Customer Care Consultant 12th Pass Jobs in Navi Mumbai

As a Restaurant Consultant, your responsibilities will include providing expert advice and guidance to restaurant owners and managers to improve their operations and profitability. You will be required to analyze their current processes, menu offerings, customer service, and financial performance to identify areas for improvement.Key skills for this role include a strong background in Hotel Restaurant and Quick Service Restaurant (QSR) management, as well as a deep understanding of restaurant service and customer care. You should have excellent communication skills to effectively communicate your recommendations to clients.

Handle customer queries, recommend products, maintain customer recordsGood Communications in English and Hindi requiredQualification: Undergraduate and Any GraduateIf interested email your CV's on ncarnate03@gmail.com

Essential Duties and Responsibilities: Resolve customer tickets over m-desk/ ERP, calls and social media. Quick turnaround time to answer customer queries and update tickets Identify and assess customers needs to achieve customer satisfaction Follow communication procedures and guidelines Go the extra mile to engage customers and keep them happy Collect feedback and collaborate with departments to bring in impactful solutions Maintains customer records by tracking and updating information. Research, identify, and resolve customer complaints using relevant software Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Upsell products and services Complete call logs and reports Other duties as assigned

Hiring for Customer Service profileRequired excellent communication skills.HSC + 1 year of experience into BPO.Graduate freshers can apply.Day shift.1 off.Salary upto 22k.Age upto 29 yrs.Location is Vashi.Note:Apply if comfortable in mentioned salary range.Apply if having BPO experience.ThanksKabir Shaikh