Relationship Manager Graduate Experience Jobs in Thane

Candidate Needs to Handle Customer Queries and Service Related Issues in Freight Forwarding Companies and Should have Experience in Import Related Customer Serving Domain and Should Be Able to Handle Independently.

We are seeking a highly motivated and skilled Client Relationship Manager (CRM) to join ourdynamic team at a leading real estate firm in Thane. The ideal candidate will play a crucial rolein ensuring the satisfaction and retention of our clients through exceptional service and effectivecommunication. As a CRM, you will be the primary point of contact for our clients, managingtheir needs and ensuring smooth interactions throughout their journey with us.Key Responsibilities: Client Management: Ensure that all needs of clients are successfully met and managedafter booking. After-Sales Service: Provide continuous support to existing clients and ensure they arefully satisfied with the services offered. Client Feedback: Actively seek honest and constructive feedback from clients toimprove services and resolve any concerns. Booking to Payment Collection to Possession: Provide end-to-end service to clients,from order placement to payment collection, ensuring satisfaction at every stage. Query Resolution: Address and resolve all client queries promptly, ensuring a smoothand positive experience. Product & Service Guidance: Offer insights and assistance to clients regarding ourproducts or services, ensuring they are well-informed. Complaint Handling: Act as the main point of contact for client complaints and escalateissues to the relevant department or personnel for resolution. Proactive Communication: Understand client needs, proactively address issues, andensure a high level of customer satisfaction at all times. Documentation: Maintaining and filing documentation as per the process of thecompany including receipts, demand letters, interest letters, etc if and when needed. Coordination: Coordination with different departments and entities such as banks toensure the client journey is seamless.Key Skills & Qualifications: Polite Disposition: A friendly and professional attitude when dealing with clients. Strong Follow-up Skills: Ability to rigorously follow up with clients to ensure all needsare met. Excellent Communication: Confident communication skills, both verbal and written,with clients and colleagues. Problem Solving: Ability to understand client circumstances and provide appropriatesolutionsProactive Approach: Always anticipate client needs and take proactive steps to exceedtheir expectations. Availability: Be readily available for calls and maintain consistent communication withclients.Qualifications: Strong command on English language is mandatory. Strong interpersonal, coordination and follow up skills. Quick learner. Ability to handle multiple tasks and maintain attention to detail.

Job Description1. To identify and acquire the customers 2. Maintaining the relationship with the customers. 3. Retention of customers 4. To cross-sell the investment party products 5. To ensure to reach the revenue target. Acquiring new and prospective customers Understanding the requirements of the prospect. Providing clients with advices that helps them to sort out their problems in investment. Ensuring future business from those prospective customers in the long run. 1. Generate revenues and AUM for the company as per the expectation 2. Give high priority service to the customers as per the company processes 3. Advise clients on a range of products viz. Equity, Mutual Funds, PMS in stocks and securities broking, derivatives, bonds and all the products promoted by the company

Candidate needs to handle customer queries and service related issues