Customer Representative Job Vacancies in Secunderabad

we are looking as Customer Service Representative with one of Client in BPOKey Responsibilities: Handle inbound/outbound customer calls professionally Resolve customer queries and complaints effectively Maintain accurate records of customer interactions Follow communication scripts, guidelines, and policies Achieve daily/weekly call targets and service levelsRequirements: Good communication and interpersonal skills Basic computer knowledge Willingness to work in rotational shifts Freshers and experienced candidates welcomeInterested Candidate can share resume to padma.hr@ravinsol.com

Customer Support RepresentativeCompany Overview:We pride ourselves on delivering exceptional customer service to ensure our customers have a seamless experience with our products/services. As we continue to grow, we are seeking a dedicated and motivated Customer Support Representative to join our team.Position Overview:We are looking for a Customer Support Representative to assist our customers with inquiries, concerns, and technical issues. The ideal candidate will be passionate about helping others, possess excellent communication skills, and have a strong attention to detail.Responsibilities:Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.Provide accurate information about our products/services, pricing, and policies.Assist customers with troubleshooting technical issues and escalate complex problems to the appropriate department.Process orders, returns, and exchanges efficiently and accurately.Maintain a high level of customer satisfaction by resolving issues promptly and effectively.Keep detailed records of customer interactions, transactions, comments, and complaints.Collaborate with other team members to improve customer support processes and procedures.Stay up-to-date on product knowledge, industry trends, and company policies.Requirements:Previous experience in customer service or a related field preferred.Excellent communication skills, both written and verbal.Strong problem-solving abilities and attention to detail.Ability to multitask and prioritize in a fast-paced environment.Proficiency in computer skills and familiarity with CRM software.Positive attitude and a passion for helping others.Flexibility to work evenings, weekends, and holidays as needed.High school diploma or equivalent required; additional education or certification in customer service is a plus.

we have a requirement for telecallers Required communication skills in English and Telugu languageswork from office completely

This job only for Hyderabad People ,Because for 1st time you most come to our Head office ( AT Dilsukhnagar), for 1hr Training .PART / FULL TIME JOB. Part-time hours: 2- 4 per weekApplication Deadline:30/01/2022Job Types: Full-time, Part-time, FresherSalary: 4,500.00 - 5,000.00 per week

Huge Openings for International chat process Only for Experienced candidates in BPO from chat process background only- Good in chat and Excellent communication in English is required - Shift - 24/7Note : Only for malesInterview Time: 10 AM - 3 PM Salary: Up to 24,000/month ( Hike will be provided after 6 months)Location : Techno Task Global Solutions Pvt Ltd, 3rd floor, Trends Metro building, South Indian bank building, Madhapur. Hyderabad. Contact: Lakshman (HR) - 7279925555 (What's app)Interviews can be taken virtually Note : Looking for Immediate joiners

Handling customer complaints. Dealing with unhappy customers and handling complaints is an almost inescapable duty of many customer service employees.

VOICE PROCESS

Eligibility criteria Excellent communication in EnglishShould have minimum Graduation or +2Minimum 1-year experience in BPO Manage large amounts of incoming phone calls.Strong call handling skills and active listening.Customer orientation and ability to adapt/respond to different types of characters.Ability to multitask, prioritize, and manage time effectively.

We're Hiring: Customer Support Representative (Afternoon Shift) Location: [Hyderabad (Hybrid)] Shift: 1:00 PM 10:00 PM (Cabs Provided) Experience Level: 25 Years Preferred (Entry-Level Welcome)Are you passionate about delivering exceptional end-to-end support in a global SaaS environment? We're looking for dynamic, tech-savvy professionals who can handle complex workflows, resolve issues efficiently, and thrive in high-priority escalation scenarios. What We're Looking For: Strong communication skills No compromise Background in Engineering / BTech / Computer Science Experience in end-to-end support (licensing, application, access issues, etc.) Familiarity with incident/change/problem management (ITIL framework) Experience supporting SAAS platforms (Salesforce, AWS, etc.) Experience with ticketing tools like ServiceNow (ITSM/HR/ITAM preferred) Prior exposure to international voice support (US/UK markets) Ability to create/update Knowledge Base Articles Comfortable handling high-level escalations and agitated users Note: We're NOT considering candidates from pure technical support/helpdesk support roles. Day-to-Day Responsibilities: Triage & troubleshoot issues via phone/ServiceNow Escalate to internal/external teams when needed Guide customers through resolutions and document solutions Contribute to UAT and internal process improvements Help improve self-service content by identifying documentation gaps Preferred Backgrounds: Candidates from companies like Salesforce, AWS, Deloitte with SaaS troubleshooting experience have an edge! Bonus if you know: How cloud computing differs from SaaS How to manage escalations tactfully Workflow troubleshooting from start to resolution Training will be provided.If you're ready to elevate your support career with a product-driven global team we want to hear from you! Apply now or DM me for more details!#CustomerSupport #SaaSSupport #ITIL #ServiceNow #IncidentManagement #SupportJobs #TechCareers #NowHiring #EscalationManagement #VoiceSupport #AfternoonShift

What you get to do in this role- Perform initial triage of customer cases with documented solutions and/or workarounds, answering support queries via phone or ServiceNow CRM in a timely efficient manner. You will be escalating to internal or external support resources and Subject Matter Experts when necessary. You will be supporting users in the use of the ServiceNow platform by providing necessary advice and/or walk-through. Identify self-service documentation gaps and create Knowledge Base Articles to help the customer. You will provide support for ServiceNow customers by managing multiple cases daily. You will assist peers with their cases. You will participate in User Acceptance Testing (UAT).Skills:To be successful in this role, we need someone who has- Any IT or Engineering graduates from a recognized university. Technical background and an ability to learn and absorb technology quickly. Great written and verbal communication skills Prior experience working in a helpdesk environment over phone, using technical skills to resolve end user issues on a first call resolution basis. The ability to communicate effectively with people at all levels. The ability to have difficult conversations with customers. The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem. Basic understanding of ITIL Skills and business processes. 3 - 5 years working within an IT environment The ability to work as part of a team and on their own initiative.Note:You should be willing to work on a rotational basis for weekend shifts, holidays, and/or on-call as needed.Desired requirements A good understanding of the ServiceNow platform is an advantage Experience with using and troubleshooting SaaS applications.Note: The shift timings will be from 1 PM to 10 PM IST