L1 Remote Support Engineer

Bluberry Media

- help customers through a series of actions, via either phone, email or chat, until resolution

- diagnose and troubleshoot technical issues, including account setup and network configuration

- properly escalate unresolved issues to appropriate internal teams

- ensure all issues are properly logged in bluberry media's helpdesk portal.

- prioritize and manage several open issues at one time

- document solutions in the form of notes and manuals

- should be flexible with shifts

- excellent communication skills in english both verbal and written

- good knowledge of network, windows & mac

- server/workstation operating systems, printer and scanner installation and ad management

- 2 to 3 years of experience in l1-helpdesk / l1- remote support

- proven work experience as an l1 technical support engineer or it helpdesk technician or similar role

- experience in helpdesk ticketing tool or any other service management tool

- good knowledge of current network hardware, protocols, and standards

- certifications in mainstream vendor technologies will an advantage (eg: mcitp)

- working knowledge of outlook configuration and ms 365.

• Experience

  2 - 4 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  L1 Remote Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home