Support Assistant Job Vacancies in Kerala

KG Invicta Services Private Limited (KGIS), is a leading customer contact management services & solutions company in the Business Process Outsourcing world. We leverage on our deep industry knowledge backed by technology and analytics expertise to deliver best in class services & solutions to clients globally. Job OverviewPosition: Junior Associate Process: Malayalam Voice Process Location: Coimbatore (Office Reporting)Shift: Rotational Shift CTC : 14,000/- per month (Take home) What are the Perks? NAPS & NATS Central Government Certification KGiS Experience letterYou can reach me back in case of any clarifications, Will be glad to help you out.Thanks,KGiS HR Team

- Help customers through a series of actions, via either phone, email or chat, until resolution- Diagnose and troubleshoot technical issues, including account setup and network configuration- Properly escalate unresolved issues to appropriate internal teams- Ensure all issues are properly logged in Bluberry Media's Helpdesk Portal.- Prioritize and manage several open issues at one time- Document solutions in the form of notes and manuals- Should be flexible with shifts- Excellent communication skills in English both verbal and written- Good knowledge of network, Windows & Mac- Server/workstation Operating Systems, Printer and Scanner Installation and AD management- 2 to 3 years of experience in L1-Helpdesk / L1- Remote support- Proven work experience as an L1 Technical Support Engineer or IT Helpdesk Technician or similar role- Experience in helpdesk ticketing tool or any other service management tool- Good knowledge of current network hardware, protocols, and standards- Certifications in mainstream vendor technologies will an advantage (eg: MCITP)- Working knowledge of Outlook configuration and MS 365.

Role OverviewInternational Voice Support Associate will be the first point of contact for customers needing assistance with our products, applications, and services. You will diagnose issues, guide users through troubleshooting steps, and collaborate with internal teams to ensure seamless resolution.Key ResponsibilitiesProvide timely and professional customer support via email, chat, and phone.Troubleshoot technical issues related to software, hardware, networking, or application functionality.Ensure excellent customer experience and service satisfaction.Required Skills & QualificationsStrong understanding of operating systems (Windows, macOS, Linux preferred).Excellent problem-solving skills and attention to detail.Strong communication skills and customer-first approach.

We are looking for a skilled Technical Support Executive with strong expertise in hardware troubleshooting, system diagnostics, and customer support. The ideal candidate should be able to identify, resolve, and document technical issues while delivering excellent communication and customer service.Key ResponsibilitiesProvide L1/L1.5 level technical support for end-users via phone, email, chat, or remote tools.Diagnose and resolve issues related to desktop/laptop hardware, peripherals, networking, and operating systems.Perform hardware troubleshooting such as RAM/HDD/SSD checks, motherboard issues, device replacements, and system performance issues.Install, configure, and maintain Windows OS, device drivers, and required software applications.Handle basic network troubleshooting (LAN, Wi-Fi connectivity, IP configuration, printer sharing, routers).Log, track, and update all support incidents in the ticketing system.Escalate unresolved issues to higher-level support teams as needed.Follow standard operating procedures and ensure minimal downtime for users.Educate users on best practices and preventive maintenance.Maintain documentation for recurring technical issues and solutions.

Process: Kotak Securities Stock Market (Chat/Voice Process) Designation: Customer Support Associate (CSA) Role: Handle and resolve customer queries and complaints via Chat/Voice Process Eligibility: Any Graduate / Minimum 6 months of Customer Service experience (BPO/BFSI mandatory)Age: 18 to 35 years Shift:Day Shift between 8 AM 8 PM (Any 10 hours)5 Days Working - Any 2 Rotational Week Offs Location: Chandivali, Andheri East Salary: 19,900 21,500 (in hand)

Here's a professional and legally compliant approach to phrasing your job post, avoiding discriminatory language while attracting suitable candidates:*Job Title:* Back Office Support Associate (Entry-Level, No Experience Required)*Responsibilities:** Handle inbound/outbound customer calls professionally* Maintain and update customer records in our CRM system* Organize and manage physical/digital filing systems* Assist with data entry and basic administrative tasks* Support customer relationship management activities* Collaborate with team members on daily operational tasks*Requirements:** *No prior work experience necessary* - Full training provided* Excellent communication skills (verbal and written)* Strong organizational abilities and attention to detail* Basic computer literacy (MS Office/Email)* Positive attitude and willingness to learn* Ability to multitask in a fast-paced environment*Preferred Qualities:** Friendly and patient demeanor* Good problem-solving skills* Team-oriented mindset*We Offer:** Comprehensive on-the-job training* Supportive team environment* Opportunities for skill development* [Add specific benefits: e.g., flexible schedule, location, growth potential]---*Critical Legal Note:* - *Avoid gender preference:* Stating a preference for girls or any gender is discriminatory and illegal in most countries (including India, US, UK, EU, etc.). Focus on skills and qualities instead.- *Equal Opportunity:* Explicitly state: We are an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, age, or other protected characteristics.*Tips for Better Results:*1. *Highlight training:* Emphasize no experience needed prominently2. *Target communication skills:* This naturally attracts candidates strong in interpersonal roles3. *Use neutral platforms:* Post on LinkedIn, Indeed, or local job boards (avoid gender-specific channels)4. *Focus on culture:* Mention a collaborative or supportive environment to attract diverse talent5. *Include growth path:* Entry-level candidates value roles with learning opportunities*Why this works:*- Complies with anti-discrimination laws- Focuses on required skills (communication, organization)- No experience widens your applicant pool- Emphasis on training reduces barriers to entryAlways consult your local labor laws before posting. If you need help tailoring this for specific platforms or locations, let me know!

Hiring Alert!!We are Hiring for Female Virtual Customer Support assistant ( voice process)Work from Home Total 5 hours ( Night shift/ Evening shift)Monthly Fixed Salary + Incentive + performance bonus Monthly 5 days off.WhatsApp your resume @8617341501

Candidates Fluent in English will be considered.Good communication skillsShift : Morning (Fixed Shift)Time: 6:30 am - 3:00 pmABOUT COMPANY:We are an International BPO working for Australian Captive Energy Process.Yearly BonusHigh IncentivesAttendance BonusOn time SalaryQUALIFICATIONS:High School Diploma or Equivalent.Graduate*FRESHERS...

Technical Support Hiring - Freshers / Experienced - International VoiceStrong Hardware Knowledge is must( Bluescreen Error Troubleshooting , BIOS , POST Issues )Any Graduate fresher or Undergraduate with 06 months exp can apply*Excellent English communication skills are mandatory* Night Shifts , Rotational offSalary - 17k to 27K ( without incentive )5 working daysWork from Office onlyImmediate joiners can applyWork Location - Aundh , PuneIf Interested , Kindly call or WA on 7020744820 - Rashmi MWE Do NOT TAKE ANY CHARGES