Looking For Contact Center Executive (Female)

Job Summary

We are looking for a dynamic and enthusiastic Contact Center Executive with excellent English communication skills to join our team. The ideal candidate should be confident in speaking with customers, generating leads, promoting products and services, addressing customer queries, and maintaining long-term customer relationships while achieving sales targets.

Key Responsibilities

Make outbound calls to prospective and existing customers.

Handle inbound customer inquiries in a professional and courteous manner.

Explain company products and services clearly and effectively.

Generate, qualify, and convert leads into sales opportunities.

Build and maintain strong customer relationships through regular follow-ups.

Understand customer requirements and recommend suitable solutions.

Handle customer objections professionally and close sales effectively.

Maintain accurate records of customer interactions in the CRM system.

Meet daily, weekly, and monthly calling and sales targets.

Coordinate with internal departments to ensure prompt customer support.

Follow company policies and maintain high standards of customer service.

Stay updated on product knowledge, pricing, and promotional offers.

Required Skills

Excellent verbal and written communication skills in English.

Strong interpersonal and relationship-building abilities.

Confident telephone etiquette and customer-handling skills.

Strong persuasion, negotiation, and objection-handling skills.

Ability to work under pressure and achieve sales targets.

Good listening and problem-solving abilities.

Basic knowledge of CRM software and MS Office.

Positive attitude, self-motivated, and quick learner.

Ability to multitask and manage time efficiently.

Qualifications

Graduate in any discipline (preferred).

Minimum 1-3 years of experience in Telecalling, Telesales, Customer Support, or a similar role.

Freshers with excellent English communication skills may also apply.

Preferred Experience

Experience in Banking, Financial Services, Insurance (BFSI), Investments, Loans, Mutual Funds, Insurance, or other financial products will be an added advantage.

Experience in lead generation, customer retention, and sales conversion is preferred.

• Experience

  2 - 3 Years

• No. of Openings

  10

• Education

  Graduate

• Role

  Contact Center Executive

• Industry Type

  Financial Sector

• Gender

  Female

• Age Limit

  20 - 40 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Internet Allowance, 5 Working Days

• Face Interview Location

  Vashi, Sector 25, Akshar Business Park, Navi Mumbai