Openings For Front Desk Executive || Freshers & Experienced

The Front Desk role involves welcoming and assisting guests, managing check-in and check-out procedures, providing information, and maintaining a clean and organised front desk area. The Front Desk is also responsible for handling service calls and raising service requests.

Key Responsibilities Areas: Front Desk

1. Check-in and Check-out:

€¢ Greet guests, verify their reservation details, and process check-ins.

€¢ Collect payments, issue room keys, and provide relevant information to guests.

€¢ Ensure a smooth and efficient check-out process.

2. Service Calls and Bookings:

€¢ Handle incoming calls and inquiries from guests and potential customers.

€¢ Assist guests in making reservations and provide information about room availability and hotel services. Manage booking closures, confirmations, and modifications.

3. Guest Information:

€¢ Provide accurate information about Service Apartment facilities, amenities, and local attractions.

€¢ Assist guests in arranging transportation, tours, and other services.

€¢ Maintain up-to-date knowledge of local events and attractions.

4. Front Desk Organisation:

€¢ Maintain a clean and organized front desk area.

€¢ Ensure all necessary supplies, forms, and documents are readily available.

€¢ Manage guest mail, messages, and deliveries.

5. Service Requests:

€¢ Receive and log service requests from guests.

€¢ Coordinate with the appropriate departments to fulfil guest requests.

€¢ Follow up with guests to ensure satisfaction and timely resolution.

Key Performance Indicators (KPIs): Front Desk

1. Guest Satisfaction:

€¢ Ratings and feedback from guest satisfaction surveys.

€¢ Positive online reviews and ratings.

2. Check-in and Check-out Efficiency:

€¢ Average check-in and check-out time.

€¢ Guest wait time at the front desk.

3. Service Call Management:

€¢ Average response and resolution time for service calls.

€¢ Guest satisfaction ratings for problem resolution.

4. Booking Management:

€¢ Accuracy of booking information

€¢ Timeliness and accuracy of booking closures

€¢ Walk-in Bookings upselling

€¢ Upselling Rooms and Services

€¢ Escalation Handling

Pre - requisites

Bachelor pass or appeared

Intermediate/Fluent in English

Age 18 to 26 years

• Experience

  0 - 2 Years

• No. of Openings

  5

• Education

  12th Pass

• Role

  Front Desk Executive

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  SP 424, Sector 39 Rd, near The, Medicity, Sector 39, Gurugram, Haryana 122003