Openings For Front Desk Executive || Freshers & Experienced

The Front Desk role involves welcoming and assisting guests, managing check-in and check-out procedures, providing information, and maintaining a clean and organised front desk area. The Front Desk is also responsible for handling service calls and raising service requests. Key Responsibilities Areas: Front Desk 1. Check-in and Check-out: €¢ Greet guests, verify their reservation details, and process check-ins. €¢ Collect payments, issue room keys, and provide relevant information to guests. €¢ Ensure a smooth and efficient check-out process. 2. Service Calls and Bookings: €¢ Handle incoming calls and inquiries from guests and potential customers. €¢ Assist guests in making reservations and provide information about room availability and hotel services. Manage booking closures, confirmations, and modifications. 3. Guest Information: €¢ Provide accurate information about Service Apartment facilities, amenities, and local attractions. €¢ Assist guests in arranging transportation, tours, and other services. €¢ Maintain up-to-date knowledge of local events and attractions. 4. Front Desk Organisation: €¢ Maintain a clean and organized front desk area. €¢ Ensure all necessary supplies, forms, and documents are readily available. €¢ Manage guest , messages, and deliveries. 5. Service Requests: €¢ Receive and log service requests from guests. €¢ Coordinate with the appropriate departments to fulfil guest requests. €¢ Follow up with guests to ensure satisfaction and timely resolution. Key Performance Indicators (KPIs): Front Desk 1. Guest Satisfaction: €¢ Ratings and feedback from guest satisfaction surveys. €¢ Positive online reviews and ratings. 2. Check-in and Check-out Efficiency: €¢ Average check-in and check-out time. €¢ Guest wait time at the front desk. 3. Service Call Management: €¢ Average response and resolution time for service calls. €¢ Guest satisfaction ratings for problem resolution. 4. Booking Management: €¢ Accuracy of booking information €¢ Timeliness and accuracy of booking closures €¢ Walk-in Bookings upselling €¢ Upselling Rooms and Services €¢ Escalation Handling Pre - requisites Bachelor pass or appeared Intermediate/Fluent in English Age 18 to 26 years

• Experience

  0 - 2 Years

• No. of Openings

  5

• Education

  12th Pass

• Role

  Front Desk Executive

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  SP 424, Sector 39 Rd, near The, Medicity, Sector 39, Gurugram, Haryana 122003