Service Desk Job Vacancies in Pune

Job Description for Service CoordinatorAssessing clients' needs of work.Overseeing the required things to be informed and collected from client regarding work. Explaining to clients how our solutions can resolve their issues. Resolving issues that arise concerning the problems and timely resolution.Answering phone calls and emails.Scheduling appointments for site visit of engineers for clientsMaintaining and tracking day to day clients' service recordsUpdating daily dispatch, e-mails and AMC book in excel. Staying current on new services we develop.Evaluating our services and helping to identify areas of improvement

Job description:Position: Service CoordinatorCompany: Poona Air TechnologiesLocation: Bhosari, PuneDepartment: Service & OperationsCompany OverviewPoona Air Technologies is engaged in providing industrial compressed air solutions, pneumatic systems, and related service support to manufacturing and engineering industries. The company is committed to delivering reliable equipment performance and prompt after-sales service to its clients.Role SummaryThe Service Coordinator will be responsible for managing service operations, coordinating with service engineers, handling customer service requests, and ensuring timely execution of service activities. The role requires strong coordination, communication, and organizational skills.Key ResponsibilitiesReceive and register service complaints and breakdown calls from customersSchedule and assign service engineers for site visitsCoordinate preventive maintenance schedules with clientsFollow up with customers for service feedback and closure confirmationMaintain service records, call logs, and documentationPrepare service reports, job cards, and invoicesCoordinate with the spare parts and stores department for material availabilityMonitor service engineer attendance and field movementEnsure timely billing and collection follow-ups (if required)Maintain proper communication between customers, engineers, and managementEligibility CriteriaAny Graduate (Commerce / Management preferred)13 years of experience in service coordination / back office / operationsExperience in industrial equipment, pneumatic, compressor, or engineering companies preferredGood communication and customer handling skillsBasic knowledge of MS Excel and documentationKey SkillsService CoordinationCustomer HandlingScheduling & PlanningDocumentation & ReportingTeam CoordinationProblem SolvingJob Types: Full-time, PermanentBenefits:Paid sick timeProvident Fund

Sell solutions like CCTV, Access Control, Networking, Servers, Firewalls, Wi-Fi Solutions, etc.Understand customer infrastructure needs and work with the technical team for solution designing.Prepare technical proposals, RFP responses, and quotations.Manage full sales cycle from prospecting to closure.Identify companies requiring laptops/desktops/IT equipment on rent.Present rental plans (monthly/yearly) and negotiate pricing.Prepare proposals, quotations, and rental agreements.Coordinate with operations for equipment delivery and pick-up.Daily field visits and client meetings (B2B focus).Identify new market opportunities and generate fresh leads.Maintain CRM, sales pipeline, and reporting.Build strong customer relationships and ensure repeat business.Achieve sales targets across all business segments

Designation - Sr. Technical Process ExecutiveMin 1 Yr Exp Into Technical Support International VoiceMust Have - Service Desk VoiceAny GraduateCTC - Up to 5.5 LPA + Allowances and IncentivesWork From Office24*7 US Rotational Night Shift Both Way Cab (Whithin 25 KM)5 Days Working 2 Days Rotational OffAbsconded Cases Not ConsiderableNotice - Immediate Joiners

Key ResponsibilitiesInstall, configure, and maintain desktops, laptops, printers, and peripherals.Provide support for Windows / macOS / Linux operating systems and applications.Troubleshoot network connectivity issues (LAN, WAN, Wi-Fi, VPN).Handle user queries related to software, email, antivirus, and office applications.Manage Active Directory (user accounts, password resets, access permissions).Perform system upgrades, patch updates, and security configurations.

SALES SUPPORT,ORDER PROCESSING,CUSTOMER RELATION ,COMMINICATION AND CO ORDINATION,SALES DATA MANAGEMENT,PERFORMANCE MONITORING

Key Responsibility Hardware Desktop, Laptop Part Replacement & troubleshooting. Experience with Windows Installation & troubleshooting. knowledge of office peripherals, like printers, and scanners. Identification of problems and providing technical solutions. Should be up to date with the upgrades and maintain the systems updated. Crimping, Punching & LAN Testing Anti-Virus, setting-up Meeting Application & Ticketing Tool. Basic Knowledge in networking, ADSL routing, and switching. Troubleshoot network and wireless connectivity of end users. Monitoring of CCTV IP Camera and ISP Links.

We are seeking a dynamic Backoffice and Sales Coordinator to join our team. This role will primarily involve supporting our sales team with administrative tasks, coordinating sales-related activities, and ensuring smooth operations of the back office. The ideal candidate should possess strong organizational skills, attention to detail, and the ability to multitask effectively. Experience in sales support, customer service, or administrative roles is preferred.

We are a well-established construction equipment dealer in Pune, representing top brands like Volvo Excavator, SDLG, Ajax Machine, Backhoe Loader, and Wheel Loader (Manitou) across Maharashtra & Goa. With over two decades of experience, we have become a trusted industry leader, driven by our dedicated team, loyal clientele, and strong brand and banking partnerships.Position OverviewWe are seeking highly organized and proactive Sales Coordinators to support our sales team in various administrative and coordination tasks. The ideal candidates will play a key role in ensuring smooth sales operations, handling documentation, and managing customer relationships to support our ongoing growth.Key ResponsibilitiesDocument Management:Prepare and send machine clearance documents to the head office.Prepare and manage sales documentation such as Quotations, Purchase Orders (PO), and Proforma Invoices (PI).Reporting & Analysis:Prepare monthly prospect and order loss reports.Maintain an accurate invoicing report.Payment Follow-up:Follow up with clients to ensure timely collection of outstanding payments.Data Management:Upload data related to free spare parts into the system.Create terms and conditions in the system as required.Process Management:Oversee the end-to-end process from sending clearance documents to generating various sales reports.Required Skills and QualificationsBachelor's degree in Business Administration, Commerce, or a related field.1-3 years of experience in a sales support or sales coordination role (experience in the construction equipment industry is a plus).Proficient in Microsoft Office (Excel, Word, and Outlook).Strong organizational skills and attention to detail.Excellent communication and interpersonal skills.Ability to work independently as well as part of a team.Key CompetenciesHigh level of accuracy and attention to detail.Strong time management skills to meet tight deadlines.Customer service-oriented with a proacti

Desktop Administration, Hardware Troubleshooting, Network Printer Installation, Remote Support, Desktop Support, System Administration, CCNA, Active Directory, MCSA, Configuring DHCP, Technical Support, ITIL, Service Desk, Software Services, Video Conferencing

Hiring Job Internship Fresher BCA, BSc, B.Com Graduate.Any Degree with 60%Pass Out Years Only - 2021-22-23Profile: Trainee Desktop EngineerInterested candidates' comments.Apply and Join Online: https://forms.gle/PhnD1pP13iavZbVPA Check Offers: https://bit.ly/3uUGPtV For Detail Contact HR on WhatsApp No: 9811722064

CSA

- HSC/Graduates can apply.- Freshers are also eligible.- Hindi communication / Average English.- Salary budget for freshers is upto 15200 in hand .- Salary budget for Experienced is upto 18000.- Rotational weekoff.- Pick and drop cab facility from Thane station to office.- Interview rounds : 2 Rounds

Hiring Fresher IT Support Engineer/ Hardware/ Network Engineer/ Networking/ Fresher!!!5 Days working, Flexible timing, Paid Sick Leaves, Leave encashment, Yearly Appraisal!!!Designation IT Support Engineer/ Hardware/ Network Engineer/ Networking/ FresherJob Location Kolkata, Mumbai, Bangalore, Hyderabad, PuneExperience FresherIT Support Engineer Roles and Responsibilities Installation and configuration of WAN, LAN Take care of Computer, Laptop, Networking Hardware and Software To identify, reproduce & resolve Networking problems of internal users Knowledge of web hosting Install, maintain and troubleshoot network equipment Maintain network routing Fix any hardware or software issues. Installation of Software, printers, outlook, web browsers. Perform regular maintenance checks. Keeping a record of all IT equipment.IT Support Engineer Desired Candidate Profile knowledge of routers, LANs, switches Troubleshooting and other related IT work. The Candidate should be dynamic and ready to accept the responsibility for the field maintenance and installationNote: BE-B-Tech, BCA, Bsc, BBA, B.Com, Diploma.Job Types: Full-time, PermanentSalary Offered: 2.4 LPA to 3.5 LPA

Customer Care Executive / telecaller Job Profile - Support client on their tour , taking feedback , sending promotional material , resolve client Queries , making vouchers Eligibility- Female Candidate only , Having Good communication and talkative , should have customer support or sales or any marketing activity experience min 1 yr

The job involves strong communication skills and understanding the needs of the clients. Experience or someone who understands how exercise and healthy lifestyle impacts all aspects of life will do better in this position.

Building and maintaining profitable relationships with key customers.Overseeing the relationship with customers handled by your team.Resolving customer complaints quickly and efficiently.Keeping customers updated on the latest products in order to increase sales.Meeting with managers in the organization to plan strategically.Expanding the customer base by upselling and cross-selling.Understanding key customer individual needs and addressing these.Conducting business reviews using CRM programs.Knowing your competition and strategizing accordingly.Run the team Take quick and responsible calls. manage the team and support the team Run the show start to end with full responsibility.

Key Responsibilities:Call Handling:Answer incoming calls promptly and professionally.Make outbound calls as required, following established scripts or protocols.Provide information, answer inquiries, and direct calls to the appropriate individuals or departments.Appointment Scheduling:Schedule and coordinate appointments or meetings based on customer or client requests.Update calendars and ensure accurate information regarding appointments.Customer Service:Address customer inquiries, concerns, and requests with a focus on delivering excellent customer service.Resolve issues or escalate them to the appropriate department for resolution.Communication Coordination:Coordinate communication between internal teams, departments, and external parties.Relay messages, instructions, or information accurately and in a timely manner.Data Entry:Enter relevant information into databases or customer management systems.Maintain accurate and up-to-date records of calls, appointments, and customer interactions.Follow-Up:Conduct follow-up calls to gather feedback, confirm appointments, or ensure customer satisfaction.Document outcomes and update records accordingly.Document Handling:Manage and organize documents related to calls, appointments, and customer interactions.Ensure confidentiality and security of sensitive information.Collaboration:Collaborate with other departments, such as customer support, sales, and administration, to coordinate activities and information flow.Attend meetings to stay informed about organizational updates and changes.Quality Assurance:Monitor and ensure adherence to call handling and communication standards.Provide feedback and suggestions for improving call coordination processes.Qualifications and Skills:High school diploma or equivalent; additional education or training in customer service is a plus.Proven experience in a similar role or a customer service-oriented environment.Excellent verbal communication

We are Urgently Looking for Call Coordinator, telecaller for Data Calling and Data Entry in Exel