Job Description

- Help customers through a series of actions, via either phone, email or chat, until resolution

- Diagnose and troubleshoot technical issues, including account setup and network configuration

- Properly escalate unresolved issues to appropriate internal teams

- Ensure all issues are properly logged in Bluberry Media's Helpdesk Portal.

- Prioritize and manage several open issues at one time

- Document solutions in the form of notes and manuals

- Should be flexible with shifts

- Excellent communication skills in English both verbal and written

- Good knowledge of network, Windows & Mac

- Server/workstation Operating Systems, Printer and Scanner Installation and AD management

- 2 to 3 years of experience in L1-Helpdesk / L1- Remote support

- Proven work experience as an L1 Technical Support Engineer or IT Helpdesk Technician or similar role

- Experience in helpdesk ticketing tool or any other service management tool

- Good knowledge of current network hardware, protocols, and standards

- Certifications in mainstream vendor technologies will an advantage (eg: MCITP)

- Working knowledge of Outlook configuration and MS 365.

Experience : 2 - 4 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : L1 Remote Support Engineer

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India

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