Desk Executive 12th Pass Fresher Jobs in Gurgaon

Roles:Acts as the first point of contact for visitors, clients, and callersRepresents the organization with a professional and friendly attitudeSupports daily front-office operationsEnsures smooth communication flow within the organizationResponsibilities:Greet visitors and guide them to the appropriate person or departmentAnswer incoming phone calls and direct them accuratelyHandle inquiries politely and provide correct informationManage appointment scheduling and meeting arrangementsMaintain visitor logs and issue visitor passes when requiredKeep the reception area clean, organized, and welcomingTake care for inventory and manage itMaintain basic records, files, and office documentsAssist with administrative tasks such as data entry and photocopyingCoordinate with security and other departments when neededKey Skills Required:Good communication and interpersonal skillsBasic computer knowledge (MS Word, Excel, email)Professional appearance and behaviorTime management and multitasking abilitiesCustomer service skills

The Front Desk role involves welcoming and assisting guests, managing check-in and check-out procedures, providing information, and maintaining a clean and organised front desk area. The Front Desk is also responsible for handling service calls and raising service requests. Key Responsibilities Areas: Front Desk 1. Check-in and Check-out: Greet guests, verify their reservation details, and process check-ins. Collect payments, issue room keys, and provide relevant information to guests. Ensure a smooth and efficient check-out process. 2. Service Calls and Bookings: Handle incoming calls and inquiries from guests and potential customers. Assist guests in making reservations and provide information about room availability and hotel services. Manage booking closures, confirmations, and modifications. 3. Guest Information: Provide accurate information about Service Apartment facilities, amenities, and local attractions. Assist guests in arranging transportation, tours, and other services. Maintain up-to-date knowledge of local events and attractions. 4. Front Desk Organisation: Maintain a clean and organized front desk area. Ensure all necessary supplies, forms, and documents are readily available. Manage guest mail, messages, and deliveries. 5. Service Requests: Receive and log service requests from guests. Coordinate with the appropriate departments to fulfil guest requests. Follow up with guests to ensure satisfaction and timely resolution. Key Performance Indicators (KPIs): Front Desk 1. Guest Satisfaction: Ratings and feedback from guest satisfaction surveys. Positive online reviews and ratings. 2. Check-in and Check-out Efficiency: Average check-in and check-out time. Guest wait time at the front desk. 3. Service Call Management: Average response and resolution time for service calls. Guest satisfaction ratings for problem resolution. 4. Booking Management: Accuracy of booking information Timeliness and accuracy of booking closures Walk-in Bookings upselling Upselling Rooms and Services Escalation Handling Pre - requisites Bachelor pass or appeared Intermediate/Fluent in English Age 18 to 26 years