Customer Representative Fresher Jobs in Andheri

We are seeking enthusiastic and dependable Customer Support Representatives to provide excellent service to our customers. The role involves handling customer inquiries, resolving issues, and maintaining customer satisfaction across various communication channels. This position is available for both day and night shifts to ensure 24/7 support coverage.Key Responsibilities:1. Customer Interaction & Issue ResolutionRespond promptly and professionally to customer inquiries via phone, email, chat, or social media.Handle and resolve product/service issues, complaints, or concerns with empathy and accuracy.Document all interactions clearly in the CRM system.2. Problem SolvingDiagnose and troubleshoot basic technical issues.Escalate complex or unresolved issues to the appropriate department or tier.Follow up with customers to ensure complete resolution.3. Product KnowledgeMaintain up-to-date knowledge of company products, services, policies, and promotions.Provide accurate information and guidance based on customer needs.4. Shift-Specific ResponsibilitiesDay Shift:Handle higher volumes of incoming calls and real-time interactions.Collaborate closely with other departments such as Sales, Technical Support, and Billing during standard business hours.Participate in team meetings, trainings, and daily briefings.Night Shift:Provide continuous support during off-peak hours, ensuring global customer coverage.Monitor and respond to incoming tickets and after-hours inquiries.Handle emergencies or urgent escalations with minimal supervision.Perform quality checks and update knowledge base documentation as needed.Qualifications:High school diploma or equivalent; associates or bachelors degree preferred.Prior experience in a customer support role is a plus.Strong verbal and written communication skills.Ability to work independently and under pressure.Proficient in using customer service software, CRM tools, and ticketing systems.

We have have openings with Multinational BPOS & Reputed BanksCustomer Service, Email, Chat, Sales, Inbund & OutboundFreshers and Experienced can applySalary 15000 to 50000/-pm. + IncentivesLocation across mumbaiNeed fluent verbal english

Key Responsibilities:1. Manage end-to-end shipping processes, ensuring timely and efficient delivery of shipments.2. Coordinate with customers directly via calls, emails, or in-person interactions to address their shipment needs and provide exceptional service.3. Collaborate with internal stakeholders, including the invoice team, backend team, container depot, and transportation team, as per the specific requirements of each shipment.4. Ensure that all shipping documentation is accurate and up to date.5. Proactively identify and resolve any shipping-related issues or delays.6. Maintain a high standard of client and team building by fostering positive relationships with customers and internal colleagues.

To Solve the Customer Queries Over the Call.good Communication Skillfor International Process;5 Days Working, 2 Rotational Week Offfor Domestic Process; 6 Days Working, 1 Rotational Week Off

Need freshers/experienced with HSC/Graduates for various roles in BPO'sCandidates should have good communication skillsAble to make outbound or handle inbound calls depending on the role.Age Max : 35

in a voice-based or back-office outsourcing,employees either troubleshoot their customer's problems or sell services and products to potential customers mostly jobs are offsite and deal with customer care finance billing accounting and data processing

Lead generation ProcessRequirement 50 CandidateGood Comes In EnglishSalary 12k+15k In hand+ IncentiveConsider Fresher Candidate alsoShift Time -09;30am to 6:30pmQualification RequiredHSC Passed

Role and Responsibilities:Resolves customer query/complaints/problems by clarifying issues, researching and exploring answers and alternative solutions, escalating unresolved problemsShould be able to manage customer and vendor queries without being biased, adaptive and quick learner.Requirements:The candidate should have a Laptop / Desktop. Broadband connection.He or she should be comfortable with WFH setup.Good communication, convincing skills, Patience