Customer Care Job Vacancies in Mohali

*We're Hiring International Chat & Voice Support in Mohali *Kickstart your career with an exciting International Process opportunity in Mohali/Chandigarh. We are looking for energetic candidates with strong communication skills for Chat and Voice Support roles. 5.5 Days Working Rotational & Night Shifts Salary Package: 27,000 to 35,000 *Eligibility*: Undergraduate Freshers Eligible Strong Communication Skills Required Immediate Joiners Preferred *Key Responsibilities*: Handle customer chats and calls professionally Provide accurate product and service information Ensure excellent customer experience *Interview Process*:Walk-in Interviews Available Share your resume with HR Tannu 9034835055 & Mention CSE Mohali

JD- Good English communication skills Client Interface. Team player. Willing to work in shifts. Customer handling.Handle customer queries through calls, emails, or chat.Resolve customer complaints and provide effective solutions.Maintain customer records and ensure customer satisfaction.

Job DescriptionWe are hiring Customer Support Executives for voice processes with a leading multinational company in Chandigarh and Mohali. We welcome applications from both fresh graduates and experienced professionals.Key ResponsibilitiesHandle inbound and outbound customer interactions via voice.Provide technical assistance and customer support.Identify customer concerns, troubleshoot issues, and recommend appropriate solutions.Respond to customer queries through calls, email, and chat.Maintain a high level of customer satisfaction by delivering quality service.Accurately document customer interactions and follow company processes.EligibilityGraduation is mandatory.Freshers and experienced candidates are welcome to apply.Strong English communication skills are required.Willingness to work in US shift/night shift schedules.Candidates who graduated up to 2025 should have all original semester DMCs.2026 graduates should have their final semester online result along with all original DMCs from previous semesters.Compensation & BenefitsAnnual CTC: 2.42 LPA - 3.24 LPA (based on skills and interview performance).Night Shift Allowance (as per company policy).Monthly Performance Bonus of up to 7,000.Monthly Incentive Opportunities.Cab facility for eligible employees.Cashless Medical Insurance Coverage of up to 1 Lakh.247 Medical Helpline.Paid Leave Benefits as per company policy.5-day work week with rotational weekly offs.

As a Customer Care Executive, you will be the first point of contact for our customers, addressing their inquiries and ensuring a positive experience. Your role is crucial in maintaining high levels of customer satisfaction.Key Responsibilities:- Respond to Customer Inquiries: Quickly and effectively answer questions through phone calls, emails, or chat to assist customers with their needs. - Handle Complaints: Address customer complaints with empathy and professionalism, working towards a satisfactory solution. - Provide Product Information: Share detailed information about our products and services to help customers make informed decisions. - Maintain Customer Records: Accurately document customer interactions and feedback in our database for future reference and quality improvement. - Collaborate with Team Members: Work together with colleagues to ensure efficient service delivery and to suggest improvements in processes. Required Skills and Expectations:A successful candidate will have strong verbal and written communication skills to express ideas clearly. Good problem-solving abilities are essential for resolving customer issues efficiently. You should be friendly and approachable with a genuine desire to help others. Proficiency in basic computer skills and comfort with various communication tools is necessary. Adaptability and a positive attitude will help you thrive in a fast-paced environment. Experience is not mandatory, so we welcome freshers who are eager to learn and grow in the customer service field.

We are looking for a motivated Customer Care Executive to join our team in SAS Nagar Mohali. This is a full-time position ideal for individuals with 0 to 1 year of experience. The role involves assisting customers and ensuring their satisfaction.nnKey Responsibilities:nn1. Customer Support: Provide timely and helpful responses to customer inquiries via phone, email, or live chat. Ensure that customers feel valued and heard.nn2. Issue Resolution: Assist customers in resolving their issues effectively. This may involve troubleshooting problems or working with other teams to find solutions.nn3. Product Knowledge: Maintain a strong understanding of our products and services to provide accurate information to customers. This knowledge will help in offering appropriate recommendations.nn4. Feedback Collection: Gather customer feedback regarding their experience and products. This information is crucial for improving services and customer satisfaction.nn5. Documentation: Maintain records of customer interactions and transactions. Accurate documentation is essential for tracking issues and ensuring follow-up.nnRequired Skills and Expectations:nnCandidates must have completed at least the 12th grade. Strong communication skills, both spoken and written, are essential for effective interaction with customers. A friendly and patient demeanor is important, along with the ability to work in a team. Basic computer skills are necessary to navigate customer support tools and maintain records. A willingness to learn and adapt in a fast-paced environment is also vital for success in this role.

As a Guest Service Assistant, you will play a vital role in ensuring a welcoming and pleasant experience for our guests.Your key responsibilities will include greeting and assisting guests with their check-ins and handling reservations. You will be responsible for addressing inquiries and providing essential information about services and available amenities. Additionally, you will handle guest complaints with professionalism, ensuring a positive experience for all visitors.The ideal candidate should possess strong communication and interpersonal skills to interact effectively with guests. A friendly attitude and the ability to maintain a professional demeanor in all situations are essential. Attention to detail and problem-solving skills will enable you to address guest concerns promptly. Your role will also require you to be comfortable working in a fast-paced environment.As a full-time position based in Mohali Sector 67, you will be required to work from the office. A minimum educational qualification of 12th pass is essential. This role is open exclusively to female candidates, and no prior experience is required, making it a great opportunity for those beginning their careers in hospitality. In summary, as a Guest Service Assistant, you will be key to creating memorable experiences for guests, ensuring that their needs are met with care and efficiency.

As a Tele Caller, you will be responsible for making outbound calls to potential customers, delivering information about our products and services, and engaging them in meaningful conversations. Your main goal will be to convince and assist customers while ensuring a friendly and professional interaction.Key responsibilities include:- Conducting outbound calls to generate leads and follow up on inquiries, maintaining a polite and confident demeanor.- Providing accurate information about products and services, addressing customer needs effectively.- Performing data entry and updating customer records using basic computer skills, ensuring all information is current and accurately documented.- Applying strong customer-handling abilities and convincing skills to achieve desired outcomes from calls.To qualify for this position, applicants should:- Have completed at least the 12th grade.- Possess 1 to 3 years of experience in a similar telecalling role.- Demonstrate excellent communication skills in Hindi, Punjabi, and basic English, as these language proficiencies are essential for engaging with customers.- Exhibit polite, confident, and professional telephone etiquette while communicating with clients.- Have basic computer knowledge and data entry skills to manage customer information effectively.This is a full-time position based in Mohali, India, with the expectation of work from the office. Applicants should be prepared for standard working hours and adhere to a professional work environment. Only female candidates will be considered for this role.

We are looking for a BPO Telecaller to join our team in Mohali. The ideal candidate will be a recent graduate, eager to start their career in a dynamic environment. This full-time position requires working from the office and offers an opportunity to develop communication skills.Key Responsibilities:- Making Calls: You will reach out to potential clients and conduct surveys or offer services according to given scripts.- Customer Interaction: Handle inbound and outbound calls, assist customers with their inquiries, and provide informative responses.- Record Keeping: Maintain accurate records of calls made, client interactions, and feedback to help improve future processes.- Team Collaboration: Work closely with team members to meet daily targets and share insights that can enhance operational efficiency.Required Skills and Expectations:Candidates should possess excellent verbal communication skills, enabling clear and confident interactions with customers. Strong listening skills are essential to understand customer needs effectively. A positive attitude and willingness to learn are crucial for success in this role. Basic computer proficiency is necessary to document calls and manage records. We prefer candidates who can work under pressure and demonstrate good time management to handle calls efficiently. Overall, a proactive approach and a commitment to delivering exceptional customer service will be key to thriving in this position.

Quotation & Technical SupportPrepare and submit accurate quotations for bearings, industrial products, and technical components based on customer requirements.Review customer RFQs, specifications, drawings, part numbers, quantities, and delivery requirements.Coordinate with sales, technical, purchase, warehouse, and SKF teams to obtain pricing, availability, lead time, and technical information.Provide technical support to customers by identifying suitable bearing/product alternatives and explaining product specifications.Process quotations and sales orders in SAP, ensuring accuracy of pricing, material codes, quantities, and customer details.Follow up on pending quotations and coordinate with customers for order confirmation.Check product availability and coordinate with the concerned teams for urgent and critical requirements.Handle technical queries related to bearing designations, dimensions, applications, substitutes, and product changes.

As a Customer Care Executive, you will play a crucial role in providing excellent service to our customers. Your main duties will include:- Responding to Customer Inquiries: Answer phone calls, emails, and chat messages from customers promptly and professionally, ensuring all queries are addressed effectively.- Resolving Issues: Handle customer complaints and concerns with care, aiming to find swift and satisfactory solutions to enhance customer satisfaction.- Updating Customer Information: Maintain accurate records of customer interactions and update any necessary information in the database to ensure smooth communication.- Processing Orders: Assist customers with placing orders, tracking shipments, and providing timely updates to ensure a seamless purchasing experience.- Providing Product Information: Offer detailed information about products and services to help customers make informed decisions, demonstrating strong product knowledge.- Reporting Feedback: Gather customer feedback and relay important insights to the management team, contributing to the improvement of services and offerings.To be successful in this role, you should have:- Strong Communication Skills: Ability to communicate clearly and effectively, both verbally and in writing, to ensure messages are understood.- Problem-Solving Skills: A proactive approach to identifying issues and finding solutions that meet customer needs.- Basic Computer Skills: Familiarity with computer systems and software tools used for customer interactions, enabling efficient data entry and management.- Customer Orientation: A genuine desire to help customers and provide a positive experience that fosters loyalty and trust. We welcome candidates with up to one year of experience and those who have completed their 12th grade education.

Hiring: Customer Service Executive - International ProcessLocation: MohaliExperience: 1-5 YearsSalary: 25,000 - 35,000 per month, based on experience, skills & competencyShift: Night Shift Candidates must be comfortable working in international/US shiftsJob OverviewWe are hiring Customer Service Executives to support an international client. The role involves handling customer queries, providing appropriate resolutions, and delivering a high-quality customer experience.Key ResponsibilitiesHandle customer queries through voice/customer service channels.Provide accurate information and effective solutions to customers.Maintain a professional and customer-focused approach.Resolve customer concerns within defined timelines.Follow process guidelines, quality standards and company policies.Maintain required productivity and customer satisfaction levels.Candidate Requirements1-5 years of experience in International Customer Service / International BPO.Excellent English communication skills.Strong customer-handling and problem-solving abilities.Comfortable working in night shifts.Candidates with experience handling international/US customers will be preferred.Salary & Benefits25,000 - 35,000 per month, depending on experience and competency.Opportunity to work with a leading international client.Growth-oriented work environment.TransportationFemale candidates: Drop facility available for night shifts as per company policy.Male candidates: No cab facility; candidates should arrange their own transportation.

We are looking for a Customer Care Executive to join our team in Mohali. In this role, you will be the first point of contact for our customers and will play a key role in ensuring their satisfaction.Key Responsibilities:- Respond to Customer Inquiries: You'll handle phone calls, emails, and chats from customers, addressing their questions and concerns promptly.- Provide Product Information: Educate customers about our products and services, guiding them to make informed choices.- Resolve Issues: Assist customers in troubleshooting problems, ensuring they receive effective solutions in a timely manner.- Maintain Customer Records: Update and manage customer information in the database, ensuring accuracy for future interactions.- Follow Up: Contact customers to follow up on their queries and confirm their satisfaction with the solutions provided.- Collaborate with Teams: Work closely with other departments to escalate issues that require additional support or resolution.Required Skills and Expectations:The ideal candidate should possess excellent communication skills, both verbal and written, to effectively assist customers. A good command of the English language is essential. You should have a friendly and professional demeanor, demonstrating empathy and patience with customers. Strong problem-solving skills are crucial for addressing and resolving customer issues efficiently. Basic computer skills are needed to manage databases and communicate through various platforms. The position is suitable for candidates with 0 to 6 years of experience. A minimum education level of 12th grade is required. Flexibility in working hours may be necessary based on business needs.

We are looking for a Customer Support Executive to join our team in Mohali on a work-from-home basis. This is an excellent opportunity for individuals with 0 to 1 year of experience, particularly those who have completed their B.A. or B.Com.Key Responsibilities:- Respond to Customer Inquiries: Assist customers by answering queries through various communication channels like chat, email, or phone. Ensure that every interaction provides accurate information and solutions.- Resolve Issues: Address and resolve customer complaints or concerns in a timely and effective manner, demonstrating empathy and professionalism.- Documentation: Keep detailed records of customer interactions, problems, and solutions. This helps to track issues and improve service quality.- Provide Product Information: Educate customers about our products and services, guiding them to make informed decisions and enhancing their overall experience.- Feedback Collection: Gather customer feedback regularly to help improve our services and products, sharing insights with the team for continuous improvement.Required Skills and Expectations:Candidates should possess excellent communication skills, both written and verbal, which are essential for effectively engaging with customers. Strong problem-solving abilities are necessary to provide prompt solutions to customer concerns. Attention to detail is important for documenting interactions accurately. A good team player is expected, showing collaboration and adaptability in a dynamic work environment. Basic computer skills and familiarity with customer support software will be beneficial. Finally, a positive attitude and the willingness to learn will help you thrive in this role.

We are looking for a motivated Sales Coordinator to support our sales team in Aerocity, Mohali. This entry-level role requires a graduate with a passion for sales and excellent organizational skills.Key Responsibilities:- Assist Sales Team: Provide administrative support by managing schedules, preparing sales reports, and coordinating meetings to ensure smooth operations.- Customer Interaction: Communicate with clients to answer inquiries, provide product information, and resolve any issues, ensuring a positive customer experience.- Sales Data Management: Maintain and update sales databases with accurate information, tracking leads and sales progress to aid in decision-making.- Collaboration: Work closely with marketing and other departments to prepare promotional materials and align strategies for sales initiatives.- Order Processing: Handle order entry and follow up on order status, ensuring timely delivery and customer satisfaction.Required Skills and Expectations:The ideal candidate should have strong communication skills and be able to work well in a team. Attention to detail is essential, as is the ability to prioritize tasks and meet deadlines. Proficiency in Microsoft Office applications is required, and familiarity with CRM software is an advantage. A proactive attitude and willingness to learn are important, as you will be supporting various sales activities while building your skills in a dynamic environment.

Job description:Company nameAerial Telecom Solutions Private LimitedJob titleCustomer Care ExecutiveJob role/ categoryCustomer Support - BPO / Voice / BlendedJob typeFull Time Day shiftWork typeWork from officeHR connect no 9882354123Job locationPhase-8, Industrial Area, Sector 73, Sahibzada Ajit Singh Nagar, Punjab 160071, IndiaJob Type: Full-timeBenefits:Health insuranceWork Location: In person

Restaurant manager for cashier and management Should be smart for cash counter with good communication skill

Exciting Opportunity at Teleperformance Mohali!!We're on the lookout for Customer Care Executives to join our dynamic International Voice/Chat Processes!We're Looking For:Exceptional communication and writing skillsWillingness to work in rotational shiftsOpen to both freshers and experienced candidatesSalary: 32kCab facility for girls Eligibility:Undergraduates and graduates can apply!Interview Timings: 11 AM - 5PMWalk-in Interviews at:Teleperformance, Gate 1, Plot A40, Sector 75, Phase 8B, Mohali, PunjabDon't miss this chance to be part of a team that values growth,diversity, and collaboration. Ready to take the next step? Share CV at 6230029562

We are looking for a dedicated Customer Care Associate to join our team in Mohali. In this role, you will be the first point of contact for our customers, helping them with their inquiries and ensuring a positive experience.Key Responsibilities:- Handle Customer Inquiries: Respond to customer questions through phone calls, emails, or chats promptly and courteously to provide assistance and resolve issues.- Provide Product Information: Educate customers about our products and services, ensuring they have all the necessary information to make informed decisions.- Resolve Complaints: Address customer concerns by identifying the problem and finding a suitable solution to enhance customer satisfaction.- Maintain Records: Keep accurate records of customer interactions and feedback to help improve our services and identify trends.- Collaborate with Teams: Work with other departments to ensure seamless service delivery and to escalate issues that require further attention.Required Skills and Expectations:- Communication Skills: You should be able to communicate clearly and effectively with customers, both verbally and in writing.- Problem-Solving Ability: Strong analytical skills are needed to assess customer issues and find appropriate solutions quickly.- Team Player: Willingness to work collaboratively with colleagues to achieve common goals and improve service quality.- Adaptability: Ability to handle different customer personalities and adjust your approach as needed.- Basic Computer Skills: Familiarity with computer systems, including office software and customer relationship management (CRM) tools will be beneficial.We welcome candidates with 0 to 6 years of experience and who have completed at least their 12th grade. If you are passionate about helping others and have a customer-friendly attitude, we look forward to hearing from you.

We are urgent hiring for BPO Company Profile :- Customer Support ExecutiveQualification :- GraduationExperience ;- Fresher & Experience both can apply Salary:- Depend on the Interviewrequired Skills :- Good Communication Skills and Basic Knowledge of ComputerMorning and Night Shift both are availableLocation :- Chandigarh and Mohali

Good Communication Skill in English and Hindiage Limit 18 to 30good Typing Speedshift Rotational j0b Location Mohali

Good Communication Skills are required Qualification - 12th & aboveSalary( 10K TO 20KROTATIONAL SHIFT

good communication skill in English and Hindisale experience and bpo experience candidate prefergood incentive