Hiring Fresher - Customer Service Representative - Palakkad

Key Responsibilities & Duties

• Call Management: Manage large volumes of incoming customer calls promptly, professionally, and courteously.

• Query Resolution: Listen actively to understand customer issues, diagnose problems, and provide accurate, efficient solutions.

• Product Knowledge: Stay fully updated on company products, services, billing policies, and processing systems to address customer questions confidently.

• Data Logging: Record detailed, accurate summaries of customer interactions, complaints, and actions taken in the CRM database.

• Escalation Handling: Identify complex or high-priority issues and escalate them to the appropriate department or supervisor according to established protocols.

• Quality Assurance: Meet or exceed team key performance indicators (KPIs) including Average Handle Time (AHT), First Call Resolution (FCR), and Quality Assurance (QA) scores.

• Customer Retention: De-escalate tense situations with upset or frustrated customers through empathy, patience, and effective conflict resolution

• Experience

  0 - 2 Years

• No. of Openings

  20

• Education

  10th Pass

• Role

  Customer Support Representative

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Age Limit

  18 - 35 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, PF, ESI

• Walk-in interview location

  https://maps.google.com/maps?vet=10CAAQoqAOahcKEwjY3vKn6cyXAxUAAAAAHQAAAAAQBQ..i&rlz=1C1OZZY_enIN1234IN1235&udm&fvr=1&pvq=Cg0vZy8xMXd0enhsa3hrIhcKEWhyaCBuZXh0IHNlcnZpY2VzEAIYAw&lqi=ChFocmggbmV4dCBzZXJ2aWNlc0iRj6Xu57uAgAhaHxAAEAEQAhgAGAEYAiIRaHJoIG5le

• Walk-in Date

  23/10/2026 - 30/11/2026

• Walk-in Time

  10:00 AM - 03:00 PM