Array ( [0] => customer-success-manager [1] => hyderabad ) Customer Success Manager Jobs in Hyderabad,Customer Success Manager Job Vacancies in Hyderabad Telangana
3

Customer Success Manager Job Vacancies in Hyderabad

  • 2 - 3 yrs
  • Hyderabad
Mandatory Skills For CRM: Sales Support Aftersales Support Customer Success Client Relationship Manager Post-sales Support B2B
Key ResponsibilitiesThis position plays a crucial role in lead management, After-sales support, Client documentation, and Accounts receivable.Responsible for managing Client Relationships, Supporting sales and Marketing processes ensuring a smooth client journey from initial to post-sales support.Maintain an ongoing understanding of the clients business environment, competitors, and industry trends to offer proactive solutions.Work closely with the Internal teams, marketing, and sales teams to align strategies and deliver tailored solutions to clients.Provide feedback to product teams based on client interactions to help shape product roadmaps and feature development.Provide product training and onboarding.Ensure timely resolution of Client complaints.Document and track Client issues using CRM/ticketing systems.Escalate complex issues to senior teams or management.Collaborate with internal teams (sales, technical, and product).Qualifications:1-2 years of experience in customer-facing roles (support, sales, or account management).Excellent communication, problem-solving, and interpersonal skills.Technical aptitude (familiarity with industry-specific software/hardware).Ability to work in a fast-paced environment.Build strong relationships with customers.Identify upsell/cross-sell opportunities.Conduct regular check-ins and satisfaction surveys.
View all details
Team Handling Team Management Skills Business Development Operations Work From Home
Hire, train and guide Customer Success Advisors(CSA) to meet expected goals.Set monthly CSA goals and measure results vs. goals.Build and maintain strong customer relationship by providing excellent customer service.Identify performance improvement areas and provide recommendations.Communicate CSA performance levels including areas of concern to management.Develop action plans for improving CSA performance.Follow all company and safety guidelines and policies.Develop business improvement initiatives based on current market trends and competitors.Manage CSA's to achieve company goals and objectives.Experience in team handling at Insurance industry will be an added advantage.Current Agency team managers from Insurance industry are still permitted to work a second part-time job with us.
View all details
Customer Success MA Client Onboarding Saas Account Management Presales Manager Technology
Job descriptionDrive understanding and adoption of our products through effective onboarding of customers.Keep track of paid sign ups from the website and sales teamDiligently update customer/prospects data in tools providedStay on top of updates in current appsRequired Candidate profileYou will ideally have a combination of both Product (Computer Sciences) and Business education & experienceShould be able to work effectively in a Matrixed environment3 years of relevant experience
View all details