Customer Service Representative Jobs For Higher Secondary Freshers

Jobsure Hr

We are seeking enthusiastic and dependable Customer Support Representatives to provide excellent service to our customers. The role involves handling customer inquiries, resolving issues, and maintaining customer satisfaction across various communication channels. This position is available for both day and night shifts to ensure 24/7 support coverage.

Key Responsibilities:

1. Customer Interaction & Issue Resolution

Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.

Handle and resolve product/service issues, complaints, or concerns with empathy and accuracy.

Document all interactions clearly in the CRM system.

2. Problem Solving

Diagnose and troubleshoot basic technical issues.

Escalate complex or unresolved issues to the appropriate department or tier.

Follow up with customers to ensure complete resolution.

3. Product Knowledge

Maintain up-to-date knowledge of company products, services, policies, and promotions.

Provide accurate information and guidance based on customer needs.

4. Shift-Specific Responsibilities

Day Shift:

Handle higher volumes of incoming calls and real-time interactions.

Collaborate closely with other departments such as Sales, Technical Support, and Billing during standard business hours.

Participate in team meetings, trainings, and daily briefings.

Night Shift:

Provide continuous support during off-peak hours, ensuring global customer coverage.

Monitor and respond to incoming tickets and after-hours inquiries.

Handle emergencies or urgent escalations with minimal supervision.

Perform quality checks and update knowledge base documentation as needed.

Qualifications:

High school diploma or equivalent; associates or bachelors degree preferred.

Prior experience in a customer support role is a plus.

Strong verbal and written communication skills.

Ability to work independently and under pressure.

Proficient in using customer service software, CRM tools, and ticketing systems.

• Experience

  0 - 6 Years

• No. of Openings

  30

• Education

  Higher Secondary

• Role

  Customer Care Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office