Desk Executive 12th Pass Jobs in Gurgaon

- Greet and welcome guests as soon as they arrive: As a front desk executive, you will be the first point of contact for visitors, so it is crucial to create a positive first impression by greeting them warmly and making them feel welcome.- Direct visitors to the appropriate person and office: You will be responsible for directing guests to the right person or department, ensuring seamless communication and efficient handling of queries or requests.- Answer, screen, and forward incoming phone calls: Managing phone calls is an essential part of the job, so you should be able to handle calls professionally, screen them appropriately, and redirect them as needed.- Maintain office security by following safety procedures and controlling access: You will be in charge of maintaining office security by following safety protocols, monitoring access, and ensuring the safety of the workplace environment.- Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing: Apart from front desk duties, you may also be required to handle various administrative tasks to support the smooth functioning of the office.Required Skills and Expectations:- Good communication skills: Clear and effective communication with visitors, colleagues, and over the phone is essential.- Professional demeanor: You should maintain a professional and courteous attitude at all times.- Basic computer skills: Familiarity with basic computer operations such as email, word processing, and spreadsheet software.- Organizational skills: Ability to multitask, prioritize tasks, and manage time efficiently.- Customer service orientation: A customer-centric approach to handling inquiries and providing assistance to visitors.

Roles:Acts as the first point of contact for visitors, clients, and callersRepresents the organization with a professional and friendly attitudeSupports daily front-office operationsEnsures smooth communication flow within the organizationResponsibilities:Greet visitors and guide them to the appropriate person or departmentAnswer incoming phone calls and direct them accuratelyHandle inquiries politely and provide correct informationManage appointment scheduling and meeting arrangementsMaintain visitor logs and issue visitor passes when requiredKeep the reception area clean, organized, and welcomingTake care for inventory and manage itMaintain basic records, files, and office documentsAssist with administrative tasks such as data entry and photocopyingCoordinate with security and other departments when neededKey Skills Required:Good communication and interpersonal skillsBasic computer knowledge (MS Word, Excel, email)Professional appearance and behaviorTime management and multitasking abilitiesCustomer service skills

The Front Desk role involves welcoming and assisting guests, managing check-in and check-out procedures, providing information, and maintaining a clean and organised front desk area. The Front Desk is also responsible for handling service calls and raising service requests. Key Responsibilities Areas: Front Desk 1. Check-in and Check-out: Greet guests, verify their reservation details, and process check-ins. Collect payments, issue room keys, and provide relevant information to guests. Ensure a smooth and efficient check-out process. 2. Service Calls and Bookings: Handle incoming calls and inquiries from guests and potential customers. Assist guests in making reservations and provide information about room availability and hotel services. Manage booking closures, confirmations, and modifications. 3. Guest Information: Provide accurate information about Service Apartment facilities, amenities, and local attractions. Assist guests in arranging transportation, tours, and other services. Maintain up-to-date knowledge of local events and attractions. 4. Front Desk Organisation: Maintain a clean and organized front desk area. Ensure all necessary supplies, forms, and documents are readily available. Manage guest mail, messages, and deliveries. 5. Service Requests: Receive and log service requests from guests. Coordinate with the appropriate departments to fulfil guest requests. Follow up with guests to ensure satisfaction and timely resolution. Key Performance Indicators (KPIs): Front Desk 1. Guest Satisfaction: Ratings and feedback from guest satisfaction surveys. Positive online reviews and ratings. 2. Check-in and Check-out Efficiency: Average check-in and check-out time. Guest wait time at the front desk. 3. Service Call Management: Average response and resolution time for service calls. Guest satisfaction ratings for problem resolution. 4. Booking Management: Accuracy of booking information Timeliness and accuracy of booking closures Walk-in Bookings upselling Upselling Rooms and Services Escalation Handling Pre - requisites Bachelor pass or appeared Intermediate/Fluent in English Age 18 to 26 years

Receptionist with good personality and good communication skill

1. Develop strategic policies and programs for corporate travel2.Handle and oversee all travel arrangements (air, lodgings etc.) and operations3.Manage relationships with travel agencies and vendors4.Negotiate contracts or rates with travel service providers.5.Provide advice on travel documents, insurance, import/export regulations etc.6.Process T&E reports and handle reimbursements7.Ensure compliance in all aspects of travel procedures.8.Drive continuous improvement of travel programs.