Customer Relationship Manager Job Vacancies in Kolkata

We are looking for a Back Office Officer to support our operations at our office in Sector 2, Salt Lake City, Kolkata. The ideal candidate is organized, detail-oriented, and eager to learn. No experience is necessary, making this a great opportunity for recent school graduates.Key Responsibilities:1. **Data Entry**: Accurately input and maintain important company information in databases to ensure all records are correct and up-to-date.2. **Documentation**: Organize and file physical and digital documents, making sure that all paperwork is easy to access and stored properly.3. **Support Team Operations**: Collaborate with different departments by providing administrative support, which includes preparing reports and handling inquiries.4. **Communication**: Assist in responding to phone calls and emails professionally, helping to direct inquiries to the appropriate team members.Required Skills and Expectations:Candidates should have a minimum of a 12th-grade education and possess basic computer skills, including proficiency in word processing and spreadsheet applications. Good communication skills are essential, as the role involves interacting with team members and clients. Attention to detail and strong organizational skills will help ensure efficient operations. A positive attitude and a willingness to learn will make candidates stand out in this entry-level position.

As an Airport Guest Relationship Executive, you will play a vital role in ensuring a positive experience for travelers at the airport. Your primary responsibility will be to assist guests, answer their queries, and help them navigate the airport environment smoothly.**Key Responsibilities:**- **Guest Assistance:** Provide support to guests by answering questions, guiding them to various airport facilities, and ensuring their needs are met.- **Check-In Support:** Assist guests during the check-in process, helping them with procedures and ensuring a hassle-free experience.- **Handling Complaints:** Address any concerns or complaints from guests promptly and professionally, ensuring they feel heard and valued.- **Information Dissemination:** Share important information about flight schedules, boarding gates, and any other relevant updates to keep guests informed.- **Feedback Collection:** Gather feedback from guests about their experiences at the airport, which will help improve services.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal communication is essential to interact effectively with guests and provide clear information.- **Customer Service Orientation:** A genuine desire to help others and maintain a friendly attitude throughout the interaction with guests is necessary.- **Problem-Solving Abilities:** Ability to think quickly and offer solutions to any challenges faced by guests during their journey.- **Team Player:** Willingness to work collaboratively with fellow staff members to ensure efficient airport operations.- **Basic Computer Knowledge:** Familiarity with basic computer systems and software to assist in various tasks is required. This position is suitable for individuals who are enthusiastic and passionate about providing excellent customer service in a dynamic environment.

We are looking for a dedicated Relationship Manager in Kolkata, India, to build and maintain strong relationships with clients. The ideal candidate will have 1 to 2 years of experience and a graduate degree.Key Responsibilities:1. Client Engagement: Establish and maintain connections with clients to understand their needs and ensure satisfaction, fostering long-term loyalty.2. Problem Solving: Address client concerns and resolve issues promptly, acting as the main point of contact for inquiries and support.3. Product Knowledge: Stay informed about our products and services to provide accurate information and offer tailored solutions to clients.4. Reporting: Prepare regular reports on client interactions and feedback, helping to improve service and identify growth opportunities.5. Collaboration: Work closely with other departments, such as sales and marketing, to ensure alignment in client servicing and to enhance the overall client experience.Required Skills and Expectations:The ideal candidate should possess excellent communication and interpersonal skills to interact effectively with clients and colleagues. Strong problem-solving abilities are essential for addressing client issues. A basic understanding of client relationship management principles is needed, along with the ability to use customer relationship management (CRM) software. We expect a proactive attitude and the capability to work both independently and as part of a team, ensuring that client needs are met consistently and efficiently. The ability to manage multiple tasks while maintaining attention to detail is crucial in this role.

We are looking for a dedicated Customer Service Officer to join our team in Kolkata. This full-time position is perfect for freshers who have completed their 12th grade and are eager to start their career in customer service.**Key Responsibilities:**- **Answer Customer Inquiries:** Handle phone calls and responses to emails from customers, providing accurate information and support.- **Resolve Complaints:** Address customer complaints promptly and effectively, ensuring a positive experience while finding solutions to their issues.- **Maintain Customer Records:** Keep accurate records of customer interactions and transactions to ensure efficient service and follow-up.- **Provide Product Information:** Offer detailed information about products and services to help customers make informed purchasing decisions.- **Collaborate with Teams:** Work closely with other departments to ensure customer feedback and issues are communicated effectively for continuous improvement.**Required Skills and Expectations:**- Strong communication skills are essential to clearly convey information to customers and understand their needs.- A positive attitude is important; being friendly and approachable helps create a welcoming environment for customers.- Basic computer skills are necessary to manage customer data and perform other administrative tasks.- The ability to work in a team is crucial, as the role involves collaboration with colleagues to deliver excellent service.- Freshers should be willing to learn and adapt to the companys processes and customer service protocols.

We are looking for enthusiastic and motivated female candidates for the role of Customer Care Executive in Kolkata. This is a full-time, work-from-home opportunity for freshers who have completed their 12th grade.**Key Responsibilities:**- **Respond to Customer Inquiries:** You will answer calls and messages from customers, helping them with their questions and concerns to ensure a positive experience.- **Provide Product Information:** You will share knowledge about our products and services, helping customers make informed decisions based on their needs.- **Resolve Issues:** You will assist in resolving customer complaints or issues efficiently and professionally, ensuring customer satisfaction.- **Document Customer Interactions:** You will keep accurate records of customer interactions and feedback, helping the team improve service processes.- **Follow Up With Customers:** You will proactively reach out to customers to gather feedback and ensure they are satisfied with the service provided.**Required Skills and Expectations:**Candidates should have strong communication skills, both verbal and written, as you will interact with customers regularly. A friendly and patient attitude is essential to handle various customer situations positively. You should be tech-savvy, with a good understanding of computer systems and software. Time management and the ability to work independently are crucial, as this role requires a strong commitment to meet customer needs from home. A basic understanding of customer service principles will be advantageous.

We are looking for a dedicated Customer Care Executive to join our team. This is a full-time position that will allow you to work from home, making it ideal for freshers who have completed their 12th grade education. Female candidates are encouraged to apply.**Key Responsibilities:**- Responding to Customer Inquiries: You will handle incoming calls, chats, and emails from customers, answering their questions and providing information about our products and services.- Resolving Customer Issues: You will assist customers in resolving complaints or problems related to their orders, ensuring a positive experience for each customer.- Maintaining Customer Records: You will keep accurate and detailed records of customer interactions, noting any issues or feedback to help improve our services.- Providing Product Knowledge: You will stay informed about our products and services so you can give customers the most accurate information and support.- Collaborating with Team Members: You will work with other team members to share information and solve complex issues to enhance customer satisfaction.**Required Skills and Expectations:**Candidates should have excellent communication skills in English, both spoken and written. A pleasant and friendly demeanor is essential for interacting with customers. You should be patient and able to work under pressure, as well as demonstrate problem-solving abilities. Basic computer skills and familiarity with customer service software are also important. Being a team player and being adaptable to changing situations will help you succeed in this role.

Requirement - Field sales Salary - Based on job role. Good incentives. Reward given on finishing the targetTraining provided. Full time and part time job are available. Work from home opportunity is also provided for part time job Time - 12 to 3 pm Contact number or Whatsapp CV - 8910117032

We are seeking a dynamic and customer-focused Relationship Manager to manage client relationships, provide personalized matchmaking services, and achieve assigned business targets. The ideal candidate will be responsible for ensuring high customer satisfaction, driving membership upgrades, maintaining regular client engagement, and supporting clients throughout their matrimony journey.Key ResponsibilitiesClient Relationship ManagementBuild and maintain strong relationships with assigned clients.Understand client preferences, expectations, and partner requirements.Provide personalized matchmaking assistance and recommendations.Conduct regular follow-ups with clients regarding profile activity and match responses.Ensure a high level of customer satisfaction through timely and professional service.Address client concerns, objections, and escalations effectively.Service DeliveryGuide clients on profile enhancement and effective usage of matrimony services.Coordinate introductions and facilitate communication between prospective matches.Monitor client engagement and proactively suggest suitable profiles.Maintain accurate records of client interactions in the CRM system.Ensure service commitments and quality standards are consistently met.Sales & Revenue GenerationAchieve monthly, quarterly, and annual revenue targets.Drive membership renewals, upgrades, and premium service sales.Identify cross-selling and upselling opportunities.Convert leads and inquiries into paid memberships.Maintain target achievement while ensuring a positive customer experience.Performance & ReportingTrack daily activities, conversions, and client interactions.Prepare and submit performance reports to management.Maintain data accuracy and compliance with company policies.Contribute to team goals and participate in performance review meetings.Key Performance Indicators (KPIs)Revenue target achievement.Membership renewal and upgrade conversion rate.Customer satisfaction score.Client retention rate.Number of successful profile engagements/interactions.Follow-up and service quality adherence.Required QualificationsBachelor's degree in Business Administration, Marketing, Communications, or related field.

We are looking for a Back Office Assistant to support our team in the New Market Area. This is a full-time position suitable for candidates with 0 to 3 years of experience. A minimum education level of 10th pass is required.**Key Responsibilities:**- **Data Entry:** Accurately input and update data in our systems, ensuring information is current and accessible.- **Documentation:** Assist in organizing and maintaining files and documentation, helping to keep our records in order and easy to retrieve.- **Communication:** Handle communication with other departments and clients, supporting team members and improving workflow.- **Inventory Management:** Help track office supplies and manage stock levels, ensuring that necessary materials are available when needed.- **Routine Administrative Tasks:** Perform various office tasks such as photocopying, filing, and scanning documents to support daily operations.**Required Skills and Expectations:**Candidates should be detail-oriented and possess good organizational skills. Basic computer skills, including knowledge of Microsoft Office, are essential. Strong communication abilities, both verbal and written, will help in interacting effectively with team members and clients. We expect candidates to work well under pressure and be able to manage time efficiently. A willingness to learn and adapt to new tasks is important, as is the ability to work independently as well as part of a team.

In this role as an Office Assistant in Kolkata, you will play a vital part in ensuring our daily office operations run smoothly. **Key Responsibilities:**- **Administrative Support:** Assist in managing daily administrative tasks like filing, scanning documents, and maintaining office supplies to keep the office organized and efficient.- **Communication Handling:** Respond to phone calls and emails, and direct inquiries to the appropriate team members, ensuring clear and timely communication within the office.- **Scheduling:** Help in scheduling meetings and appointments, coordinating calendars, and organizing meeting spaces to maximize productivity.- **Data Entry:** Accurately input and maintain data in company databases and spreadsheets, ensuring that all information is current and correctly recorded.- **Visitor Assistance:** Welcome and assist guests and clients by providing them with necessary information and directing them to the right personnel.**Required Skills and Expectations:**- **Communication Skills:** You should be able to communicate clearly and effectively, both in writing and verbally, to engage with colleagues and clients.- **Organizational Skills:** Strong organizational abilities are essential to manage multiple tasks and maintain an orderly work environment.- **Attention to Detail:** You must show a keen attention to detail to ensure accurate data entry and document management.- **Basic Computer Skills:** A good understanding of Microsoft Office and other office software is required for efficient task execution.- **Team Player:** You should be able to work collaboratively with others and be open to help wherever necessary to ensure team success. This is an excellent opportunity for someone at the beginning of their career or looking for practical office experience.

As a Relationship Manager, you will be the main point of contact for our clients, ensuring their needs are met and fostering strong, long-lasting relationships. Your role will be crucial in enhancing customer satisfaction and driving business growth.**Key Responsibilities:**- **Client Communication:** Engage with clients regularly to understand their needs and provide support, ensuring open lines of communication to maintain strong relationships.- **Account Management:** Oversee a portfolio of clients, ensuring all aspects of their accounts are managed effectively and efficiently to enhance customer satisfaction.- **Problem Resolution:** Address any client concerns or issues promptly, providing solutions that meet their expectations and ensure a positive experience.- **Reporting:** Prepare regular reports on account activity and performance trends to inform management and identify areas for improvement.- **Collaboration:** Work closely with other teams (sales, marketing, and operations) to provide clients with seamless service and to achieve overall business objectives.**Required Skills and Expectations:**To excel in this role, you should have 1 to 3 years of experience in relationship management or a similar field. Strong communication skills are essential, as you will be interacting with clients daily. You should be adept at problem-solving and possess a customer-centric mindset to enhance client relationships. Familiarity with account management software and a solid understanding of business practices will help you thrive. The ability to work well in a team and adapt to a dynamic work environment is also crucial for success in this role.

We are seeking a dedicated Back Office Assistant to support our operations in Kolkata. The ideal candidate will have 2 to 5 years of experience and a graduate degree, providing essential administrative and operational support.Key Responsibilities:- **Data Management**: Organize and maintain important documents and records, ensuring accurate data entry and retrieval for smooth business operations.- **Communication**: Serve as a point of contact for internal teams. Respond to inquiries and relay information promptly and clearly.- **Report Generation**: Assist in creating and compiling regular reports, ensuring timely completion and accuracy to help in decision-making processes.- **Inventory Management**: Monitor stock levels and assist in placing orders for supplies, helping to maintain operational efficiency.- **Administrative Support**: Perform general office duties such as filing, scheduling meetings, and managing correspondence to ensure the office runs smoothly.Required Skills and Expectations:Candidates should have strong organizational skills and attention to detail. Proficiency in Microsoft Office applications, particularly Excel and Word, is essential. Good communication skills, both written and verbal, are important for interacting with colleagues. A proactive attitude and the ability to work independently as well as part of a team are expected. Candidates should be reliable, flexible, and capable of managing multiple tasks efficiently in a fast-paced environment.

We are looking for a motivated Sales Officer to join our team in Kolkata. This full-time position requires a passionate individual with 1 to 7 years of experience in sales. As a Sales Officer, you will play a vital role in driving our sales efforts and contributing to our business growth.Key Responsibilities:1. **Customer Engagement**: Interact with customers to understand their needs and provide solutions that meet their requirements, ensuring a positive experience.2. **Sales Strategy Implementation**: Execute sales strategies to achieve individual and team targets, helping to expand our market presence and drive revenue.3. **Product Knowledge**: Maintain a deep understanding of our products and services to effectively communicate their value to potential customers.4. **Lead Generation**: Identify and generate new business leads through various channels, including networking, referrals, and market research.5. **Reporting and Analytics**: Keep accurate records of sales activities, client feedback, and sales performance, contributing to regular reports for management review.Required Skills and Expectations:Candidates should have strong communication and interpersonal skills to build rapport with customers. A proactive approach to problem-solving and the ability to work collaboratively in a team are essential. Basic computer skills for documentation and reporting are also necessary. A commitment to meeting sales targets and a positive attitude towards learning and development are expected. A 12th-grade education is the minimum requirement for this role.

We are looking for an enthusiastic Airport Guest Relationship Executive to join our team in Kolkata. This entry-level position is perfect for individuals who enjoy interacting with people and ensuring guests have a pleasant experience at the airport.The key responsibilities include:- **Guest Assistance**: Provide exceptional support to guests by addressing inquiries, offering information about services, and guiding them through airport facilities.- **Check-In Support**: Assist guests during check-in processes to ensure a smooth and efficient experience.- **Issue Resolution**: Actively listen to guest concerns and work to resolve any issues related to their travel experience promptly and professionally.- **Information Dissemination**: Keep guests informed about flight schedules, boarding procedures, and airport amenities to enhance their travel experience.- **Feedback Collection**: Gather feedback from guests to understand their needs better and assist in improving service delivery.To succeed in this role, candidates should possess strong communication skills, a friendly demeanor, and the ability to work well in a fast-paced environment. Attention to detail is crucial, as well as the ability to stay calm under pressure. Being a team player with a positive attitude will be essential for collaborating effectively with colleagues. Previous experience is not required, making this an excellent opportunity for those eager to start their career in the hospitality industry. Applicants must have completed at least the 10th grade.

Job SummaryWe are looking for an experienced and dynamic Sales Manager to drive business growth for Fire Alarm and PA/VA (Public Address & Voice Alarm) systems across the Eastern Region. The candidate will be responsible for developing new business opportunities, managing key accounts, and achieving sales targets in verticals such as commercial buildings, industrial projects, infrastructure, healthcare, hospitality, and government sectors.Key ResponsibilitiesDevelop and execute sales strategies for Fire Alarm and PA/VA solutions in the Eastern Region.Identify and generate new business opportunities through consultants, system integrators, contractors, and end users.Manage existing client relationships and ensure customer satisfaction.Prepare techno-commercial proposals, presentations, and project quotations.Coordinate with OEMs, design, and technical teams for project specifications and approvals.Achieve monthly and annual sales targets.Track market trends, competitor activities, and upcoming projects.Conduct product presentations and training sessions for channel partners and customers.Support project execution teams for smooth handover and customer coordination.Desired Candidate ProfileBachelor

We are hiringGolden opportunity for seriously candidatesAge - 18 to 30Qualification - HS Location - kolkata Male and female both can applyFreshers can apply Salary - 12.5k to 18.7kTime - 10am to 7pmSend your CV for interview details

We are hiring for field sales executive position . Fresher can apply. Experience can also be welcomed. Candidates must carry an updated CV, Aadhar card, Pan Card , Class 12 result, Graduation certificate, cancel cheque

We are looking for an Airlines Executive to join our team in Kolkata. This is a full-time position suitable for candidates with 0 to 1 year of experience. The ideal candidate should have completed at least the 10th grade.**Key Responsibilities:**- **Customer Service:** Engage with passengers to provide assistance with flight information, ticket booking, and resolving issues, ensuring a pleasant travel experience.- **Ticketing and Reservations:** Handle the booking and issuance of tickets, updating travel itineraries, and processing cancellations or refunds as needed.- **Flight Coordination:** Assist in coordinating flight schedules, check-in processes, and boarding procedures to ensure smooth airport operations.- **Documentation:** Maintain accurate records of bookings, passenger details, and other relevant information for reporting and operational purposes.- **Communication:** Communicate important flight updates and other announcements to passengers, ensuring they have all necessary information regarding their journey.**Required Skills and Expectations:**Candidates should possess strong communication skills, both verbal and written, to interact effectively with passengers and team members. A customer-focused attitude is essential, as is the ability to work in a fast-paced environment. Basic computer skills are necessary for handling reservations and updating flight data. Attention to detail is critical when processing tickets and maintaining records. Flexibility in work hours may be required to accommodate flight schedules, including weekends and holidays. Enthusiasm for the aviation industry will be an added advantage.

As an Airport Guest Relationship Executive, you will play a vital role in creating memorable experiences for travelers at Kolkata Airport. You will assist guests with their needs and ensure smooth operations to enhance their journey.Key Responsibilities:- **Guest Assistance**: Greet and assist passengers, addressing their queries and concerns with a friendly demeanor.- **Information Provider**: Offer timely information regarding flight schedules, boarding gates, and airport facilities to ensure that guests feel informed and comfortable.- **Problem Resolution**: Actively listen to guest complaints or issues and work towards effective solutions while maintaining a positive attitude.- **Coordination with Staff**: Collaborate with various airport staff and departments to ensure seamless guest experiences, including transportation, security, and baggage handling.- **Feedback Collection**: Gather feedback from passengers to improve services and pass valuable insights to management.Required Skills and Expectations:Candidates should have effective communication skills in both English and the local language, along with a friendly and approachable personality. A strong sense of customer service is crucial, as is the ability to remain calm under pressure. Candidates should be punctual, reliable, and able to work in a fast-paced environment. A high school diploma (10th pass) is required, and previous experience is not mandatory but will be considered an advantage. Enthusiasm and a willingness to learn are essential for success in this role.

We are looking for a dedicated Customer Service Manager to join our team in Kolkata. In this role, you will be responsible for overseeing customer service operations and ensuring customer satisfaction through effective communication and problem-solving.Key Responsibilities:- **Supervise Customer Service Team**: Lead and manage a team of customer service representatives to ensure they deliver high-quality support to customers.- **Handle Customer Inquiries**: Address customer questions and complaints promptly, providing clear solutions to enhance their experience.- **Monitor Service Quality**: Assess team performance and service quality, implementing improvements where necessary to meet company standards.- **Train Team Members**: Conduct training sessions for new hires and ongoing training for existing staff to improve their skills and knowledge.- **Gather Customer Feedback**: Collect and analyze feedback from customers to identify areas for improvement in service delivery.Required Skills and Expectations:- **Communication Skills**: You must have strong verbal and written communication abilities, enabling you to interact effectively with customers and your team.- **Problem-Solving Skills**: Being able to quickly identify issues and come up with suitable solutions is crucial in this role.- **Team Leadership**: A positive attitude towards leading and motivating a team will help foster a supportive work environment.- **Customer-Centric Mindset**: You should be dedicated to providing excellent service and ensuring customer satisfaction at all times.- **Basic Computer Proficiency**: Familiarity with basic computer applications is necessary for managing customer records and communications.

We have vacant of 19 Airport Guest Relationship Executive Jobs in Kolkata, Kolkata South, Kolkata, Behala, Kolkata, Barasat Kolkata, Nadia, Uttar Dinajpur, Dakshin Dinajpur, Darjeeling, Howrah, Hooghly, for Freshers Educational Qualification : 12th Pass, 10th Pass, I.T.I., Bachelor of Hotel Management, B.Tech, Other Bachelor Degree Skill Customer Relationship, Airline Operations, Airport Operation, Customer Service, Customer Support, Ground Staff Activities, Guest Handling, Passenger Handling, Ground Operation, Airline Customer Service, Ground Management, Good Communication Skills etc.