Customer Support Coordinator - Full Time

Key Responsibilities:

1. Manage customer inquiries: Handle customer calls, emails, and messages to provide timely and accurate responses to their queries.

2. Coordinate with internal teams: Collaborate with sales, technical support, and other departments to address customer issues and ensure prompt resolution.

3. Assist in order processing: Support customers with placing orders, tracking shipments, and managing returns or exchanges.

4. Identify customer needs: Listen to customer feedback and proactively suggest solutions or products that meet their requirements.

5. Maintain customer records: Update and maintain accurate customer information in the database to ensure efficient communication and service.

Required Skills and Expectations:

1. Excellent communication skills: Ability to communicate effectively with customers and internal teams, both verbally and in writing.

2. Problem-solving skills: Capable of identifying issues, evaluating options, and finding solutions to meet customer needs.

3. Strong interpersonal skills: Ability to build rapport with customers and work well in a team environment.

4. Attention to detail: Thorough and accurate in recording customer information and managing orders.

5. Customer service experience: Prior experience in a customer support role, preferably in a related industry, with a focus on providing exceptional service.

6. Technical knowledge: Basic understanding of products/services to support customer inquiries effectively.

• Experience

  5 - 10 Years

• No. of Openings

  10

• Education

  Graduate (B.Tech/B.E, Certificate/Diploma/Others)

• Role

  Customer Support Coordinator

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  chakan