Customer Representative Job Vacancies in Palakkad

Key Responsibilities & Duties Call Management: Manage large volumes of incoming customer calls promptly, professionally, and courteously. Query Resolution: Listen actively to understand customer issues, diagnose problems, and provide accurate, efficient solutions. Product Knowledge: Stay fully updated on company products, services, billing policies, and processing systems to address customer questions confidently. Data Logging: Record detailed, accurate summaries of customer interactions, complaints, and actions taken in the CRM database. Escalation Handling: Identify complex or high-priority issues and escalate them to the appropriate department or supervisor according to established protocols. Quality Assurance: Meet or exceed team key performance indicators (KPIs) including Average Handle Time (AHT), First Call Resolution (FCR), and Quality Assurance (QA) scores. Customer Retention: De-escalate tense situations with upset or frustrated customers through empathy, patience, and effective conflict resolution

Clarity App is hiring for the role of Customer Support Representative!Responsibilities of the Candidate:Conduct sessions with users via phone calls and chat, offering emotional support.Engage with users empathetically and professionally, ensuring they feel heard and supported.Requirements:A graduate in any discipline.Strong communication skills, with a preference for individuals with an extroverted personality who can easily connect with others.Benefits:Remote Work: The flexibility to work from the comfort of your home.Flexible Hours: Choose working hours that suit your schedule.Meaningful Impact: Play a role in making a difference by offering essential emotional support to those in needSteps to follow:1. Download the Clarity App from the Play Store:https://play.google.com/store/apps/details?id=com.weheal.weheal2. Create your profile in the app.3. Verify yourself in the app and start earning.Once you're all set, our team will provide the necessary training materials.Note- Clarity app is only available on Google Play Store.

We are looking for a dynamic and customer-oriented Customer Support Executive. The ideal candidate will be responsible for providing exceptional customer support, handling inquiries, and ensuring a high level of customer satisfaction.Key Responsibilities:Provide timely and effective customer support through various communication channels (email, phone, chat).Respond to customer inquiries, concerns, and issues promptly and professionally.Resolve customer complaints and problems by determining the best solutions.Maintain accurate records of customer interactions and follow-ups.Guide new clients through the onboarding process, ensuring they feel comfortable and informed about our offeringsReview and verify customer profiles to ensure the accuracy and legitimacy of the information provided.Collaborate with internal teams to ensure seamless customer onboarding experience.Identify customer needs and provide information on company products or services.Ensure customer satisfaction by following up to ensure that issues are fully resolved.Continuously improve support processes based on customer feedback.

Clarity App is hiring for the role of Customer Support Representative!Responsibilities of the Candidate:Conduct sessions with users via phone calls and chat, offering emotional support.Engage with users empathetically and professionally, ensuring they feel heard and supported.Requirements:A graduate in any discipline.Strong communication skills, with a preference for individuals with an extroverted personality who can easily connect with others.Benefits:Remote Work: The flexibility to work from the comfort of your home.Flexible Hours: Choose working hours that suit your schedule.Meaningful Impact: Play a role in making a difference by offering essential emotional support to those in needSteps to follow:1. Download the Clarity App from the Play Store:https://play.google.com/store/apps/details?id=com.weheal.weheal2. Create your profile in the app.3. Verify yourself in the app and start earning.Once you're all set, our team will provide the necessary training materials.Note- Clarity app is only available on Google Play Store.

Handle Customer's Inbound and Outbound Calls. Solving Queries, Telling Them About Products / Offers / Services.*ONLY EXPERIENCED** Immediate Joining Preferred*Perks and Benefits:* No Contracts and Bonds.What do we offer:* Amazing Work Culture.* 6 Days Working.* 1 Roster Off.* Good Opportunity for Career Progression.*Transportation will not be provided*Shift: Day Shift.You can share the resumes with the same number on WhatsApp, In case you are not able to connect on call.Job Type: Full-time, PermanentSalary: 12000- 25000 (Based on Experience).Job Types: Full-time, PermanentSpeak with the employer

Functional Area : E- CommerceProcess : Voice (Inbound / Outbound) & Non Voice (Chat)Type : DomesticLanguages : English , Hindi & Tamil are mandatoryRole : Associate / Senior AssociateNo. of Vacancies : 150Employment : Full time , PermanentQualification : Any GraduateExperience : 1 to 2 Yrs. ( freshers can also apply)Shift : Day / NightWork Mode : Office (WFH not available)Location : CoimbatoreRequirements & Skills: Candidates should have basic computing skills with good typing speed. Good in English , Hindi , & Regional language Candidates should have basic / good / excellent communication skills. Experience in delivering client focused solutions and in creating long lasting relationship with Customers. Previous experience in a customer support role will be an added value. Inform customers about companys products/services and offers. Manage inbound and outbound customer calls in a timely manner.