Customer Support Representative

Varite

We're Hiring: Customer Support Representative (Afternoon Shift) 🚨

📍 Location: [Hyderabad (Hybrid)]

🕐 Shift: 1:00 PM – 10:00 PM (Cabs Provided)

🎓 Experience Level: 2–5 Years Preferred (Entry-Level Welcome)

Are you passionate about delivering exceptional end-to-end support in a global SaaS environment? We're looking for dynamic, tech-savvy professionals who can handle complex workflows, resolve issues efficiently, and thrive in high-priority escalation scenarios.

🔍 What We're Looking For:

✅ Strong communication skills – No compromise

✅ Background in Engineering / BTech / Computer Science

✅ Experience in end-to-end support (licensing, application, access issues, etc.)

✅ Familiarity with incident/change/problem management (ITIL framework)

✅ Experience supporting SAAS platforms (Salesforce, AWS, etc.)

✅ Experience with ticketing tools like ServiceNow (ITSM/HR/ITAM preferred)

✅ Prior exposure to international voice support (US/UK markets)

✅ Ability to create/update Knowledge Base Articles

✅ Comfortable handling high-level escalations and agitated users

🛑 Note: We're NOT considering candidates from pure technical support/helpdesk support roles.

💼 Day-to-Day Responsibilities:

🔹 Triage & troubleshoot issues via phone/ServiceNow

🔹 Escalate to internal/external teams when needed

🔹 Guide customers through resolutions and document solutions

🔹 Contribute to UAT and internal process improvements

🔹 Help improve self-service content by identifying documentation gaps

✨ Preferred Backgrounds: Candidates from companies like Salesforce, AWS, Deloitte with SaaS troubleshooting experience have an edge!

🧠 Bonus if you know:

• How cloud computing differs from SaaS

• How to manage escalations tactfully

• Workflow troubleshooting from start to resolution

📚 Training will be provided.

If you're ready to elevate your support career with a product-driven global team — we want to hear from you!

📩 Apply now or DM me for more details!

#CustomerSupport #SaaSSupport #ITIL #ServiceNow #IncidentManagement #SupportJobs #TechCareers #NowHiring #EscalationManagement #VoiceSupport #AfternoonShift

• Experience

  3 - 5 Years

• No. of Openings

  30

• Education

  B.C.A, B.E, B.Tech, M.C.A, M.Ed, M.Sc, M.Tech

• Role

  Customer Care Representative

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office