Customer Representative Job Vacancies in Bellandur

Looking for customer Support executive(Healthcare Process)Salary upto 4.5LPAHealthcare Process.Purely customer Support - No SalesRotational Shifts(With Night Shift Allowance)Free Meals during shift5 days works,2 Weekly offDoorstep pick and Drop Facility

Handling inbound or outbound calls and emails candidate must have international support experience

Identifying and assessing a customers needs to ensure they are satisfied.Speaking with customers via email, live chat, on the phone,Keeping detailed records of customer interactions and being in charge of customer account details.Following your companys communication procedures and policies.Utilizing technology to handle a high volume of calls.Eligibility criteria:- Must be a graduate from a recognized university.- Minimum 6 months to 1+ years of Customer service experience.- Fluent in English & Hindi Communication (mandatory). - Willing to work from the office.- Must be comfortable with rotational shifts and a week off.Package - As per current industry standards + Performance based incentives + Other allowances.

Job Description:Customer Service International Voice Process:1.Provide customer support and resolve customer queries via chat.2.Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs 3.Candidate should be flexible to work in 24*7 environments (US Shift).Key Qualifications & Skills RequiredFreshers to 6months of experience with Customer Support Experience in an International Non Voice Process .The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levelsExcellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.Should be quick learner and self-motivated.Candidates who have experience into domestic Non Voice Process can be considered as freshers.Benefits:Best in the industry pay up to 2.3 LPAFree two way transportation within 25km radius from Bellandur Ecospace.Night Shift allowance.

Customer Support RepresentativeCompany Overview:We pride ourselves on delivering exceptional customer service to ensure our customers have a seamless experience with our products/services. As we continue to grow, we are seeking a dedicated and motivated Customer Support Representative to join our team.Position Overview:We are looking for a Customer Support Representative to assist our customers with inquiries, concerns, and technical issues. The ideal candidate will be passionate about helping others, possess excellent communication skills, and have a strong attention to detail.Responsibilities:Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.Provide accurate information about our products/services, pricing, and policies.Assist customers with troubleshooting technical issues and escalate complex problems to the appropriate department.Process orders, returns, and exchanges efficiently and accurately.Maintain a high level of customer satisfaction by resolving issues promptly and effectively.Keep detailed records of customer interactions, transactions, comments, and complaints.Collaborate with other team members to improve customer support processes and procedures.Stay up-to-date on product knowledge, industry trends, and company policies.Requirements:Previous experience in customer service or a related field preferred.Excellent communication skills, both written and verbal.Strong problem-solving abilities and attention to detail.Ability to multitask and prioritize in a fast-paced environment.Proficiency in computer skills and familiarity with CRM software.Positive attitude and a passion for helping others.Flexibility to work evenings, weekends, and holidays as needed.High school diploma or equivalent required; additional education or certification in customer service is a plus.

Clients interaction describing opportunities, through different means ofcommunication, which may involve face to face interaction through video conferencingor maybe through any messaging platform or the regular voice calls. Engage with clients to arrange the placement and design they have agreed on andensure an ongoing relationship. Making sure clients understand the opportunity and ensure the queries are solved. Communicate with a target audience to build and develop client relationships. Maintain and update client database. Develop relationships with key stakeholders, both internal and external. Organize and attend events such as conferences, seminars, receptions and exhibitions.

- Salary: Up to 20,000 INR CTC- Incentives: Additional incentives based on performance- Requirements: Graduate Freshers or 12th + 6 months experience- Languages: English + Hindi, Kannada, Tamil, Marathi, Malayalam, Gujarati

Job Summary: The Customer Service Representative serves as the main point of contact for customers, handling inquiries, and providing information about services. The role is focused on ensuring customer satisfaction by offering prompt, friendly, and efficient service.Key Responsibilities:Customer Interaction:Respond to customer inquiries via phone, email, chat in timely manner.Issue Resolution:Identify customer issues and provide solutions, troubleshooting, or escalating to appropriate departments when necessary.Knowledge:Maintain a thorough understanding of services to effectively assist customers and provide accurate information.Customer Feedback:Gather customer feedback and relay any trends or issues to the management team to improve service quality.Record Keeping:Maintain accurate records of customer interactions, transactions, and any follow-up actions taken.Compliance:Ensure all customer interactions and processes comply with company policies, procedures, and regulatory requirements.Skills and Qualifications:Communication:Basic verbal and written communication skills with the ability to clearly articulate information to customers.Problem Solving:Basic analytical and problem-solving skills, with the ability to handle challenging situations effectively.

Handle voice non voice process

Responsible for attending calls and providing information as requested by the caller,using a very user friendly Software.ii. Ensure that appropriate information is provided while taking a call.iii. Ensure that the duration of the call is within the standardized Average Time Taken (ATT).iv. Adhering to the quality norms

Roles and Responsibilities1. Managing Inquiries: Handling incoming calls, emails, and chat inquiries from customers regarding internet services.2. Technical Support: Assisting customers with troubleshooting internet connectivity issues, modem/router setup, and other technical problems.3. Billing and Payments: Addressing billing inquiries, processing payments, and resolving any payment-related issues.4. Service Upgrades and Sales: Informing customers about service upgrades, new plans, and promotions, and assisting with plan changes.5. Complaint Resolution: Handling customer complaints, providing solutions, and ensuring customer satisfaction.6. Account Management: Managing customer accounts, updating information, and ensuring data accuracy.7. Feedback Collection: Gathering customer feedback to improve service quality and customer experience.8. Documentation: Maintaining records of customer interactions, transactions, and issues for future reference

Identify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on those needs.Meet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customerinteractions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersRequired skills:Good Communication Skill.Basic Computer SkillsDiscipline, Positive Attitude & Punctuality