Help Desk Executive

Essential Duties and Responsibilities:

• Resolve customer tickets over m-desk/ ERP, calls and social media.

• Quick turnaround time to answer customer queries and update tickets

• Identify and assess customers’ needs to achieve customer satisfaction

• Follow communication procedures and guidelines

• Go the extra mile to engage customers and keep them happy

• Collect feedback and collaborate with departments to bring in impactful solutions

• Maintains customer records by tracking and updating information.

• Research, identify, and resolve customer complaints using relevant software

• Document all call information according to standard operating procedures

• Recognize, document, and alert the management team of trends in customer calls

• Follow up customer calls where necessary

• Upsell products and services

• Complete call logs and reports

• Other duties as assigned

• Experience

  2 - 3 Years

• No. of Openings

  50

• Education

  12th Pass

• Role

  Helpdesk Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office