Openings For Front Desk Executive || Freshers & Experienced

Westay

the front desk role involves welcoming and assisting guests, managing check-in and check-out procedures, providing information, and maintaining a clean and organised front desk area. the front desk is also responsible for handling service calls and raising service requests.

key responsibilities areas: front desk

1. check-in and check-out:

greet guests, verify their reservation details, and process check-ins.

collect payments, issue room keys, and provide relevant information to guests.

ensure a smooth and efficient check-out process.

2. service calls and bookings:

handle incoming calls and inquiries from guests and potential customers.

assist guests in making reservations and provide information about room availability and hotel services. manage booking closures, confirmations, and modifications.

3. guest information:

provide accurate information about service apartment facilities, amenities, and local attractions.

assist guests in arranging transportation, tours, and other services.

maintain up-to-date knowledge of local events and attractions.

4. front desk organisation:

maintain a clean and organized front desk area.

ensure all necessary supplies, forms, and documents are readily available.

manage guest mail, messages, and deliveries.

5. service requests:

receive and log service requests from guests.

coordinate with the appropriate departments to fulfil guest requests.

follow up with guests to ensure satisfaction and timely resolution.

key performance indicators (kpis): front desk

1. guest satisfaction:

ratings and feedback from guest satisfaction surveys.

positive online reviews and ratings.

2. check-in and check-out efficiency:

average check-in and check-out time.

guest wait time at the front desk.

3. service call management:

average response and resolution time for service calls.

guest satisfaction ratings for problem resolution.

4. booking management:

accuracy of booking information

timeliness and accuracy of booking closures

walk-in bookings upselling

upselling rooms and services

escalation handling

pre - requisites

bachelor pass or appeared

intermediate/fluent in english

age 18 to 26 years

• Experience

  0 - 2 Years

• No. of Openings

  5

• Education

  12th Pass, B.B.A, B.Com, Bachelor of Hotel Management

• Role

  Front Desk Executive

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  SP 424, Sector 39 Rd, near The, Medicity, Sector 39, Gurugram, Haryana 122003