Customer Care 12th Pass Experience Jobs in Mumbai

Ugraya Mercantile Pvt Ltd is looking for an experienced and dynamic Sales Leader to drive business growth in the HoReCa (Hotels, Restaurants, Cafs/Catering) segment for the brand Vashishti. The ideal candidate will be responsible for developing key accounts, expanding market presence, leading institutional sales initiatives, and building long-term relationships with chefs, purchase managers, distributors, and hospitality groups.Key ResponsibilitiesDevelop and execute sales strategies for the HoReCa segment across assigned territories.Identify and onboard new institutional clients including hotels, cafs, restaurants, cloud kitchens, caterers, and corporate kitchens.Build strong relationships with chefs, procurement teams, F&B managers, and decision-makers.Achieve monthly, quarterly, and annual sales targets and revenue growth.Appoint and manage distributors/dealers for HoReCa business expansion.Conduct product presentations, tastings, and sampling activities for clients.Monitor market trends, competitor activities, pricing, and customer requirements.Coordinate with internal teams including operations, dispatch, finance, and marketing for smooth execution.Ensure timely collections and maintain healthy receivables from clients.Prepare sales forecasts, reports, MIS, and territory development plans.Lead negotiations for pricing, contracts, and annual supply agreements.Participate in exhibitions, trade fairs, and hospitality networking events.Desired Candidate ProfileBachelor

Pay: 16,000.00 - 32,000.00 per monthJob description:Shift Structure and Timings:Morning: 10:30AM - 7:30PMAfternoon: 12:30PM - 9:30PMSalary Structure : Fixed + IncentivesWe are seeking proactive and customer-oriented Frontline Sales Executives with around 1 year of retail or sales experience. The role involves driving in-store sales, delivering excellent customer service, and contributing to store performance through effective product demonstration and customer engagement.Key Responsibilities:Engage walk-in customers and understand their needs through effective questioningRecommend and sell appropriate consumer electronics and appliancesDeliver compelling product demonstrations to enhance customer experienceAchieve individual sales targets and contribute to store revenue goalsUpsell and cross-sell accessories, add-ons, and protection plansMaintain visual merchandising standards and ensure product availabilityHandle basic customer queries, objections, and after-sales coordinationStay updated on product features, pricing, and ongoing promotionsSupport billing and store operations as requiredKey Requirements:Minimum 1 year of experience in retail sales / frontline sales / customer-facing rolesGraduate or Diploma holder (preferred)Strong communication and interpersonal skillsBasic understanding of sales techniques and customer engagementInterest in consumer electronics and retail environmentWillingness to work in shifts, weekends, and holidaysKey Skills:Customer Handling & EngagementSales Closing SkillsUpselling & Cross-SellingProduct KnowledgeCommunication & Interpersonal SkillsProblem Solving

Selling car services to customer, upselling, convincing and calling to customers. should know basic computer skills. driving car will be preferable. 10 to 8 is the store timing. one day weekoff on weekdays only

A Retail Sales Associate drives store sales and builds customer loyalty by providing excellent service, offering product knowledge, and processing transactions accurately. Key responsibilities include greeting customers, restocking merchandise, maintaining store cleanliness, and achieving sales goals. This role requires strong communication skills and the ability to work in a fast-paced environment.

Job Title:Sales & Customer Support ExecutiveCompany Details:Company: Mind WealthBrand: Hungry BrainWebsite: https://hungrybrain.in/Job Location:Malad West, Mumbai (5 minutes walk from railway station)Job Type:Full-TimeWorking Days:6 Days a WeekSalary:2 - 2.5 LPAIndustry:Education / EdTech / Early Childhood LearningDepartment:Sales & Customer SupportRole Category:Inside Sales / Customer SupportAbout Us :Hungry Brain helps parents raise smarter, more capable children by focusing on brain development in the first 3 years when it matters the most. Our structured programs empower parents to take the right actions early and see real developmental results.Key Responsibilities :Handle inbound & outbound leadsMaintain follow-ups & CRM updatesExplain early learning concepts and programs to parentsSupport parents to identify the need for early brain development and start our programs via calls, video calls, chats, and other communication channelsCandidate Requirements :Minimum 2+ years of experience in sales/customer supportStrong communication in any one language + workable EnglishComfortable using basic tech tools and CRM systemsPreferred Candidate Profile:Experience in EdTech / Education / Counselling is a plusGood interpersonal and convincing skills

We are looking for a motivated and friendly Receptionist Cum Telecaller to join our team in Mumbai. The ideal candidate should have 1 to 2 years of experience and a minimum education of 12th grade. This part-time position will require you to work from our office.**Key Responsibilities:**- **Front Desk Management:** Greet visitors warmly and manage the reception area to create a positive first impression for customers and clients.- **Handling Incoming Calls:** Answer phone calls promptly, provide information, and direct calls to the appropriate departments or individuals, ensuring efficient communication.- **Telecalling Activities:** Reach out to prospective clients and existing customers to promote our services, gather feedback, and handle inquiries professionally.- **Appointment Scheduling:** Manage calendars by scheduling and confirming appointments for staff and ensuring that all involved parties are informed.- **Maintaining Records:** Keep accurate records of calls made, messages received, and visitor logs, ensuring easy access to important information.**Required Skills and Expectations:**- **Communication Skills:** You must possess excellent verbal and written communication skills to engage with clients and colleagues effectively.- **Customer Service Orientation:** A friendly and approachable manner is essential as you will be the first point of contact for clients.- **Organizational Skills:** Strong organizational abilities are needed to manage calls, appointments, and administrative tasks efficiently.- **Basic Computer Skills:** Proficiency in using computers and office software is expected to perform tasks related to scheduling and data entry.If you meet these requirements and are eager to contribute as part of our team, we encourage you to apply.

Now Hiring: Customer Care ExecutiveWe are looking for a tech-savvy multitasker to join our Blended Chat & Voice team for a leading digital payment app!The Checklist: The Blend: Comfortable toggling between live chat and phone calls. Speed: 35+ WPM typing speed with social-media level grammar. Experience: 1+ years in customer service (Fintech/Banking is a bonus). The Vibe: Patient, helpful, and ready to solve problems in real-time

Urgent Opening: Customer Service (Preferred Female candidates from Mumbai only)Location : Andheri East, ChakalaWork Hours: 7:00 AM to 3:30 PM ISTQualification: Higher secondary / GraduateLocation: Onsite onlyExperience : 2 yearsKey ResponsibilitiesAttending to outbound and inbound international calls, as well as screening and forwarding callsCold calling for making sales for businessFollow-ups with existing client baseScheduling and confirming appointments, meetings, and eventsHandling basic inquiries and sorting mailAny other miscellaneous administrative tasksSkills & ExperiencePrevious experience in a customer support role/Inside saleExperience in answering and screening calls, as well as scheduling appointments - international calls to AustraliaStrong phone and verbal communication skills along with active listeningExperience working with word processing, spreadsheets, and emails, including Microsoft Word, Excel, and Outlook Express.Excellent interpersonal and communication skills.If you're interested, please send your resume to komal.dabhi@aussizzgroup.comJob Types: Full-time, PermanentPay: -250,000.00 - -350,000.00 per yearBenefits:Paid sick timePaid time offProvident FundApplication Question(s):What is your current CTC?What is your notice period?Location:Andheri, Mumbai, Maharashtra (Preferred)Work Location: In person

Kataria Business Insurance based out of Mumbai, Marine Lines has a vacancy for Executive Tele-calling.Key Responsibilities: Make outbound calls to potential clients to generate leads for Fire Insurance, Marine Insurance, Shop lifting, Shopkeeper policy, SME, Burglary insurance products. Potential clients would be the owners of Shops, manufacturing units or godowns i.e. textile traders, Electronics item shops, Computer hardware etc., Explain insurance products and services to clients clearly and convincingly. Maintain and update client databases with accurate information.

ResponsibilitiesGreet clients and visitors courteously at the front desk.Answer and direct phone calls to the appropriate departments.Manage incoming and outgoing mail and deliveries.Handle inquiries and provide information about the company.Schedule appointments and maintain the reception area.Perform telecalling activities to support marketing and sales efforts.Maintain accurate records and update databases.Assist in various administrative tasks as needed.

Communicate with US & Canadian clients via phone calls, emails, WhatsApp, and video meetingsUnderstand client requirements and provide clear, accurate information about servicesHandle inbound and outbound calls professionally during North American business hoursFollow up with leads, clients, and partners in a timely mannerMaintain proper records of client interactions and communication logsCoordinate with internal teams to ensure smooth service deliveryAddress client queries, concerns, and objections politely and confidentlyBuild long-term relationships with international clientsEnsure compliance with company communication standards and processes

Minimum 13 years experience in footwear / retail / wholesale storeGood communication skills in Hindi & basic English (Marathi preferred)Basic knowledge of billing software / POS / ExcelUnderstanding of footwear sizes, varieties, and materialsHonest, responsible, and customer-focused attitude

Installation and servicing of Photocopier machines, multifunction printers, scanners at client locations with knowledge of printer setup and networking. Provide basic user operation training to client. Documentation of Installation and Service Reports.

We are looking for friendly and energetic waiters to provide excellent customer service. Responsibilities include taking orders, serving food and beverages, maintaining table cleanliness, and ensuring guest satisfaction. Candidates should have good communication skills, a positive attitude, and the ability to work in a fast-paced environment. Prior experience is an advantage but not mandatory.

- Make outbound calls to potential customers: Contacting potential customers to introduce our products or services and generate leads.- Answer incoming calls from customers: Responding to inquiries, resolving issues, and providing information to customers over the phone.- Maintain a database of leads and customer information: Updating and managing a database of customers, their contact details, and their preferences.- Follow up with customers to ensure satisfaction: Checking in with customers after a purchase or inquiry to ensure they are satisfied with our products or services.- Collaborate with the sales team: Working closely with the sales team to coordinate efforts and achieve sales targets.- Excellent communication skills: Ability to communicate clearly and effectively with customers over the phone.- Strong negotiation skills: Ability to persuade customers and negotiate deals effectively.- Customer service-oriented: A strong focus on providing excellent customer service and resolving customer issues effectively.- Familiarity with domestic BPO processes: Understanding of the basic processes and operations of a domestic BPO setup.- Ability to work independently: Self-motivated and capable of managing tasks and responsibilities without constant supervision.

- Oversee day-to-day operations of the shop: The shop manager is responsible for ensuring the smooth running of the shop, including managing inventory, supervising staff, and coordinating with suppliers.- Develop and implement sales strategies: The shop manager should come up with effective sales strategies to drive revenue and increase customer retention. This may include promotions, discounts, and loyalty programs.- Maintain a high level of customer service: A key responsibility of the shop manager is to ensure that customers are satisfied with their shopping experience. This includes addressing any customer complaints or issues in a timely and professional manner.- Train and supervise staff: The shop manager is in charge of hiring, training, and supervising shop staff. This involves setting expectations, providing feedback, and ensuring that all employees are performing their roles effectively.- Handle order processing and inventory management: The shop manager should be proficient in managing orders, tracking inventory, and ensuring that products are well-stocked at all times.Required skills and expectations:- Strong product knowledge: The shop manager should have a good understanding of the products being sold in the shop in order to assist customers and drive sales.- Excellent teamwork skills: The shop manager should be able to collaborate effectively with the shop staff to achieve common goals and objectives.- Exceptional customer service skills: The shop manager should have a customer-centric approach and be able to handle all customer interactions with professionalism and courtesy.- Proficient in retail operations: The shop manager should have a good understanding of retail operations, including sales, merchandising, and inventory management.- Effective communication skills: The shop manager should be able to communicate clearly and effectively with staff, customers, and suppliers.

- Key Responsibilities:1. Handling customer inquiries: Addressing customer questions, concerns, and feedback over various communication channels such as phone, email, and chat.2. Resolving customer issues: Investigating and resolving customer complaints to ensure customer satisfaction and retention.3. Providing product information: Offering detailed information about products and services to assist customers in making informed purchase decisions.4. Processing orders: Managing customer orders, tracking shipments, and ensuring timely delivery.5. Building customer relationships: Establishing rapport with customers and maintaining long-term relationships to enhance customer loyalty and retention.- Required Skills and Expectations:1. Excellent communication skills: Ability to effectively communicate with customers in a professional and friendly manner.2. Problem-solving skills: Capacity to analyze customer concerns and provide appropriate solutions in a timely manner.3. Patience and empathy: Demonstrating patience and empathy towards customers to address their needs effectively.4. Multitasking abilities: Capable of handling multiple customer inquiries simultaneously without compromising quality.5. Basic computer proficiency: Familiarity with using computers, email, and customer relationship management systems for efficient customer service.

Job Role: Steward1. Guest ServiceWelcome guests and guide them to their tables.Present menus and assist guests with food & beverage choices.Serve food and beverages promptly and professionally.Address guest queries and ensure high levels of customer satisfaction.2. Dining Area ManagementSet up tables with linens, cutlery, glassware, and condiments.Ensure tables are clean, well-arranged, and presentable.Clear tables after guests finish and prepare for the next service.3. Operational SupportAssist in maintaining cleanliness of service stations and pantry.Refill water, cutlery, napkins, and other service items.Coordinate with kitchen staff to ensure timely service.4. Hygiene & SafetyFollow proper hygiene, grooming, and safety standards.Adhere to food safety guidelines and cleaning protocols.5. Team CoordinationWork with servers, captains, and kitchen staff to ensure smooth operations.Support senior staff during peak hours or special events.;

Urgent Opening: Customer Service (Preferred Female candidates from Mumbai only)Location : Andheri East, ChakalaWork Hours: 7:00 AM to 3:30 PM ISTQualification: Higher secondary / GraduateLocation: Onsite onlyExperience : 2 yearsKey ResponsibilitiesAttending to outbound and inbound international calls, as well as screening and forwarding callsCold calling for making sales for businessFollow-ups with existing client baseScheduling and confirming appointments, meetings, and eventsHandling basic inquiries and sorting mailAny other miscellaneous administrative tasksSkills & ExperiencePrevious experience in a customer support role/Inside saleExperience in answering and screening calls, as well as scheduling appointments - international calls to AustraliaStrong phone and verbal communication skills along with active listeningExperience working with word processing, spreadsheets, and emails, including Microsoft Word, Excel, and Outlook Express.Excellent interpersonal and communication skills.If you're interested, please send your resume to komal.dabhi@aussizzgroup.comJob Types: Full-time, PermanentPay: 250,000.00 - 350,000.00 per yearBenefits:Paid sick timePaid time offProvident FundApplication Question(s):What is your current CTC?What is your notice period?Location:Andheri, Mumbai, Maharashtra (Preferred)Work Location: In person