Customer Relationship Manager (3-5 Years) - Female Only

As a Customer Relationship Manager, you will play a crucial role in fostering strong relationships with our clients in Thane West. Your main responsibility is to ensure customer satisfaction and strengthen our company’s reputation through excellent service.

**Key Responsibilities:**

- **Client Communication:** Engage with clients regularly to address their needs and concerns, promoting a positive relationship.

- **Customer Feedback Management:** Gather and analyze customer feedback to improve services and tailor solutions to enhance customer experience.

- **Problem Resolution:** Act as the first point of contact for any issues, ensuring timely and effective resolution to maintain customer satisfaction.

- **Sales Support:** Assist the sales team by providing insights into customer requirements and potential cross-selling or upselling opportunities.

- **Relationship Building:** Develop and maintain long-term relationships with key clients to ensure loyalty and retention.

**Required Skills and Expectations:**

You should have 3 to 5 years of experience in customer relationship management. A Higher or Advanced Diploma is necessary for this role. You must have strong communication and interpersonal skills, enabling you to connect easily with clients. Problem-solving abilities are critical, as you will need to handle customer issues effectively. A positive attitude and a proactive approach towards customer service are essential in ensuring client satisfaction. Proficiency in standard office software and CRM tools will assist you in managing client interactions efficiently. Your ability to work in an office environment and collaborate with team members will contribute to our overall success.

• Experience

  3 - 5 Years

• No. of Openings

  1

• Education

  Graduate (Certificate/Diploma/Others)

• Role

  Customer Relationship Manager

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  Airoli Sector 13