Customer Service Executive – Post Sales

Job Title: Customer Service Executive - Post Sales & Customer Support

Location: Pushpak Nagar, Navi Mumbai

Salary: ₹20,000 - ₹30,000 per month

Experience: 1-2 years

Industry: Real Estate

Employment Type: Full-time

Job Summary:

We are looking for a Customer Service Executive to handle post-sales customer support for our real estate projects. The candidate will be responsible for managing customer queries, cancellation requests, part-payment follow-ups, documentation, and coordination with internal teams to ensure a smooth customer experience.

Key Responsibilities:

Handle post-sales customer queries related to bookings, payments, cancellations, and documentation.

Coordinate with customers regarding part payments, outstanding amounts, and payment schedules.

Manage cancellation requests and coordinate with the concerned departments for further processing.

Follow up with customers for pending payments and required documents.

Maintain accurate records of customer interactions, payments, requests, and follow-ups.

Coordinate with the Sales, Accounts, CRM, and Legal teams for timely resolution of customer issues.

Provide regular updates to customers regarding their requests and payment status.

Handle customer calls professionally and resolve issues within defined timelines.

Maintain strong customer relationships and ensure a positive post-sales experience.

Prepare follow-up reports and update customer information in CRM/internal systems.

Requirements:

1-2 years of experience in customer service, CRM, telecalling, or post-sales support.

Experience in the real estate industry will be preferred.

Good communication skills in English and Hindi; Marathi will be an advantage.

Good follow-up and coordination skills.

Basic knowledge of MS Office and CRM systems.

Ability to handle customer queries professionally and patiently.

Candidates who are target-oriented and comfortable with regular customer follow-ups are preferred.

Salary: ₹20,000 - ₹30,000 per month, based on experience and skills.

Job Location: Pushpak Nagar, Navi Mumbai

Contact HR Prajakta

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  Graduate

• Role

  Customer Service Executive

• Industry Type

  Real Estate / Property

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  Belapur Navi Mumbai.