Customer Service Associate - Full Time

We are seeking a dedicated Customer Service Associate to join our team in Mahim, Mumbai. The ideal candidate will have at least one year of experience in a customer service role and should have completed their 12th grade. This position involves direct interaction with customers to assist them effectively.

Key Responsibilities:

1. Customer Interaction: Handle inquiries and provide assistance to customers via phone, email, or in-person, ensuring a friendly and supportive approach at all times.

2. Issue Resolution: Address customer complaints or issues promptly and efficiently, striving to find satisfactory solutions while maintaining calm and professionalism.

3. Product Knowledge: Stay informed about products and services to provide accurate information to customers and support their decision-making process.

4. Data Management: Maintain accurate records of customer interactions and transactions in the database for future reference and analysis.

5. Team Collaboration: Work closely with team members and other departments to ensure seamless service and to share valuable customer feedback that can help improve processes.

To excel in this role, candidates should have excellent communication skills, a positive attitude, and be able to work well under pressure. A strong commitment to customer satisfaction and the ability to multitask effectively are essential. Proficiency in English and Hindi is preferred, and a genuine desire to help others is key to success in this position.

• Experience

  1 Years

• No. of Openings

  4

• Education

  12th Pass

• Role

  Customer Service Associate

• Industry Type

  Media / Entertainment / Broadcasting

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  Epic Infocus Pvt. Ltd. Office No. 2, Ground Floor, Jagruti Industrial Estate, Mogul Lane, Mahim (West), Mumbai – 400016 Landmark: Beside Kesari Office