Female - Customer Support Executive - Full Time

We are seeking a dedicated Customer Support Executive to join our team in Baner. The ideal candidate will manage customer inquiries, resolve issues, and provide exceptional service to our clients.

**Key Responsibilities:**

- **Respond to Customer Inquiries:** Interact with customers via phone, email, or chat to answer their questions and provide information about products or services.

- **Resolve Customer Issues:** Listen actively to customer concerns and work to address and resolve any issues efficiently to enhance customer satisfaction.

- **Maintain Customer Records:** Update and manage customer accounts in the database, ensuring that all interactions are recorded accurately for future reference.

- **Provide Feedback to Management:** Share insights and feedback from customer interactions with the management team to help improve products and services.

- **Collaborate with Team Members:** Work closely with other departments to ensure a seamless customer experience and support when needed.

**Required Skills and Expectations:**

- The candidate should hold a , , or a relevant professional degree and have 1-2 years of experience in customer support or a related field.

- Strong communication skills are essential, as the role involves direct interaction with customers.

- The ability to work under pressure and manage multiple tasks while maintaining attention to detail is crucial.

- A positive attitude and a willingness to learn are vital for success in this role. Candidates should be team players and able to collaborate effectively.

- Preference will be given to female candidates for this role, and it requires working from the office full-time.

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  Graduate (B.B.A, B.Tech/B.E, Professional Degree)

• Role

  Customer Support Executive

• Industry Type

  Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Office no106, Kohinoor B Zone, Baner, Pune