Customer Care Executive Job Vacancies in Indore

We are looking for dedicated Ground Staff to join our team in Indore. This full-time position is suitable for candidates with experience ranging from none to six years and requires a minimum educational qualification of a 10th pass.Key Responsibilities:- Customer Assistance: Interact with passengers to help them with check-in procedures and answer queries, ensuring a pleasant travel experience.- Baggage Handling: Safely manage passengers' luggage from check-in to the aircraft, ensuring no damage occurs and that bags are transported efficiently.- Security Checks: Conduct security protocols for passengers and their belongings, maintaining safety standards in compliance with regulations.- Information Dissemination: Provide information on flight schedules, boarding procedures, and airport facilities to assist throughout the airport experience.- Team Collaboration: Work closely with other ground staff and departments to facilitate smooth operations, enhancing overall efficiency and service quality.Required Skills and Expectations:Candidates should possess strong communication skills to effectively engage with passengers. A friendly and professional demeanor is essential for delivering excellent customer service. Being able to work under pressure in a fast-paced environment is important, as tasks may need to be completed quickly and efficiently. Teamwork skills are also crucial, allowing you to collaborate effectively with colleagues. Flexibility in work hours is expected to accommodate the varying flight schedules. The ability to handle physical tasks related to baggage and other responsibilities will be important in this role.

Job TitleAirport Ground StaffDepartmentAirport Operations / Passenger Services / Ground HandlingLocationIndoreJob SummaryGround Staff are responsible for ensuring the smooth, safe, and efficient handling of passengers, baggage, aircraft, and airport operations. They provide excellent customer service while coordinating with airline personnel, security agencies, and airport authorities to ensure timely departures and arrivals.Key ResponsibilitiesPassenger Services- Welcome and assist passengers at the airport.- Perform check-in procedures and issue boarding passes.- Verify passenger identity, travel documents, and baggage.- Assist passengers with self-service kiosks and online check-in.- Guide passengers through boarding and arrival procedures.- Handle passenger inquiries, complaints, and special requests professionally.- Provide assistance to elderly passengers, passengers with disabilities, and unaccompanied minors.- Coordinate wheelchair and special assistance services.Boarding & Departure Operations- Make boarding announcements.- Verify boarding passes and travel documents.- Ensure passengers board according to airline procedures.- Coordinate boarding with cabin crew and flight operations.- Prepare departure documentation.- Ensure on-time departure by following operational schedules.Arrival Services- Assist arriving passengers.- Guide passengers toward baggage claim and customs.- Handle lost baggage reports.- Coordinate baggage tracing with the baggage department.- Resolve passenger service issues.Baggage Handling Coordination- Monitor baggage acceptance and tagging.- Ensure baggage complies with airline weight regulations.- Coordinate loading and unloading teams.- Report mishandled or damaged baggage.- Ensure baggage reaches the correct aircraft.Aircraft Turnaround Support- Coordinate aircraft arrival and departure activities.- Communicate with ramp staff and flight dispatch.- Ensure timely boarding and baggage loading.- Support quick aircraft turnaround.- Monitor service completion before departure.Customer Service- Deliver exceptional customer service.- Maintain a professional appearance and positive attitude.- Resolve passenger concerns efficiently.- Explain airline policies clearly.- Assist during delays, cancellations, and schedule changes.Safety & Security- Follow airport safety procedures.- Comply with airline Standard Operating Procedures (SOPs).- Ensure security regulations are followed.- Report suspicious activities immediately.- Maintain confidentiality of passenger information.- Participate in emergency response procedures.Documentation & Reporting- Maintain passenger records.- Prepare operational reports.- Complete flight documentation accurately.- Record incidents and irregularities.- Coordinate with supervisors regarding operational updates.Required QualificationsEducation- 10+2 (Higher Secondary) - Minimum Qualification- Graduate in any discipline preferred- Diploma or certification in Aviation, Hospitality, or Travel & Tourism is an added advantage.Experience- Freshers are welcome.- 0-3 years of experience in aviation, airlines, airports, hospitality, retail, or customer service is preferred.Required SkillsTechnical Skills- Knowledge of airport operations- Passenger handling procedures- Airline check-in systems (preferred)- Basic computer proficiency- MS Word, Excel, and Outlook- Documentation and record managementSoft Skills- Excellent communication skills- Strong customer service orientation- Professional personality and grooming- Problem-solving ability- Teamwork and collaboration- Time management- Multitasking capability- Attention to detail- Positive attitude- AdaptabilityPhysical Requirements- Ability to stand for extended periods.- Ability to work rotating shifts.- Fit to work in a fast-paced airport environment.- Ability to lift light baggage when required.- Willingness to work weekends, holidays, and night shifts.Work Environment- Airport terminals- Airline check-in counters- Boarding gates- Arrival halls- Customer service desks- Baggage service offices- Dynamic and high-volume operational environmentSalary (India)- Fresher: 20,000 - 28,000 per month- Experienced (2-5 years): 30,000 - 45,000 per month- Senior Ground Staff / Supervisor: 45,000 - 70,000+ per monthSalary varies depending on the airline, airport, location, experience, and employer.

We are looking for a dedicated Customer Handling Executive to join our team in Indore. This role is perfect for individuals who enjoy interacting with customers and want to gain experience in a fast-paced environment.The Customer Handling Executive will be responsible for assisting customers and ensuring they have a positive experience. Key responsibilities include:1. Responding to Customer Inquiries: Handle incoming calls, emails, and messages from customers, providing accurate information and resolving their issues promptly.2. Providing Product Information: Clearly explain product features, benefits, and prices to customers, helping them make informed decisions.3. Handling Complaints: Address customer complaints with empathy and professionalism, working towards satisfactory resolutions to enhance customer satisfaction.4. Maintaining Records: Keep accurate records of customer interactions and feedback, ensuring the information is readily available for future reference.5. Coordinating with Teams: Collaborate with other departments to ensure customer needs are met efficiently, contributing to overall service improvement.Candidates should have strong communication skills and a friendly attitude, with the ability to work well in a team. A background in customer service or a related field is a plus, but fresh graduates are encouraged to apply. Basic computer skills and proficiency in English and Hindi are essential. The ideal candidate should be an active listener, eager to learn, and able to handle challenging situations with grace.

We are looking for a motivated Retail Sales Executive to join our team in Indore. In this full-time office-based role, you will play a crucial part in driving sales, enhancing customer satisfaction, and maintaining a vibrant shopping environment.Key Responsibilities:- Engage Customers: Greet and interact with customers in a friendly manner to create a welcoming atmosphere, ensuring a positive shopping experience.- Product Knowledge: Stay informed about the products and services offered, allowing you to answer customer inquiries effectively and recommend suitable items.- Sales Transactions: Process customer transactions accurately and efficiently at the point of sale, ensuring all sales are recorded properly.- Inventory Management: Assist in maintaining stock levels by monitoring inventory and promptly reporting any shortages to the management team.- Sales Goals: Work towards achieving individual and team sales targets by understanding customer needs and tailoring your sales approach accordingly.- Feedback Collection: Gather customer feedback to improve service quality and contribute ideas for enhancing the shopping experience.Required Skills and Expectations:Candidates should have 2 to 5 years of experience in retail sales, showcasing strong interpersonal and communication skills. A customer-oriented mindset is essential to build rapport and foster relationships with shoppers. You should be comfortable with basic math to handle transactions and possess good organizational skills to manage inventory effectively. A proactive approach to problem-solving and the ability to work well in a team are also key expectations for this role. Familiarity with retail software systems will be an added advantage.

We are looking for a Back Office Computer Operator to help with various administrative tasks. This is a part-time work-from-home position perfect for freshers who have completed at least the 10th grade.Key Responsibilities:- Data Entry: Accurately input data into the companys computer systems to ensure all information is up-to-date and correct.- Documentation Maintenance: Organize and manage digital files and documents, ensuring easy access and retrieval as needed.- Report Generation: Create and compile reports based on the information gathered, helping to support decision-making processes.- Communication: Respond to emails and other communications promptly, assisting in the smooth operation of back office functions.- Software Usage: Learn and use various software programs that are essential for daily operations and tasks.Required Skills and Expectations:- Basic computer skills: Familiarity with MS Office applications like Word and Excel is essential for handling documents and data.- Attention to detail: The ability to spot errors and ensure accuracy in data entry and documentation is important.- Time management: Must be able to manage time effectively to meet deadlines and keep work organized.- Communication skills: Good verbal and written communication skills are necessary for responding to colleagues and clients appropriately.- Self-motivation: As this is a work-from-home role, you should be able to work independently and stay focused on tasks.

As a Ground Staff member, you will play a crucial role in ensuring smooth airport operations and excellent customer service. You will be responsible for various tasks, and your attention to detail is important in this role.Key Responsibilities:- Passenger Check-in Assistance: Help passengers with the check-in process by verifying identification, managing boarding passes, and ensuring a seamless experience.- Baggage Handling: Oversee the loading and unloading of luggage, ensuring bags are handled with care and delivered to the right flights.- Customer Service: Provide helpful assistance to passengers at various points, addressing their inquiries and resolving any issues with professionalism.- Safety and Security Checks: Conduct necessary safety inspections and security protocols to maintain a safe airport environment.- Coordination with Crew: Work closely with airline crew members to ensure timely departures and arrivals, maintaining clear communication throughout.Required Skills and Expectations:- Must have completed at least 12th grade and possess good communication skills to interact effectively with passengers and team members.- Ability to work in a fast-paced environment and handle multiple tasks simultaneously while maintaining attention to detail.- Strong problem-solving skills to quickly assist passengers with any issues that arise.- Willingness to work flexible hours, including weekends and holidays, as this is a full-time position.- A positive attitude and a commitment to providing excellent customer service are essential. This role is ideal for individuals with up to six years of experience who are eager to start their career in the aviation industry.

An Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & BookingBook domestic and international flight tickets.Assist customers in selecting suitable flights and fare options.Provide accurate fare quotations and travel itineraries.Process ticket reservations through airline reservation systems.Issue, reissue, and cancel airline tickets.Handle ticket modifications and upgrades.Passenger AssistanceGuide passengers regarding flight schedules.Assist with seat selection and special meal requests.Provide information about baggage allowance.Explain airline policies regarding refunds and cancellations.Assist passengers with travel insurance information.Help elderly passengers and passengers requiring special assistance.Handle customer complaints professionally.Airport Counter OperationsAssist passengers at airline ticket counters.Verify passenger identity documents.Coordinate with check-in staff.Resolve ticketing-related issues before departure.Process standby passengers.Manage last-minute ticket changes.Reservation ManagementUpdate reservation records.Confirm flight bookings.Monitor waitlisted bookings.Handle group reservations.Coordinate with travel agencies.Process online and offline reservations.DocumentationVerify passports and visas for international travel.Ensure travel documents meet airline requirements.Prepare passenger manifests when required.Maintain booking records.Generate reservation reports.Payment HandlingAccept ticket payments.Process credit/debit card transactions.Handle cash payments.Generate invoices and receipts.Maintain daily cash records.Process ticket refunds.Customer ServiceRespond to customer inquiries.Handle phone, email, and walk-in customers.Provide accurate travel information.Resolve ticketing issues promptly.Maintain customer satisfaction.CoordinationCoordinate with airline operations.Work closely with check-in staff.Communicate with airport authorities.Coordinate with travel agencies.Support baggage service teams when required.ComplianceFollow airline ticketing policies.Adhere to DGCA and airport regulations.Maintain confidentiality of passenger information.Ensure compliance with aviation security procedures.Required Qualifications10+2 (Higher Secondary) - Minimum qualification.Graduate in any discipline preferred.Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.Freshers and experienced candidates may apply.Required SkillsTechnical SkillsAirline reservation systems (Amadeus, Galileo, Sabre, Worldspan)Flight booking proceduresFare calculationTicket issuanceTicket revalidation and reissueRefund processingKnowledge of domestic and international routesBasic computer proficiency (MS Office, email)Soft SkillsExcellent communication skillsCustomer service orientationProfessional appearance and groomingProblem-solving abilityAttention to detailTime managementMultitaskingTeamworkPositive attitudePatience and empathyKnowledge RequirementsAirline fare rulesAirport proceduresReservation systemsIATA ticketing standardsBaggage policiesVisa and passport requirementsTravel insurance basicsAviation terminologyCustomer service standardsDaily DutiesProcess ticket bookings.Assist passengers with reservations.Issue and modify airline tickets.Handle cancellations and refunds.Answer customer calls and emails.Verify travel documents.Coordinate with airport operations.Resolve ticketing issues.Update reservation records.Maintain transaction reports.Working ConditionsAirport terminalsAirline reservation officesTravel agency officesRotational shiftsEarly morning, evening, night, weekends, and public holidaysStanding and desk-based workFast-paced, customer-facing environmentPhysical RequirementsAbility to work in shifts.Professional grooming and appearance.Ability to sit or stand for extended periods.Good verbal communication.Basic computer typing skills.Ability to work under pressure.Career ProgressionAir Ticketing ExecutiveSenior Ticketing ExecutiveReservation ExecutivePassenger Service ExecutiveAirport Customer Service ExecutiveTicketing SupervisorReservation SupervisorDuty OfficerAirport Operations ExecutiveAirport Operations ManagerPreferred CertificationsIATA Foundation in Travel & TourismIATA Airline Cabin Crew (optional for broader aviation knowledge)Amadeus CertificationGalileo CertificationSabre Reservation System CertificationDiploma in Aviation, Hospitality & Travel ManagementSalary (India)Fresher: 20,000-28,000 per month1-3 years: 25,000-40,000 per month3-5 years: 35,000-55,000 per monthSenior/Lead Executive: 50,000-75,000+ per monthSalary varies depending on the airline, airport, city, and experience.

We are seeking a motivated Customer Care Executive to join our team in Indore. This full-time position is ideal for individuals who are passionate about helping customers and are eager to learn and grow.Key responsibilities include:1. Customer Support: Respond to customer inquiries through phone, email, or chat. Address issues promptly to ensure a positive experience.2. Issue Resolution: Identify and resolve problems faced by customers. Work with relevant departments to provide solutions and follow up to ensure satisfaction.3. Product Knowledge: Stay up to date with our products and services to provide accurate information and assist customers effectively.4. Documentation: Maintain accurate records of customer interactions and transactions. Follow company guidelines for documentation to ensure proper tracking of issues.5. Feedback Collection: Gather customer feedback to help improve our services and products. Share insights with the team to contribute to continuous improvement.To succeed in this role, candidates should possess strong communication skills, both verbal and written, and have a friendly and empathetic approach. A good understanding of basic computer applications is essential. As we welcome candidates with 0 to 2 years of experience, a positive attitude and willingness to learn are highly valued. This position requires dedication and the ability to work effectively in a team-oriented environment.

As a Boarding Pass Executive, you will play a vital role in ensuring smooth operations at our boarding area. Your primary responsibility will be to facilitate passenger boarding processes efficiently and effectively.Key Responsibilities:- Passenger Check-in Assistance: Help passengers with the check-in process, ensuring they receive their boarding passes promptly.- Document Verification: Verify passenger identification and travel documents to ensure compliance with regulations before boarding.- Boarding Process Management: Coordinate the boarding of passengers according to the flight schedule, ensuring a timely and organized process.- Customer Support: Address passenger inquiries and resolve issues related to boarding, making their experience as pleasant as possible.- Collaboration with Staff: Work closely with flight crew and other airport staff to communicate boarding status and handle any operational challenges.- Notification of Delays: Inform passengers about any delays or changes in boarding times, ensuring they are kept updated throughout the process.To succeed in this role, you should have strong communication skills to interact with passengers effectively. Attention to detail is crucial for accurate document checks. A customer-oriented attitude is essential, as you will be assisting travelers throughout their boarding experience. Being a team player is important, as you will collaborate with various airport personnel. Basic computer skills are necessary, as you may need to operate check-in systems and update passenger information. Prior experience in customer service or the travel industry is a plus but not mandatory.

We are looking for a dedicated BPO Executive to join our team in Indore. This role is suitable for candidates with 0 to 2 years of experience who have completed their 12th grade. The position is full-time and requires working from our office.Key Responsibilities:1. Customer Support: Assist customers by answering inquiries through phone or chat, resolving issues, and providing necessary information.2. Data Entry: Accurately input customer information and maintain records, ensuring all data is up to date and organized.3. Follow-up: Contact customers for follow-ups on complaints and ensure their concerns are addressed effectively.4. Team Collaboration: Work closely with team members to meet targets and enhance customer satisfaction.5. Reporting: Prepare daily reports on customer interactions and issues faced, ensuring management is informed of any trends.Required Skills and Expectations:Candidates should possess strong communication skills, both verbal and written. A positive attitude and the ability to work in a fast-paced environment are essential. Attention to detail is crucial for data entry tasks. Ideal candidates should be team players, willing to learn and adapt to new challenges. Basic computer knowledge and familiarity with customer service practices are preferred, though training will be provided. Reliability and punctuality are critical for maintaining smooth operations in this role.

We are looking for hardworking and enthusiastic individuals to join our team as Ground Staff in Indore. This role is essential for ensuring smooth operations at our facility. Both freshers and experienced candidates (0-6 years) who have completed their 12th grade are encouraged to apply. Key Responsibilities:- Customer Assistance: Greet and assist passengers as they arrive, ensuring a welcoming experience and handling inquiries efficiently.- Check-in Support: Help passengers with the check-in process, including baggage handling and ticket verification, to facilitate a seamless travel experience.- Ticketing and Documentation: Manage the sale of tickets and prepare necessary travel documents, ensuring accuracy and compliance with regulations.- Baggage Services: Ensure timely handling of baggage, guiding passengers to the baggage claim area, and addressing any issues they may encounter.- Safety Compliance: Follow safety procedures and protocols at all times, contributing to a secure environment for both staff and passengers.Required Skills and Expectations:Candidates should possess excellent communication skills, both verbal and written, to interact effectively with passengers. A friendly and approachable demeanor is essential for providing great customer service. Basic computer knowledge is required for managing ticketing systems. Candidates should be organized and able to multitask in a fast-paced environment. A team player attitude and a willingness to learn are also important. Candidates must be flexible with work hours, including weekends and holidays, based on operational needs.