Customer Support Coordinator Job Vacancies in Thane

We are looking for a Back Office Coordinator in Ulhasnagar Thane who will provide essential support to our operations team. This role is ideal for individuals with 0 to 3 years of experience and requires at least a 12th-grade education.Key Responsibilities:1. **Data Entry:** Accurately input and maintain information in our databases. This includes updating records and ensuring data integrity.2. **Documentation Management:** Organize and manage company files and documents. This involves handling paperwork efficiently and ensuring easy access to important information.3. **Communication Support:** Assist in coordinating communication between different departments. You will help relay important messages and ensure that everyone is informed.4. **Inventory Monitoring:** Keep track of office supplies and equipment. This includes monitoring stock levels and placing orders when necessary to ensure a smooth workflow.5. **Administrative Tasks:** Support daily office activities including scheduling meetings, managing calendars, and preparing reports as needed.Required Skills and Expectations:Successful candidates should have strong organizational abilities and attention to detail. Good communication skills are essential for effective collaboration with team members. Proficiency in basic computer applications like Microsoft Office is necessary. A proactive attitude and willingness to learn new tasks will help you thrive in this role. Flexibility and the ability to work in a fast-paced environment are also crucial for success as a Back Office Coordinator.

Coordinating with Vendor and customer for quotations,Preparing proposal & quotations for customer,Cross Selling & Up Selling to the customer,Post order followup with vendor and customer for delivery,Payment followup with customers,Loading & Coordinating with Telecom Providers for feasibility and commercials,Handle customer issues & queries.

Knowledgeable with the ERP system.2) Generating Performa Invoice/ sending Quotation/ payment follow up3) Good communication skill must/writing and drafting 4) preferable from Garment Industry.5) Coordination between customer and factory experience is a must.7) Need to have experience with customer handling (Very Important)

Roles & Responsibilities-Client Admin Coordinator -1. Provides administrative support to clients or teams.2. Manages tasks, schedules, and data organization.3. Handles communication, emails, and correspondence.4. Ensures smooth day-to-day operations and client satisfaction.5. .Adhere to established workflow processes.6.Maintain high standardof accuracy and professionalism.7.Ensure tasks are managed within agreed service levels and timescales.8.Open new cases and ensure all necessary pre-contract tasks are completed for seamless operations.9.Capture and document feedback on cases that are abandoned or do not proceed.10.Assist teams by completing administrative tasks and supporting colleagues. 11.Attend training sessions as required to stay updated on policies and procedures.Candidate Requirements-Must be Graduate.Min - 2 to 4 yrs Exp Required in Client Handling with Good English Comms*Immediate Joiners preferred*Interested candidates plz share your Updated CV on below mentioned details -* - HR Moksha - +91 72089 05804.*

Position: Sales CoordinatorSegment: HoReCa (Hotels, Restaurants & Caf/Catering)Key Responsibilities:1. New Client Onboarding:Assist in the smooth onboarding of new clients, including gathering necessarydocumentation, setting up accounts, and ensuring all client needs areunderstood and met.2. Client Servicing:Act as the primary contact for ongoing client servicing, managing requests,addressing issues, and ensuring a high level of customer satisfaction.3. Daily Order Booking & Processing:Book orders daily, confirm details, and coordinate with internal teams toensure timely and accurate order processing.4. Single Point of Contact (SPOC) for Client Coordination and Queries:Serve as the main contact for clients, handling all inquiries and providingprompt and effective solutions.5. Coordination with Internal Teams:Collaborate with internal teams, including sales, marketing, operation andlogistics, to ensure excellent service, delivery and client satisfaction.6. Delivery Coordination:Oversee the delivery process, coordinate with logistics teams, and ensureorders are delivered accurately and on time.7. Payment Follow-Ups:Track outstanding payments, follow up with clients to ensure timely collectionof payments as per agreed credit terms.8. Upselling and Cross-Selling:Identify opportunities to upsell and cross-sell products to existing clients,enhancing their experience and driving additional revenue.9. Recording & Maintaining MIS Data:Accurately record and maintain MIS data, including sales records, clientfeedback and escalations for ongoing analysis and improvement.10.Reporting and Feedback:Regularly update the sales team and management with reports on clientactivities, feedback, and market insights to help shape strategies.

Job Description:Following up with customers.Managing customer relationships, ensuring sales growth.Manage the Customer Service operations by overseeing the customer feedback and compliant processes and thus provide support to various departments to resolve the same within timelines.Ensure that service issues are solved within a stipulated turnaround time (TAT) and quality service is delivered to the customers.Provide support in various operations and activities.Regularly interact with end customers for understanding their requirements, aspirations and expectations.Data management, feedback management- Client Coordination, Correspondence & Documentation

Sales & Marketing Coordinator Job Description Reporting to the Sales & Marketing Manager, the Sales and Marketing Coordinator is responsible for supporting the Sales Team by providing administrative support and managing enquiries from distributors and end users and providing marketing communication support to the Product Managers Duties and Responsibilities Responsible for day to day sales enquiries from distributors part numbers, prices, literature, tender support, etc. Responsibility for products in territories to be defined. Manage and record all sales enquiries via CRM Customer account creation and update via CRM Liaise with logistics/ order desk to ensure equipment for supporting events such as seminars, exhibitions and trade shows is in place. Assist in production of sales and marketing literature and maintain literature store. Assist with marketing plan provided by product managers e. g website, SEO, social media, advertising, PR distribution General support to sales team as required, travel cover etc. Occasional travel may be required. Person Specification Good time management and planning skills Good interpersonal and presentation skills Excellent written and verbal communication skills are essential Able to meet multiple project deadlines and demonstrate good attention to detail Experience in communicating multi-culturally Able to demonstrate an understanding of the needs of the customer Able to work individually as well as part of a team Ability to meet deadlines with minimal supervision

Customer care after sales service handling role. Computer knowledge - MS office - word, Basic Excel sheet Attend to customer service calls on phoneNew order processing & feeding in the systemManage the work allocation thru the service management systemMake repair quotations in Tally and interact with the customer for approvalpayment follow-up if anycomplaints or grievances solvingcoordinate with the services and spares team for completion and close service callsGood in Ms Office.

Responsibilities: Provide exceptional customer service via phone, email, and chat Resolve customer inquiries and complaints promptly and efficiently Build and maintain strong relationships with customers Identify and escalate customer issues to the appropriate team Provide product and service information to customers Process orders and handle payments Maintain accurate customer records Stay up-to-date on company products and services Adhere to company policies and proceduresRequirements: Excellent communication and interpersonal skills Strong problem-solving and analytical abilities Ability to work independently and as part of a team Proficient in Microsoft Office Suite Experience in customer service or a related field High school diploma or equivalentPerks: Medical Insurance

Sales Co-Ordinator Tele CallingGenerate EnquiriesFollow up For Purchase OrderCo-ordinate with other department as and when required

co ordination between factory team & Client fluent in computer knowledgeonline bidding & sales,online promotion knowledge of Social media strong negotiation skillmaintain customer relation on long terms basisidentifying potential client & add into organizationstrong payment follow up knowledge of dealing with corporate worldknowledge in dealing with banker will be preferredto get appointment with client for sales team strong online correspondence

Dear Job Seeker,We are hiring Customer service executive for Thane west location for a Academy.Position - Customer service ExecutiveLocation - Thane (West)Experience - fresher can also applySalary - 13k to 16kJob Description.1. English communication should be good.2. Should be able to call the pending leads and track their status.3. Maintain the records of the feedback.

The Assistance Coordinator serves as the primary point of contact for customers seeking travel related assistance. This role is responsible for the accurate coordination of case management for all assistance requests by conducting research, providing assistance, and documenting case notes in accordance with Quality and Customer Service standards.Responsibilities and Duties: Respond to travel related inquiries in support of Assist Americas services. May include service requests related but not limited to: benefit inquiries, lost luggage, lost documents, repatriation of mortal remains, medical evacuation, etc.; Receives non-emergency and emergency requests for Assist America services; obtains relevant information and inputs data; evaluates and prioritizes calls for services Document all case management-related information using Case Management Software (CMS) Performs data entry, maintains files and reference manuals; and performs other necessary tasks Provide liaison service to Assist America members, clients, and providers. All other duties as assigned.Qualifications: Excellent customer service skills. Excellent communication skills required (English and Hindi), other language skills preferred. Candidates must have the ability to speak, listen, and write in a professional manner. Familiarity with Microsoft Office or similar suites of products. Flexible to work in night shifts

Candidates should be good in handling calls, should have good communication skills. Great in MS office.

Handling assigned tasksOutbound callsProuductivity

sales/inbound/outboundvoice/chat/semi voice/blended

No Rejection, No English-Hindi & Marathi & Average English Call Center-Call & GO for Direct Interview in DIRECT COMPANY-Apply Now-Urgent OpeningEducation- HSC Pass OR SSC + 3 Year any DiplomaExperience- Freshers and Experience are WelcomeShifts- Fixed Day shifts for All Candidates + Sunday Off + Public holidayCommunication skills- Hindi language for Hindi Call Center and Marathi language for Marathi Call CenterWe have also opening for Average English, Good English, Gujarati, Tamil, Telgu, Kannad, Malyalam, Oriya, Asami ETC.Candidates should be Active & ConfidanteSalary- 10600 In hand to 16000 in hand + PF + Incentives + OthersLocations - Bhandup NR Station, Thane, Andheri, Turbhe, Airoli, Ghansoli, Malad, Gorwa, Manjalpur

Customer Service Executive CTC: 3 to 4 Lacs PAThe candidate should also have below basic skill-setsCommunication Skillso Emails ,o Team meetings/face-to-faceo Online conferencing.Task Managemento Meetings Managemento Ability to Prioritize work/taskCollecting and Analyzing Data / Risk management / Critical Thinking.Printing and packaging technical knowledge will be added advantage.

Customer Service Executive CTC: 3 to 4 Lacs PAThe candidate should also have below basic skill-sets Communication Skillso Emails ,o Team meetings/face-to-faceo Online conferencing. Task Managemento Meetings Managemento Ability to Prioritize work/task Collecting and Analyzing Data / Risk management / Critical Thinking. Printing and packaging technical knowledge will be added advantage.

Customer Service Executive CTC: 3 to 4 Lacs PAThe candidate should also have below basic skill-sets Communication Skillso Emails ,o Team meetings/face-to-faceo Online conferencing. Task Managemento Meetings Managemento Ability to Prioritize work/task Collecting and Analyzing Data / Risk management / Critical Thinking. Printing and packaging technical knowledge will be added advantage.