Freshers & Experience || Full Time || Airline Customer Service Representative

job summary

an airline customer service representative is responsible for delivering excellent customer service to passengers throughout their airport journey. the role involves assisting passengers with check-in, boarding, ticketing, baggage issues, and resolving travel-related concerns while ensuring compliance with airline and aviation regulations.

key responsibilities

passenger services

greet passengers and assist with check-in, boarding pass issuance, and seat assignments.

verify travel documents such as passports, visas, and tickets.

provide accurate information regarding flight schedules, gate numbers, baggage policies, and airport services.

assist passengers with special needs, including elderly travelers, passengers with disabilities, unaccompanied minors, and families with children.

ticketing and reservations

handle ticket bookings, cancellations, reissues, upgrades, and refunds as per airline policies.

rebook passengers during flight delays, cancellations, or missed connections.

manage standby lists and seat availability.

boarding and gate operations

coordinate boarding procedures and ensure on-time departures.

make boarding and flight announcements at the gate.

ensure passengers comply with boarding and security requirements.

liaise with cabin crew and ground operations to ensure smooth boarding and deplaning.

baggage services

assist passengers with lost, delayed, or damaged baggage claims.

coordinate with baggage handling teams to trace and resolve baggage issues.

explain baggage allowance policies and excess baggage charges.

customer issue resolution

handle customer complaints professionally and provide appropriate solutions.

de-escalate difficult situations and maintain a calm, courteous demeanor.

ensure high levels of customer satisfaction while adhering to airline policies.

safety and compliance

follow airport security procedures and aviation regulations.

ensure compliance with safety, immigration, and customs requirements.

report any irregularities, safety concerns, or security issues promptly.

administrative duties

maintain accurate passenger records and reports.

use airline reservation and check-in systems efficiently.

coordinate with airport authorities, security staff, and other airline departments.

skills and qualifications

educational requirements

high school diploma or equivalent (degree or diploma in aviation, travel, or hospitality is an advantage).

experience

previous experience in customer service, hospitality, travel, or airline operations preferred.

freshers may apply for entry-level positions.

key skills

excellent verbal and written communication skills.

strong customer service and interpersonal skills.

ability to work under pressure and handle challenging situations.

problem-solving and decision-making abilities.

attention to detail and organizational skills.

computer literacy and familiarity with reservation systems (training provided).

other requirements

willingness to work shifts, weekends, and public holidays.

professional appearance and adherence to uniform standards.

ability to stand for long periods and perform multitasking duties.

ability to clear background checks and airport security clearance.

multilingual skills are an added advantage.

work environment

fast-paced airport environment with high passenger interaction.

exposure to irregular schedules and peak travel times.

team-oriented workplace requiring coordination across departments.

• Experience

  0 - 6 Years

• No. of Openings

  72

• Education

  10th Pass

• Role

  Customer Care Representative

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Hyderabad