Support Manager Job Vacancies in Hyderabad

Job Title: Technical Support Team Lead / Technical Manager (VOIP Services)Location: Hyderabad, IndiaShift: US Shifts (Night Shift)Workweek: 5 days per week (Weekends Off)Job Overview:We are looking for an experienced Technical Support Team Lead or Technical Manager to manage our VOIP services support team. The ideal candidate will have a strong technical background in VOIP technologies, excellent leadership skills, and the ability to handle complex technical issues while ensuring excellent customer satisfaction. This role involves overseeing a team of engineers, providing escalated support for VOIP-related issues, and ensuring high-quality service delivery to clients, especially in the US market.Key Responsibilities: Lead, mentor, and manage a team of technical support engineers specializing in VOIP solutions. Provide technical guidance and escalate complex technical issues to the appropriate teams when necessary. Oversee and ensure the team delivers high-quality support for VOIP products and services, ensuring timely resolution of issues and customer satisfaction. Manage the ticketing system, track ongoing issues, and ensure that SLAs are met consistently. Perform root cause analysis for recurring technical issues and work with product teams to implement solutions. Collaborate with engineering teams to provide feedback and improve the product or service offerings based on customer experiences and support cases. Develop, maintain, and update troubleshooting guides, knowledge base, and standard operating procedures (SOPs) for the support team. Manage customer escalations and provide high-level technical support for complex VOIP-related queries. Provide reporting on team performance, including incident resolution, customer feedback, and process improvements. Implement training programs for the support team to ensure they stay updated with the latest VOIP technologies and trends. Participate in hiring, onboarding, and performance evaluations for team members. Work in US Shift hours, collaborating with US-based teams and clients.Skills & Qualifications: Experience: Minimum of 5-7 years of experience in technical support, with at least 2-3 years in a leadership role in the VOIP/Telecommunications industry. Technical Skills:o Strong knowledge of VOIP technologies (SIP, RTP, PSTN, PBX, IP Telephony).o Experience with VOIP platforms like Asterisk, FreePBX, Cisco, Avaya, or similar technologies.o Familiarity with networking concepts such as IP addressing, DNS, DHCP, VPNs, and firewalls.o Proficient in troubleshooting issues related to VOIP call quality, connectivity, and infrastructure.o Understanding of telecom protocols and systems (SIP, H.323, QoS, and QoE).o Hands-on experience with server and network management, including Linux/Unix-based systems.o Familiarity with ticketing and CRM systems (Zendesk, Freshdesk, JIRA, etc.). Soft Skills:o Excellent communication skills, both verbal and written.o Strong problem-solving abilities and analytical thinking.o Ability to manage high-pressure situations and prioritize tasks effectively.o Proven leadership skills with the ability to motivate and manage a team.o Customer-focused mindset with a dedication to delivering exceptional service. Education:o Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field. Advanced certifications or a Masters degree is a plus.Preferred Qualifications: Experience working in a US Shift or a 24/7 support environment. Knowledge of cloud-based VOIP solutions (e.g., AWS, Azure, Google Cloud). Experience with VOIP billing systems and integrations. Certifications like CCNA, CompTIA Network+, or ITIL Foundation would be an advantage.akhil@vitelglobal.com, 9573584606

We're seeking a highly organized and detail-oriented Business Support Officer to provide administrative support to our warehouse operations. The successful candidate will be responsible for ensuring the smooth day-to-day operation of the warehouse, providing exceptional customer service, and performing various administrative tasks.Key Responsibilities1. Administrative Support: Provide administrative support to the warehouse team, including answering phone calls, responding to emails, and resolving customer inquiries.2. Data Entry and Record-Keeping: Accurately enter data into our warehouse management system, maintain accurate records, and perform data analysis as required.3. Inventory Management: Assist with inventory management, including tracking inventory levels, monitoring stock movements, and reporting discrepancies.4. Customer Service: Provide exceptional customer service, responding to customer inquiries, resolving issues, and ensuring customer satisfaction.5. Reporting and Analytics: Prepare and distribute reports, including inventory reports, shipping reports, and other operational reports.6. Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and productivity.7. Compliance and Safety: Ensure compliance with company policies, procedures, and safety protocols.

Votiko Solutions: Your Pathway to a Rewarding Career Adventure!Explore a realm of possibilities with Votiko Connects, where we welcome driven individuals to become Call Center Executives in our expanding international BPO.Position: Call Center ExecutivesCompany: Votiko ConnectsType: International BPO (Crafting Success from Anywhere)Start Your Success Journey:1. Ignite your telemarketing expertise: lead generation, appointment scheduling, surveys, and verification.2. Master the art of inbound and outbound communication, crafting personalized experiences for B2B and B2C clients. 3. Build strong customer relationships through calls, emails, and live chat interactions.4. Exceed performance benchmarks, demonstrating your skills in a self-directed environment.Your Success Qualifications:1. Brighten your career with at least 3 years of experience in the vibrant international call center sector. 2. Communicate fluently in English, complemented by outstanding communication abilities.3. Age is merely a number seize opportunities for those under 40 years.4. Showcase a solid history in telemarketing and customer service.5. Equipped with a laptop and a reliable broadband connection for a smooth remote working experience.Why Votiko Connects? Unleash the Potential: Competitive salary: 20,000 to 40,000 per month + incentives, based on your remarkablperformance. Enjoy the flexibility of working from any location you choose. Become part of a culture that prioritizes satisfaction, growth, and celebration.Slogan: Votiko Connects - Where Every Call is a Bridge to Your Success!Ready to Connect? Reach Out Now: Dial 8511539085 or dispatch your resume to hr@votiko.comEmbark on a journey where each call connects you to new heights, and every interaction is a stepping stone towards a flourishing career. Join Votiko Connects, where success is not just a destination; it's the journey we embark on together!

NEED TO HANDLE ADMIN WORKS, FEE COLLECTIONS, ADMIN DATA

Responsible for preparing and maintaining insurance policy records. Also handled the tasks of checking premium records on a regular basis Assisted Insurance sales team in achieving monthly sales target. Provided support to insurance sales financial department and handled additional duties and responsibilities as requiredRESPONSIBILITIES & DUTIES Develop various sources of agent hiring & build a team of agent & agent pipe line Conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring Development of agent prospecting habits, calling habits and work habits Work with agent on planning and reviewing of activities and goals Identify the training needs of the agent and work with Trainers to improve the same Meet Business Targets Improve agent productivity & retention Maintain the quality vectors of business including persistency and surrenderTarget Achievement Drive sales and achieve targets through the bank branches Sales Support Support the Customer Relationship Officer in the branch for his/ her sales effort, in terms of generating benefit illustrations, accompanying on client calls Relationship Management Bank is the key customer of the Business Development Manager, and he/she must engage an open and trusting relationship with the Branch Managers/officers/staff Engage the employees of the bank branches in regular discussions to transfer knowledge about insurance. Ensure that all service Lead Generation

Responsibilities : Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period. Manage, coach, and motivate Customer Success Managers across locations Establish performance metrics for CSM across locations Provide product training to the team and customers to realize the potential of SH Products. Identify product usage gaps and provide actionable solutions to the customers.Build value-based relationships with customers. Conduct Strategic Business Reviews to understand customer lifecycle milestones, communicate the value of our product, and showcase ROI.Ensures customers get fast time-to-value . Personally participate in strategic or highly visible customer meetings, Executive briefings, and quarterly business reviews to gain customer perspective.Enhance effectiveness and efficiency of Customer Success Managers through application of structured, global methodologies, tools and framework. Optimize the Customer Lifecycle by imposing a programmatic approach to information gathering.Drive desired customer outcomes through a consultative approach.Identify appropriate business use cases where SH products can be deployed.Communicate and brain-storm with the product/Project team on customer feedback and help refine product roadmap. Work with the marketing team to execute customer surveys, case studies, etc.Identify and Process Success milestones for the customers.Optimize existing processes within the company and actively enhance all Customer Success initiatives.Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization. Identify outstanding subscriptions, investigate historical data for each outstanding bill, subscription, project execution payments, contact customers for their overdue payments.MUST HAVEValid driver's license (2/4 wheeler)Exp. in B2B,B2C/ SaaS/BaaS/FinTech/Bank/NBFC or Tech Product based company.

Hello Greetings of the dayJob Title: Accountant Manager -Support ExecutiveWe are looking for an enthusiastic Support Executive.Min Exp: 0 -4+ YearsPreferred Languages : English, Hindi ,Telugu and Any regional language. Qualifications: Must be a graduate, Post graduate is PlusRequired Skills: MS office (Excel, PPT, Word) Job Description:1. Need to give Product Support.2. Implementation: data collection and setup.3. Support clients on a regular basis.4. Handling calls, tickets, whatsapp messages and chat requests.Venue Address : Cyber View Towers, Myclassboard, behind Image Hospitals, Vittal Rao Nagar, HI-TECH City, Telangana 500081Contact Person Tejaswini HR,

Aakash BYJUS Admission Manager Officer . Achieve the designated targets. Generate database from Schools and other sources. Meeting with Principals, Coordinators and management Personnel of schools for Business generation. Execute various marketing activities within assigned region. Conducting Seminars in schools, open seminars in town, Residential Apartments (Townships). Converting leads into admissions. Interaction with students and parents on routine basis. Liaison with local tuition teachers to add business.Student Support & Admission Officer Achieve allocated admission targets. Counseling Students and parents about our courses and competition exams landscape. Champion entire student cycle: Prospecting, Counseling, Admission, Orientation, Support. Interaction with students and parents on routine basis for giving them Aakash experience. Clarifying doubts of students and parents. Managing fee structure & fee software for different programs. Monitor class schedules to ensure smooth running of classes. Liaison with Head Office in Delhi for upcoming programs, admission tests, schemes and other offers. Handling assigned administrative responsibilities.

Interview and work Location: AmeerpetInterview Time: 10:00 am to 05:00 pm.CTC: 13,600/-16,000/ Designation: Customer Support OfficerOpen Positions 100+Candidate Profile: - Under Graduation is also eligible.- Good with Hindi and English (Manageable).- Fresher/Experience- Day shift.- Rotational week off.