Customer Support Coordinator

Assist America Medical Emergency Services

The Assistance Coordinator serves as the primary point of contact for customers seeking travel related assistance. This role is responsible for the accurate coordination of case management for all assistance requests by conducting research, providing assistance, and documenting case notes in accordance with Quality and Customer Service standards.

Responsibilities and Duties:

· Respond to travel related inquiries in support of Assist Americas services. May include service requests related but not limited to: benefit inquiries, lost luggage, lost documents, repatriation of mortal remains, medical evacuation, etc.;

· Receives non-emergency and emergency requests for Assist America services; obtains relevant information and inputs data; evaluates and prioritizes calls for services

· Document all case management-related information using Case Management Software (CMS)

· Performs data entry, maintains files and reference manuals; and performs other necessary tasks

· Provide liaison service to Assist America members, clients, and providers.

· All other duties as assigned.

Qualifications:

· Excellent customer service skills.

· Excellent communication skills required (English and Hindi), other language skills preferred. Candidates must have the ability to speak, listen, and write in a professional manner.

· Familiarity with Microsoft Office or similar suites of products.

· Flexible to work in night shifts

Experience : 0 - 3 Years

No. of Openings : 3

Education : Higher Secondary, Any Bachelor Degree

Role : Customer Support Coordinator

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Male

Job Country : India