Relationship Executive Job Vacancies in Kolkata

As an Airport Customer Service Associate in Kolkata, you will play a vital role in ensuring a smooth and pleasant experience for travelers at the airport. This position is ideal for those starting their careers in customer service.Key Responsibilities:1. **Customer Assistance**: Help passengers with ticketing, check-in, and baggage inquiries, ensuring they receive timely and accurate information.2. **Handling Queries**: Address customer questions and concerns about flight schedules, cancellations, and airport services, providing clear and concise solutions.3. **Check-in Services**: Facilitate the check-in process efficiently, guiding travelers through necessary steps and ensuring that all procedures are followed correctly.4. **Problem Resolution**: Manage and resolve any customer issues or complaints with professionalism, ensuring that each traveler feels valued and understood.5. **Documentation Support**: Assist passengers with necessary documentation and ensure compliance with airport regulations for smooth travel.Required Skills and Expectations:Candidates should have good communication skills in English and local languages to effectively interact with a diverse range of passengers. A commitment to providing exceptional customer service is essential. You should be able to work well under pressure and adapt to a busy airport environment. Basic computer skills are important for handling check-in systems and inquiries. Flexibility and the willingness to work varied shifts, including weekends and holidays, are also expected. A completed education up to the 12th grade is required.

Procurement Executive with 2-3 years of experience in purchasing and procurement. The ideal candidate should have experience in vendor management, material procurement, and ERP software. Since the company executes projects across India, the candidate should be willing to travel for official work approximately twice a month. Company-provided transportation, accommodation, and food during official travel.

As an Air Ticketing Executive, your primary responsibility will be to assist customers with booking flight tickets and provide them with excellent service. You will work in a fast-paced environment where attention to detail and strong communication skills are essential. **Key Responsibilities:**- **Booking and Issuing Tickets:** You will handle the entire process of booking air tickets for customers, ensuring all details are accurate to avoid any issues during travel.- **Customer Support:** You will answer customer queries regarding flights, prices, and itineraries. Its important to provide clear and helpful information to enhance customer satisfaction.- **Managing Reservations:** You will update and manage customer bookings in the database, making modifications as needed to fit their travel plans.- **Payment Processing:** You will assist customers in processing payments for their tickets, ensuring secure transactions and handling any payment-related queries.- **Coordinating with Airlines:** You will communicate with various airlines to resolve any issues related to bookings and ensure smooth operations.**Required Skills and Expectations:**- Strong communication skills are essential for interacting with customers and providing support.- Basic computer skills, including familiarity with booking software and databases, are necessary for handling ticketing processes.- Attention to detail is crucial; you will need to ensure all information entered is correct.- A team-oriented mindset is important to work effectively with colleagues and superiors.- Customers may have different needs, so being adaptable and patient will help you succeed in this role.

We are looking for enthusiastic and motivated female candidates for the role of Customer Care Executive in Kolkata. This is a full-time, work-from-home opportunity for freshers who have completed their 12th grade.**Key Responsibilities:**- **Respond to Customer Inquiries:** You will answer calls and messages from customers, helping them with their questions and concerns to ensure a positive experience.- **Provide Product Information:** You will share knowledge about our products and services, helping customers make informed decisions based on their needs.- **Resolve Issues:** You will assist in resolving customer complaints or issues efficiently and professionally, ensuring customer satisfaction.- **Document Customer Interactions:** You will keep accurate records of customer interactions and feedback, helping the team improve service processes.- **Follow Up With Customers:** You will proactively reach out to customers to gather feedback and ensure they are satisfied with the service provided.**Required Skills and Expectations:**Candidates should have strong communication skills, both verbal and written, as you will interact with customers regularly. A friendly and patient attitude is essential to handle various customer situations positively. You should be tech-savvy, with a good understanding of computer systems and software. Time management and the ability to work independently are crucial, as this role requires a strong commitment to meet customer needs from home. A basic understanding of customer service principles will be advantageous.

We are looking for a Customer Support Executive to join our team in Kolkata. This is a full-time role ideal for freshers eager to start their career in customer service. You will play a crucial role in ensuring customer satisfaction and building strong relationships with clients.**Key Responsibilities:**- **Respond to Customer Inquiries:** You will answer questions from customers through various communication channels such as phone, email, and chat, ensuring clarity and promptness.- **Resolve Customer Issues:** You will identify and troubleshoot customer concerns, delivering effective solutions to enhance the customer experience.- **Maintain Customer Records:** You will keep accurate records of customer interactions and transactions in our system for future reference and analysis.- **Provide Product Information:** You will share detailed information about our products and services, helping customers make informed decisions.- **Gather Customer Feedback:** You will collect and document feedback from customers to identify areas for improvement within our services.**Required Skills and Expectations:**- Strong communication skills, both verbal and written, are essential for interacting effectively with customers.- A customer-oriented mindset is important, as you will be focusing on ensuring customer satisfaction.- Basic problem-solving abilities will help you address customer issues in a timely manner.- Attention to detail is necessary for maintaining accurate records and providing precise information.- A willingness to learn and adapt, as you will be trained to understand our products and services in depth.- Teamwork is important since you will collaborate with team members to enhance overall service quality.

Build and maintain good relationships with existing clients.Communicate with clients through calls, emails, and meetings.Visit client locations for meetings, follow-ups, and relationship management.Understand client requirements and coordinate with internal teams.Resolve client concerns and provide timely support.Maintain records of client interactions and feedback.Prepare reports on client activities and business development opportunities.Ensure high levels of customer satisfaction and retention.

BPO - Kolkata Openings: Voice & Non-Voice Process Mode: Work From Office Job Details:- Rotational Shifts (Including Night Shift)- 6 Working Days

We are looking for an Air Ticketing Executive to join our team in Kolkata. This is an entry-level position ideal for fresh graduates or candidates with up to one year of experience. The role involves assisting customers with flight bookings and travel arrangements.Key Responsibilities:- **Flight Reservations:** Handle customer inquiries and make flight reservations according to their preferences.- **Ticketing Services:** Issue and manage airline tickets, ensuring accuracy in passenger details.- **Customer Support:** Assist customers with changes to their bookings, cancellations, or any travel-related queries.- **Documentation:** Maintain accurate records of ticket sales and related documentation.- **Collaboration:** Work closely with airline representatives and other travel partners to facilitate seamless travel experiences.Required Skills and Expectations:The ideal candidate should have excellent communication and interpersonal skills to interact effectively with customers. Attention to detail is essential, especially in ticketing and documentation tasks. The ability to work in a fast-paced environment and manage time efficiently is important. Basic knowledge of computer applications and ticketing software is preferred. A positive attitude and a willingness to learn will help you succeed in this role. As this is a full-time position based in the office, dedication to maintaining punctuality and professionalism is expected. If you are passionate about travel and enjoy helping others, we encourage you to apply.

As an Airport Customer Service Associate, you will play a vital role in providing excellent service to passengers. You will support travelers with their inquiries and ensure they have a pleasant experience.**Key Responsibilities:**- **Assist Passengers:** Answer questions about flight schedules, check-in procedures, and baggage information, providing clear guidance to travelers.- **Handle Complaints:** Address customer complaints with patience and professionalism, finding solutions to ensure customer satisfaction.- **Provide Information:** Offer information about airport facilities, services, and emergency procedures to help travelers have a safe experience.- **Coordinate with Airlines:** Communicate with airline representatives to resolve issues such as flight changes or delays, ensuring that all parties are informed and updated.- **Maintain Records:** Keep accurate records of customer interactions and incidents, which will help improve service and streamline processes.**Required Skills and Expectations:**- **Communication Skills:** You must have strong verbal and written communication skills to interact with diverse passengers and convey information clearly.- **Customer Service Orientation:** A friendly and helpful attitude is essential for creating a positive experience for travelers.- **Problem-Solving Skills:** You should be able to think on your feet and resolve issues effectively under pressure.- **Tech-Savvy:** Familiarity with technology and the ability to use software for customer service is important, as you will be working from home.- **Time Management:** Efficiently manage your time to handle multiple inquiries and tasks in a busy environment. This part-time position requires you to be proactive and dedicated to providing outstanding service to airport travelers.

As an Airport Customer Service Associate in Kolkata, you will be the first point of contact for travelers, ensuring they have a pleasant and smooth experience at the airport. Your role is crucial in providing high-quality customer service and support. **Key Responsibilities:**- **Welcome Travelers:** Greet passengers with a friendly smile and assist them with their queries, creating a welcoming atmosphere.- **Check-In Assistance:** Help passengers with the check-in process, ensuring they understand the procedures and have their boarding passes ready.- **Flight Information:** Provide up-to-date information about flight schedules, delays, and boarding gates, keeping passengers informed and at ease.- **Baggage Handling Support:** Assist travelers with their baggage concerns and coordinate with relevant departments for lost or damaged luggage.- **Resolve Issues:** Address customer complaints and concerns promptly, ensuring that issues are handled efficiently and are resolved satisfactorily.- **Maintain Cleanliness:** Ensure that the customer service area is clean and organized, presenting a professional image to the passengers.**Required Skills and Expectations:**You should have good communication skills to interact effectively with travelers and team members. A positive attitude and patience are essential for handling customer inquiries and complaints. Basic computer skills are necessary for handling check-in systems. Being a team player will help in working seamlessly with colleagues in a busy airport environment. Additionally, a customer-centric mindset is crucial for providing excellent service to all travelers.

As an Airport Guest Relationship Executive, you will play a vital role in ensuring a pleasant experience for travelers at the airport. Your primary responsibilities include the following:- **Customer Assistance:** Greet and assist guests with their inquiries, providing them with information about flights, airport facilities, and services.- **Check-In Support:** Help passengers during the check-in process, ensuring they are aware of required documentation and procedures to avoid any delays.- **Handling Complaints:** Address and resolve any guest complaints or concerns calmly and efficiently, ensuring customer satisfaction.- **Providing Information:** Act as a point of contact for guests, offering guidance on airport amenities, transportation options, and local attractions to enhance their experience.- **Coordination with Airlines:** Collaborate with airlines to relay important passenger information and assist with any special requests or needs.To succeed in this role, candidates should possess strong communication skills and a friendly demeanor to engage effectively with guests from diverse backgrounds. A basic understanding of the airport environment and travel procedures can be advantageous. Flexibility to work in a fast-paced and dynamic environment is essential, along with the ability to handle stressful situations gracefully. Candidates should be proactive, present a positive attitude, and work well as part of a team, demonstrating a commitment to delivering exceptional customer service.

As an Airport Guest Relationship Executive, you will play a crucial role in ensuring a positive experience for all guests at the airport. Your main responsibilities will include:- **Greeting Guests:** Welcome arriving guests with a warm smile and friendly attitude, making them feel comfortable as they start their journey.- **Providing Information:** Answer questions about airline services, travel procedures, and airport facilities to help guests navigate the airport easily.- **Assisting with Check-In:** Help guests with the check-in process by guiding them through self-service kiosks or direct check-in counters, ensuring a smooth process.- **Managing Queries and Complaints:** Address guest concerns and complaints promptly and courteously, working to resolve issues to enhance guest satisfaction.- **Coordinating with Airlines:** Collaborate with airline staff to stay informed about flight schedules, delays, and gate changes, ensuring guests receive accurate information.- **Maintaining Cleanliness:** Ensure that the waiting areas and guest service areas are clean and organized, contributing to a pleasant environment.Required skills and expectations for this role include:- **Effective Communication:** You should be able to communicate clearly and confidently with guests, both verbally and in writing.- **Customer Service Skills:** A good understanding of customer service principles and the ability to remain calm under pressure is essential.- **Team Player:** You should work well with others, as collaboration with various teams is key to providing excellent service.- **Attention to Detail:** Being detail-oriented will help you manage guest requests and needs effectively.- **Basic Computer Skills:** Familiarity with basic computer operations is necessary to assist with electronic check-in systems and information retrieval. This position is ideal for someone looking to start a career in the hospitality or customer service industries.