Customer Support Representative

We're Hiring: Customer Support Representative (Afternoon Shift) 🚨📍 Location: [Hyderabad (Hybrid)]🕐 Shift: 1:00 PM – 10:00 PM (Cabs Provided)🎓 Experience Level: 2–5 Years Preferred (Entry-Level Welcome)Are you passionate about delivering exceptional end-to-end support in a global SaaS environment? We're looking for dynamic, tech-savvy professionals who can handle complex workflows, resolve issues efficiently, and thrive in high-priority escalation scenarios.🔍 What We're Looking For:✅ Strong communication skills – No compromise✅ Background in Engineering / BTech / Computer Science✅ Experience in end-to-end support (licensing, application, access issues, etc.)✅ Familiarity with incident/change/problem management (ITIL framework)✅ Experience supporting SAAS platforms (Salesforce, AWS, etc.)✅ Experience with ticketing tools like ServiceNow (ITSM/HR/ITAM preferred)✅ Prior exposure to international voice support (US/UK markets)✅ Ability to create/update Knowledge Base Articles✅ Comfortable handling high-level escalations and agitated users🛑 Note: We're NOT considering candidates from pure technical support/helpdesk support roles.💼 Day-to-Day Responsibilities:🔹 Triage & troubleshoot issues via phone/ServiceNow🔹 Escalate to internal/external teams when needed🔹 Guide customers through resolutions and document solutions🔹 Contribute to UAT and internal process improvements🔹 Help improve self-service content by identifying documentation gaps✨ Preferred Backgrounds: Candidates from companies like Salesforce, AWS, Deloitte with SaaS troubleshooting experience have an edge!🧠 Bonus if you know:• How cloud computing differs from SaaS• How to manage escalations tactfully• Workflow troubleshooting from start to resolution📚 Training will be provided.If you're ready to elevate your support career with a product-driven global team — we want to hear from you!📩 Apply now or DM me for more details!#CustomerSupport #SaaSSupport #ITIL #ServiceNow #IncidentManagement #SupportJobs #TechCareers #NowHiring #EscalationManagement #VoiceSupport #AfternoonShift

• Experience

  3 - 5 Years

• No. of Openings

  30

• Education

  Post Graduate (M.C.A, M.Ed, M.Sc, M.Tech)

• Role

  Customer Care Representative

• Industry Type

  Banking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office