customers receive prompt and efficient assistance for any baggage-related issues.After-Sales: In some airlines, agents in the reservation department are responsible for receiving and resolving customer feedback, both positive and negative, to ensure that customers feel heard and valued when it comes to airline travel.
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  • Fresher
  • 4.3 Lac/Yr
  • Jaipur
Airport Supervisor Airline Customer Service Passenger Support Staff Management
We are seeking an enthusiastic Airport Supervisor to join our team in Jaipur Airport, India. This is a full-time role suitable for freshers looking to start their careers in the aviation industry. As an Airport Supervisor, you will play a vital role in ensuring smooth airport operations and providing excellent customer service.No Charges for this Job only documents based Hiring.Helpline Support Number-9643128230Key Responsibilities:1. **Supervise Daily Operations**: Oversee all airport activities, ensuring that procedures are followed and operations run smoothly.2. **Customer Service Management**: Address passenger inquiries and complaints professionally, providing timely assistance and ensuring customer satisfaction.3. **Team Coordination**: Collaborate with various teams, including security, ground staff, and airline representatives to ensure effective communication and cooperation.4. **Safety Compliance**: Ensure that safety protocols and regulatory requirements are strictly followed to guarantee the safety of passengers and staff.5. **Reporting**: Maintain accurate records of daily operations and report any issues or irregularities to management.Required Skills and Expectations:Candidates must have completed their 12th grade and possess strong communication skills. A keen attention to detail and the ability to work in a fast-paced environment are essential. Candidates should demonstrate a positive attitude, excellent problem-solving skills, and the ability to manage stress effectively. Being a team player is crucial, as you will be working closely with various departments to ensure seamless airport operations. Fresh graduates eager to learn are encouraged to apply.
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  • 1 yrs
  • 1.5 Lac/Yr
  • Jatni Road Bhubaneswar
Customer Service Basic Computer Skills Convincing Power Telephone Handling Office Work
She should be smart , greetings & assisting customer, must know her job responsibility
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  • 0 - 1 yrs
  • 2.0 Lac/Yr
  • Gurgaon
Customer Care Customer Relationship Voice Process
We are looking for a Customer Associate to join our team in Gurgaon. This entry-level position is ideal for individuals with no prior experience, providing the perfect opportunity to start a career in customer service.As a Customer Associate, you will be responsible for delivering excellent service to our customers. Your key responsibilities include:1. **Customer Interaction**: Engage with customers through various channels, including phone, email, and chat. You will answer questions and address concerns about our products and services.2. **Problem Solving**: Identify and resolve customer issues efficiently. You will work to find the best solutions to ensure customer satisfaction.3. **Order Management**: Assist customers with placing orders, tracking shipments, and managing returns. You will ensure all transactions are processed accurately.4. **Feedback Collection**: Gather customer feedback to help improve our services. You will communicate customer insights to the team for continuous improvement.To be successful in this role, you should have strong communication skills and a friendly attitude. You need to be comfortable working in a fast-paced environment and be ready to learn quickly. Attention to detail and a customer-focused mindset are essential. Basic computer skills will be helpful, as you will use various software to assist customers. A 10th-grade education is required to apply for this full-time position at our office in Gurgaon.
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  • 0 - 1 yrs
  • 4.0 Lac/Yr
  • New Delhi
Basic Computers Customer Care Typing Skills
We are looking for a dedicated Back Office Executive to support our operations in New Delhi. This is a full-time position suitable for fresh graduates or individuals with minimal experience, offering a work-from-home opportunity.Key Responsibilities:1. Data Entry: Accurately input and maintain data in the system, ensuring it is organized and up-to-date for easy access.2. Documentation: Assist in managing documents by filing, scanning, and organizing files, making information retrieval efficient.3. Customer Support: Provide assistance to customers by responding to inquiries via email or chat, ensuring a high level of service.4. Reporting: Prepare daily, weekly, and monthly reports to update the team on progress and issues, helping to maintain operational efficiency.5. Coordination: Collaborate with various departments to ensure smooth operations and timely communication of updates or changes.Required Skills and Expectations:Candidates should possess strong attention to detail and be highly organized, as these qualities are essential for managing data effectively. Proficiency in written and spoken English is necessary to communicate clearly with team members and clients. A basic understanding of computer applications, including spreadsheets and word processing software, is required. The ability to work independently while managing time efficiently is crucial, as this role involves remote work. Finally, a positive attitude and willingness to learn will greatly contribute to success in this position.
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  • 0 - 1 yrs
  • 4.0 Lac/Yr
  • Delhi NCR
Domestic BPO Customer Support Cold Calling
We are seeking a dedicated Call Center Executive to join our team in Delhi NCR. This entry-level position is ideal for individuals looking to start their career in customer service, with the flexibility of working from home.As a Call Center Executive, your main responsibilities will include handling incoming customer calls, addressing inquiries, providing product information, and resolving issues. You will assist customers in navigating services or products efficiently while maintaining a positive, professional attitude. Strong communication skills are essential, as you will need to explain solutions clearly and ensure customer satisfaction.In addition to managing calls, you will also document customer interactions, report any recurring issues, and collaborate with team members to improve service quality. Attending training sessions to stay updated on product knowledge and customer service techniques will also be a vital part of your role.We expect our Call Center Executives to possess excellent verbal communication skills, a friendly demeanor, and the ability to handle pressure effectively. Basic computer skills, attention to detail, and a problem-solving mindset will greatly contribute to your success in this role. We are looking for individuals who can work independently, demonstrate reliability, and maintain a commitment to delivering exceptional customer service. If you are eager to learn and grow in a supportive environment, we want to hear from you!
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  • 0 - 1 yrs
  • 3.0 Lac/Yr
  • Female
  • Nashik
IT Technical Support Engineer IT Support Manager IT Support Technical Support Team Manager IT Infrastructure Support
Key ResponsibilitiesL1/L2 Technical Troubleshooting: Diagnose, isolate, and resolve client-facing problems related to platform access, software installation, configurations, API integrations, and user credential management.Ticketing & Lifecycle Management: Log, prioritize, and track all incoming technical support issues using enterprise desk software (e.g., Jira Service Management, Zendesk, ServiceNow). Ensure strict adherence to predefined Service Level Agreements (SLAs).Root-Cause Documentation: Collect systematic logs, screenshots, and step-by-step reproduction flows for recurring glitches; update internal technical databases to speed up future resolutions.Strategic Escalation Coordination: When bugs require deep code rewrites or database modifications, compile complete technical summaries and seamlessly transfer the ticket to L3 senior systems analysts or product engineering wings.Customer Onboarding Assistance: Guide technical administrators at client firms through the initial setup phases, remote software deployments, firewall modifications, and configuration adjustments.Knowledge Base Expansion: Author clear, accessible user guides, FAQs, and step-by-step documentation to empower customers to self-solve common technical questions.
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  • 0 - 1 yrs
  • 3.0 Lac/Yr
  • Nashik
Microsoft Office Retail Sales Desktop Support Service Desk Corporate Sales Channel Sales Customer Care Customer Support Direct Sales Sales Administration
As a Sales Coordinator in Nashik, you will support the sales team and help drive revenue growth by managing various sales-related tasks.**Key Responsibilities:**- **Sales Support:** Assist the sales team in daily operations by providing necessary administrative support, such as preparing sales reports and maintaining customer records.- **Communication with Clients:** Act as a point of contact for clients, handling inquiries and ensuring timely responses to their requests to maintain strong customer relationships.- **Sales Order Processing:** Process and track sales orders from initiation to fulfillment, ensuring that orders are completed accurately and in a timely manner.- **Data Management:** Maintain an organized database of customer information and sales leads, helping the team track progress and identify potential opportunities.- **Scheduling Meetings:** Coordinate meetings and appointments between the sales team and clients, ensuring that everyone is informed and prepared for discussions.- **Sales Analysis:** Help analyze sales data and trends to provide insights that can help improve strategies and drive sales performance.**Required Skills and Expectations:**Candidates should have strong organizational skills and attention to detail to manage multiple tasks effectively. Good communication skills are essential for interacting with clients and team members. A basic understanding of sales processes and familiarity with sales software will be beneficial. Proficiency in Microsoft Office, especially Excel and Word, is expected. A positive attitude, eagerness to learn, and ability to work well in a team environment are also important attributes. Relevant experience is not mandatory, making this an excellent opportunity for recent graduates or individuals with minimal experience.
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  • 0 - 1 yrs
  • 2.0 Lac/Yr
  • Nashik
Tele Caller Telecaller Cum Computer Operator Telecalling Customer Care Computer Operator
Here is a highly practical, ready-to-use job description for a dual-responsibility role: Computer Operator & Telecaller - Customer Support Department. This profile is perfectly optimized for companies requiring a blend of swift data entry, digital logging, and direct customer tele-communication.Job Title: Computer Operator & Telecaller - Customer Support Dept.Job OverviewWe are looking for a reliable, fast-working, and polite Computer Operator & Telecaller to join our Customer Support team. This is a hybrid desk role where you will divide your time between interacting directly with customers over the phone and executing accurate data entry operations. Your main objective will be to handle incoming service calls, resolve basic customer inquiries, and immediately log all communication, orders, and grievances into our company databases. The ideal candidate has excellent typing speed, a clear speaking voice, and a highly organized approach to handling records.Key Responsibilities1. Telecalling & Customer SupportInbound Call Management: Answer incoming customer calls promptly and professionally, address routine queries regarding product features, delivery status, or billing.Outbound Communication: Make follow-up calls to customers to share order updates, confirm delivery dates, collect feedback, or remind them of payment timelines.Grievance Handling: Listen patiently to customer complaints, provide immediate basic solutions, or accurately route complex technical issues to senior managers.2. Computer Operations & Data ManagementAccurate Data Entry: Input customer registrations, sales inquiries, service tickets, and feedback logs into the company CRM or MS Excel spreadsheets daily.Record Cleanliness: Regularly audit, update, and maintain the digital customer database, ensuring phone numbers, email addresses, and company details are error-free.Document Generation: Draft basic official emails, prepare customer support summary letters, and generate routine daily or weekly call performance reports for management.
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  • 0 - 2 yrs
  • 8.0 Lac/Yr
  • Kolkata
Aviation Cargo Handling Airport Cargo Airport Ticketing Airline Operations Basic Computer Skills Hospitality Personality Development Customer Service Aviation Security Ground Staff Activities Airport Operation Air Ticketing Air Freight Ground Handling Air Traffic Control Airline Customer Service Good Communication Skills Ground Manager Airport Supervisor Passenger Support Staff Management Customer Manager Problem Solving Ground Operation Air Cargo
As an Airport Guest Relationship Executive, you will play a vital role in ensuring a positive experience for travelers at the airport. Your primary responsibility will be to assist guests, answer their queries, and help them navigate the airport environment smoothly.**Key Responsibilities:**- **Guest Assistance:** Provide support to guests by answering questions, guiding them to various airport facilities, and ensuring their needs are met.- **Check-In Support:** Assist guests during the check-in process, helping them with procedures and ensuring a hassle-free experience.- **Handling Complaints:** Address any concerns or complaints from guests promptly and professionally, ensuring they feel heard and valued.- **Information Dissemination:** Share important information about flight schedules, boarding gates, and any other relevant updates to keep guests informed.- **Feedback Collection:** Gather feedback from guests about their experiences at the airport, which will help improve services.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal communication is essential to interact effectively with guests and provide clear information.- **Customer Service Orientation:** A genuine desire to help others and maintain a friendly attitude throughout the interaction with guests is necessary.- **Problem-Solving Abilities:** Ability to think quickly and offer solutions to any challenges faced by guests during their journey.- **Team Player:** Willingness to work collaboratively with fellow staff members to ensure efficient airport operations.- **Basic Computer Knowledge:** Familiarity with basic computer systems and software to assist in various tasks is required. This position is suitable for individuals who are enthusiastic and passionate about providing excellent customer service in a dynamic environment.
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  • Fresher
  • 6.5 Lac/Yr
  • Balasore
Airport Operation Customer Service Ground Staff Activities Ground Handling Cargo Handling Airport Ground Handling Airport Cargo Air Cargo Ground Operation Ground Management Airport Ramp Ground Manager
We are looking for a Ground Staff Supervisor to manage airport ground operations and ensure smooth service delivery. This is a full-time position based in Balasore, India, suited for freshers with a minimum education of 10th pass. As a Ground Staff Supervisor, your main duties will include overseeing ground operations, managing staff schedules, and ensuring safety and compliance with regulations. You will be responsible for coordinating the arrival and departure processes, handling passenger queries, and resolving any operational issues that may arise. Additionally, you will train and guide new team members, ensuring they understand their roles and responsibilities. The ideal candidate should have strong communication skills to interact effectively with team members and passengers. You should be detail-oriented and organized to manage multiple tasks efficiently. A positive attitude and the ability to work under pressure are essential for this role, as you will often need to solve problems quickly. Basic computer skills will also be beneficial as you may need to input data and generate reports. We expect you to foster a team-oriented environment and promote a culture of safety and professionalism. If you are enthusiastic about providing excellent service and can lead a team effectively, we encourage you to apply for this exciting opportunity.
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  • Fresher
  • 5.5 Lac/Yr
  • Hazaribagh
Aircraft Marshalling Baggage Handling Driving Skills Ground Support Equipment Operation Loading and Unloading Mechanical Aptitude Physical Fitness Problem-solving Ramp Operations Safety Procedures Security Protocols Teamwork Weather Awareness Aircraft Servicing Time Management Customer Service Emergency Response Attention to Detail Communication Skills Adaptability
As a Ramp Service Agent in Hazaribagh, you will play a vital role in supporting the safe and efficient movement of aircraft. This entry-level position is perfect for freshers who have completed their 10th grade education and are eager to start a career in the aviation industry.Key Responsibilities:1. **Aircraft Loading and Unloading**: You will be responsible for loading and unloading baggage, cargo, and mail from aircraft. Ensuring that all items are handled carefully is essential to prevent damage.2. **Ground Support Equipment Operation**: You will operate various ground support equipment, such as tugs and conveyors, to transport luggage and cargo. Proper training will be provided, and safety protocols must always be followed.3. **Safety Checks**: Conducting safety checks on equipment and the ramp area is crucial to maintaining a secure working environment. You will regularly inspect tools and equipment for any damages.4. **Team Collaboration**: Working closely with other team members and departments is essential to ensure smooth operations. Effective communication will help you respond to any issues that arise during operations.Required Skills and Expectations:Candidates should be reliable, punctual, and physically fit, as the job involves lifting heavy bags and working in various weather conditions. Attention to detail and a proactive attitude towards safety are necessary. Being a team player and having good communication skills will help you succeed in this role.
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  • 0 - 2 yrs
  • 4.5 Lac/Yr
  • Chandigarh
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Domestic BPO BPO Voice Telephone Handling Cold Calling Inbound Calls Chat Support Hindi BPO Good Communication Skills Desktop Support Service Desk Strategic Communication Customer Retention Service Marketing Technical Services Customer Management Voice Support
We are seeking a Customer Handling Executive to join our team in Chandigarh. This role is ideal for individuals looking to start their career in customer service. You will be responsible for assisting customers, addressing their inquiries, and ensuring a positive experience.Key Responsibilities:1. **Customer Assistance**: Respond to customer inquiries via phone, email, or chat, providing accurate information and support in a friendly manner.2. **Issue Resolution**: Listen to customer complaints and work towards resolving issues effectively, ensuring customer satisfaction.3. **Data Entry**: Maintain and update customer records accurately in the system, ensuring all information is current and complete.4. **Feedback Collection**: Gather feedback from customers to identify areas of improvement and relay this information to the management team.5. **Team Collaboration**: Work closely with team members to share best practices and improve customer service strategies.Required Skills and Expectations:Candidates should possess strong communication skills and have a pleasant phone manner. A good understanding of basic computer applications is essential. You should be a team player, ready to learn, and adaptable to new situations. Since this position is entry-level, we encourage individuals with little to no experience in customer service to apply, as comprehensive training will be provided. A positive attitude, patience, and a commitment to helping customers are crucial for success in this role.
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  • 0 - 2 yrs
  • 4.5 Lac/Yr
  • Bhopal
Data Entry Data Typist Customer Relationship Customer Care Customer Service Customer Support Customer Handling Domestic BPO BPO Voice Telephone Handling Cold Calling Inbound Calls Chat Support Hindi BPO Good Communication Skills Desktop Support Service Desk Strategic Communication Customer Retention Technical Services Customer Management
We are looking for a Customer Handling Executive to join our team in Bhopal. This is an entry-level position ideal for freshers or individuals with up to 2 years of experience, specifically designed for those who enjoy working with people and solving customer issues. In this role, you will be responsible for managing customer inquiries, providing timely information regarding our services, and ensuring customer satisfaction. Key Responsibilities: - **Responding to Inquiries**: Handle incoming customer calls, emails, or messages with professionalism and patience. Understand their needs and provide appropriate solutions.- **Problem Solving**: Identify and resolve customer issues or complaints effectively. Collaborate with other departments when necessary to ensure timely resolution.- **Maintaining Records**: Keep accurate records of customer interactions in the database. This includes tracking inquiries, feedback, and follow-up actions to ensure consistent communication.- **Providing Information**: Educate customers about our products and services. Offer detailed information to help them make informed decisions while also promoting relevant services that may benefit them.Required Skills and Expectations: Candidates should have excellent communication skills in both English and Hindi, coupled with a friendly and approachable demeanor. Strong problem-solving abilities and a positive attitude toward addressing customer concerns are essential. Attention to detail is critical, and a willingness to learn and grow within the role will be beneficial. As a Customer Handling Executive, you must be committed to enhancing customer experience through effective service and support.
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  • 0 - 2 yrs
  • 4.5 Lac/Yr
  • Gwalior
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Domestic BPO BPO Voice Telephone Handling Cold Calling Inbound Calls Chat Support Hindi BPO Good Communication Skills Desktop Support Service Desk Strategic Communication Customer Retention Service Marketing Technical Services Customer Management Voice Support
We are looking for a Customer Handling Executive to join our team in Gwalior. This role is suitable for candidates with 0 to 2 years of experience and a minimum of a 12th-grade education. You will be responsible for providing excellent customer service and support.Key Responsibilities:1. **Customer Interaction**: Engage with customers through phone, email, or in-person to address inquiries, provide information, and resolve any issues they may face. Your role will be crucial in creating a positive experience.2. **Problem Solving**: Identify customer concerns and provide timely solutions. This requires listening carefully and understanding the customer
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