Job descriptionCustomer Service Representative (Inbound International Voice Process Rotational Shift)Job DescriptionResponsibilities:Answer incoming calls from customers to take orders, answer inquiries and questions, Handle complaints, troubleshoot problems and provide information.Answer calls and respond to emails.Provide customers with product and service information.Process orders.Identify and escalate priority issues.Document all call information according to standard operating procedures.Proficient in relevant computer applications.5 working days with 2 rotational week offMinimum 06 months - 1 year of experience requiredRequirements:Excellent communication and presentation skills.Strong phone contact handling skills and active listening.Ability to multitask, prioritize, and manage time effectively.Proven customer support experience or experience as a Client Service Representative.Track record of over-achieving quota.Familiarity with CRM systems and practices.Customer orientation and ability to adapt/respond to different types of characters.Job Types: Full-time, Regular / PermanentSalary: 20,000.00 - 35,000.00 per monthBenefits:Commuter assistanceFood providedPaid sick timePaid time offSchedule:Rotational shiftUK shiftSupplemental pay types:Overtime payPerformance bonusShift allowanceEducation:Higher Secondary(12th Pass) (Required)Experience:total work: 1 year (Preferred)Customer service: 1 year (Preferred)Language:English (Required)Bengali (Required)Shift availability:Night Shift (Preferred)*Send you CV to*