Customer Support Representative

Varite

we're hiring: customer support representative (afternoon shift) 🚨

📍 location: [hyderabad (hybrid)]

🕐 shift: 1:00 pm – 10:00 pm (cabs provided)

🎓 experience level: 2–5 years preferred (entry-level welcome)

are you passionate about delivering exceptional end-to-end support in a global saas environment? we're looking for dynamic, tech-savvy professionals who can handle complex workflows, resolve issues efficiently, and thrive in high-priority escalation scenarios.

🔍 what we're looking for:

✅ strong communication skills – no compromise

✅ background in engineering / btech / computer science

✅ experience in end-to-end support (licensing, application, access issues, etc.)

✅ familiarity with incident/change/problem management (itil framework)

✅ experience supporting saas platforms (salesforce, aws, etc.)

✅ experience with ticketing tools like servicenow (itsm/hr/itam preferred)

✅ prior exposure to international voice support (us/uk markets)

✅ ability to create/update knowledge base articles

✅ comfortable handling high-level escalations and agitated users

🛑 note: we're not considering candidates from pure technical support/helpdesk support roles.

💼 day-to-day responsibilities:

🔹 triage & troubleshoot issues via phone/servicenow

🔹 escalate to internal/external teams when needed

🔹 guide customers through resolutions and document solutions

🔹 contribute to uat and internal process improvements

🔹 help improve self-service content by identifying documentation gaps

✨ preferred backgrounds: candidates from companies like salesforce, aws, deloitte with saas troubleshooting experience have an edge!

🧠 bonus if you know:

• how cloud computing differs from saas

• how to manage escalations tactfully

• workflow troubleshooting from start to resolution

📚 training will be provided.

if you're ready to elevate your support career with a product-driven global team — we want to hear from you!

📩 apply now or dm me for more details!

#customersupport #saassupport #itil #servicenow #incidentmanagement #supportjobs #techcareers #nowhiring #escalationmanagement #voicesupport #afternoonshift

• Experience

  3 - 5 Years

• No. of Openings

  30

• Education

  B.C.A, B.E, B.Tech, M.C.A, M.Ed, M.Sc, M.Tech

• Role

  Customer Care Representative

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office