Customer Support Coordinator Graduate Jobs in Pune

Need Urgently. Position - Sales Coordinator Exp- 1 yr to 3 yrs Salary - 12 K to 14 K Per Month Location - Narhe Responsibilities - 1. Giving Product information to clients on Calls. 2. Back Office Work, Data & Record maintenance.3. Invoice Preparation, File maintenance. 4. Knowledge of Ms Word / Excel proficiencyImmediate joining Interested candidates please apply immediately

Job description:Position: Service CoordinatorCompany: Poona Air TechnologiesLocation: Bhosari, PuneDepartment: Service & OperationsCompany OverviewPoona Air Technologies is engaged in providing industrial compressed air solutions, pneumatic systems, and related service support to manufacturing and engineering industries. The company is committed to delivering reliable equipment performance and prompt after-sales service to its clients.Role SummaryThe Service Coordinator will be responsible for managing service operations, coordinating with service engineers, handling customer service requests, and ensuring timely execution of service activities. The role requires strong coordination, communication, and organizational skills.Key ResponsibilitiesReceive and register service complaints and breakdown calls from customersSchedule and assign service engineers for site visitsCoordinate preventive maintenance schedules with clientsFollow up with customers for service feedback and closure confirmationMaintain service records, call logs, and documentationPrepare service reports, job cards, and invoicesCoordinate with the spare parts and stores department for material availabilityMonitor service engineer attendance and field movementEnsure timely billing and collection follow-ups (if required)Maintain proper communication between customers, engineers, and managementEligibility CriteriaAny Graduate (Commerce / Management preferred)13 years of experience in service coordination / back office / operationsExperience in industrial equipment, pneumatic, compressor, or engineering companies preferredGood communication and customer handling skillsBasic knowledge of MS Excel and documentationKey SkillsService CoordinationCustomer HandlingScheduling & PlanningDocumentation & ReportingTeam CoordinationProblem SolvingJob Types: Full-time, PermanentBenefits:Paid sick timeProvident Fund

Key Responsibilities:1. Manage customer inquiries: Handle customer calls, emails, and messages to provide timely and accurate responses to their queries.2. Coordinate with internal teams: Collaborate with sales, technical support, and other departments to address customer issues and ensure prompt resolution.3. Assist in order processing: Support customers with placing orders, tracking shipments, and managing returns or exchanges.4. Identify customer needs: Listen to customer feedback and proactively suggest solutions or products that meet their requirements.5. Maintain customer records: Update and maintain accurate customer information in the database to ensure efficient communication and service.Required Skills and Expectations:1. Excellent communication skills: Ability to communicate effectively with customers and internal teams, both verbally and in writing.2. Problem-solving skills: Capable of identifying issues, evaluating options, and finding solutions to meet customer needs.3. Strong interpersonal skills: Ability to build rapport with customers and work well in a team environment.4. Attention to detail: Thorough and accurate in recording customer information and managing orders.5. Customer service experience: Prior experience in a customer support role, preferably in a related industry, with a focus on providing exceptional service.6. Technical knowledge: Basic understanding of products/services to support customer inquiries effectively.

Sales CoordinatorExperience 2 Months to 1 Year ________________________________________Key Responsibilities Make outbound calls to potential customers using provided data Receive and handle inbound customer calls professionally Explain company products/services clearly and confidently Identify customer needs and generate qualified leads Follow up with interested customers regularly Maintain accurate call records and customer details in CRM/Excel Achieve daily, weekly, and monthly calling and lead targets Handle customer queries, objections, and complaints politely Coordinate with the sales team for lead closure Ensure high levels of customer satisfaction________________________________________Required Skills & Qualifications Graduate in B.Com / BBA / MBA Minimum 3-4 months in sales coordination or related role Good verbal communication skills Ability to persuade and negotiate Basic computer knowledge (MS Excel, CRM preferred) Comfortable with targets and performance metrics Positive attitude and willingness to learn.

SALES SUPPORT,ORDER PROCESSING,CUSTOMER RELATION ,COMMINICATION AND CO ORDINATION,SALES DATA MANAGEMENT,PERFORMANCE MONITORING

Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Engineers have high-impact, up-to-date support material. Handling customer calls, emails, and messages, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing and technical events. Handling customer orders over phone, email, or mail and ensuring the orders have the correct prices, discounts, and product codes. Feeding the customer orders in ERP system, ensuring they are processed according to customer requirements. Making purchase orders against the customer orders and managing delivery related communication with the Principles and ensuring all orders are accurate and delivered on time. Ensuring customers pay as per the agreed credit terms and coordinate with accounts team for recoveries. Developing and maintaining filing systems so as to maintain sales records, prepare MIS reports, and coordinating with Sales Engineers to ensure budget achievement Tele-Marketing and mailers highlighting the company's products and services to the potential customers. Ensuring adherence to laws, regulations, and company policies. Responsible for managing import and export shipments, including all related tasks and follow-ups.Qualification- A Bachelor's degree in Business Administration or related field. contact - vishakha Patil - 8855997934mail id- vishakha.vms@gmail.com

Marketing Coordinator, Sales And MarketingWe are Manufacture All Types of Storage Racks.> Heavy Duty Racks> Pallet Racks> Medium Duty Racks/Light Duty Racks> MS Pallets/Plastic Pallets> Die Storage Racks> FIFO Racks> Multi-Tier Storage Rack> Cantilever Storage Rack> Pipe Storage Rack> Hardware Rack> Drive In Drive Rack> All Types of Lockers, Staff Locker.> Mezzanine Floor> Mobile Compactor> Tool Trolley> Material Handling Trolleys> Modular Office Workstation>Assembly Tables> Modular Office Furniture Etc.You can contact us at 9370658141, 8237186150Please find the web link:www.rashmienterprises.org / www.rashmiracks.comwww.rashmistorage.com / www.rashmienterprises.org

We are seeking a dynamic Backoffice and Sales Coordinator to join our team. This role will primarily involve supporting our sales team with administrative tasks, coordinating sales-related activities, and ensuring smooth operations of the back office. The ideal candidate should possess strong organizational skills, attention to detail, and the ability to multitask effectively. Experience in sales support, customer service, or administrative roles is preferred.

1) Training should be provided to candidate.2) Required Two Wheeler with license3) Good Communication required.4) Field work is also .

The Report Coordinator should coordinate both in-house and external teams for property evaluation and is responsible for collecting, processing, and documenting the data collected from the stakeholders. This job role also involves communicating with clients the progress, and timelines and preparing status reports and appraisals. The coordinator has to maintain and update databases for smooth workflowmanagement

As a Office assistance person need to do various duties as follow Receiving Service / Breakdown calls from customers Giving calls to Field team and doing follow up Closing call and sending communication to customer Making cold calls for new sales Handling back end activities like checking inward and out ward materials, Making Invoices, Checking bills. Filing and other miscellanies activitiesCandidate profileCandidate shall be graduate with good command on spoken and written English, Sincere and good grasping to learn new things. Interested candidate can send mail to elevatech.mumbai@gmail.com or call on 9892900660

Handling Inside sale activities. Warranty-related issues to resolve on time of all customers. Handling for demo material which is issued to employees. Making weekly report and send to all Sales Engineers. Material follow up with HQ. Dispatch related queries for export shipments. Arranging materials to customers on time. Maintain sales orders data in the system

Responsibilities-1. Communicate with clients via phone calls, emails, surveys, or other channels to gather feedback regarding their experiences with our products/services. 2. Providing sales and administrative support through various office duties such as answering the call, preparing, scheduling meetings with clients 3. Input new sales inquiries into the companys database and update program files in the database as needed.4. Coordinating and responding to all requests of internal meetings.5. Build and maintain strong relationships with prospective and existing clients to understand their needs and provide tailored solutions. 6. Present our products/services to clients in a compelling and persuasive manner, highlighting key features and benefits. 7. Identify and pursue potential leads through various channels, including networking events, and referrals.8. Maintain accurate records of lead interactions and updates in the company's CRM system. 9. Respond promptly and professionally to new leads received from various platforms, including but not limited to website inquiries, social media channels, and email campaigns.

The job involves strong communication skills and understanding the needs of the clients. Experience or someone who understands how exercise and healthy lifestyle impacts all aspects of life will do better in this position.

Requirements: Minimum of 1-2 years of experience in a customer success or related role within themanufacturing industry. Diploma Mechanical or equivalent in a relevant field. Proven experience in customer success, production, sales, projects, or a related role. Proficiency in CRM, and MS Excel. Excellent communication, negotiation, and interpersonal skills. Strong attention to detail and the ability to handle multiple tasks effectively. Customer-centric mindset with a passion for delivering exceptional service. Ability to work collaboratively with cross-functional teams to resolve customer issue

Understand the requirement of Customers Explain the customer about the Products, its Features and Benefits Lead generation, B2B, B2C Marketing. Close deals by giving proper solutions and customer satisfaction Build contact with Potential clients to create new business Opportunities

To assist Company directors in follow up activities by staff & submit reports on tasks assigned on daily basis

Job Description Generating leads through calls, emails, social media. Engaging with potential customers for information on products and features. Understanding customer requirements and proposing right courses andsolutions. Nurturing and closing leads by effective follow-ups and negotiations. Achieving revenue targets thru comprehensive portfolio offering.Skills Good verbal and written communication. Internet and Microsoft office proficiency. Ability to work with teams in goal-oriented environment. Willingness to take accountability and provide customer solutions.Remuneration 312000 per year. Attractive monthly incentives and rewards.

Required for Back office sale support , good communication skill , Good in excel , Invoices Making , challan making

Handled calls & emails b. Calendar Management c. Travel arrangements (Domestic Only) d. Co Ordination with various department. e. Reminders of day-to-day work f. House management of director g. PPTs if required h. Excel Sheets, reports making & data entries i. Day to Day to work assigned j. Taking updates from various Departments k. Managed various events of the organization (Exhibitions, Channel Partners meet) l. Updates from various sites for reports etc. m. Arranged Meetings