Customer Care Executive Graduate Jobs in Mumbai

URGENT HIRING - MULTIPLE OPENINGS BVC LOGISTICSLocation: Bandra - BKC, MumbaiIts a leading secure logistics company specializing in the transportation and supply-chain management of diamonds, jewellery, luxury goods, and other high-value products.We are currently hiring for multiple positions: Customer Service Executive Sales Executive Field Sales Executive HR Intern Finance InternInterested candidates looking for an opportunity with BVC Logistics are requested to send their updated resume.WhatsApp your Updated Resume: 7400213167Please mention the position you are interested in while sending your CV.Immediate hiring Limited openings Mumbai - BKC#UrgentHiring #BVCLogistics #MumbaiJobs #BKCJobs #CustomerServiceJobs #SalesJobs #FieldSalesJobs #HRInternship #FinanceInternship #LogisticsJobs #Hiring #JobOpening

As a Customer Care Executive based in Mumbai, you will play a critical role in ensuring our customers receive outstanding service and support. Your primary aim will be to create positive experiences and resolve issues efficiently.Key Responsibilities:- Respond to Customer Inquiries: Address customer questions and issues promptly via phone, email, or chat, ensuring clear and helpful communication.- Provide Product Information: Educate customers about our products and services, helping them make informed decisions and enhancing their overall experience.- Handle Complaints: Manage and resolve customer complaints effectively, demonstrating empathy and finding appropriate solutions to exceed customer expectations.- Maintain Records: Document all customer interactions accurately in our systems to track issues and maintain historical records.- Follow Up on Issues: Ensure timely follow-up on unresolved issues, keeping customers informed throughout the process to promote trust and reliability.Required Skills and Expectations:Candidates should have a bachelors degree in fields such as B.A, B.C.A, B.B.A, B.Com, BDS, or B.Sc. You should possess strong communication and interpersonal skills, with the ability to establish rapport with customers. Problem-solving skills are essential to handle various inquiries effectively. You must be detail-oriented and organized, managing multiple tasks simultaneously while ensuring accuracy. A positive attitude and a commitment to delivering excellent customer service are crucial for success in this role. Familiarity with customer service software is a plus, and having 1 to 3 years of relevant experience is preferred.

We are seeking a motivated and dynamic Front Office Executive to join our team in Mumbai. This role is ideal for fresh graduates or individuals with up to three years of experience who possess excellent communication skills and a friendly demeanor.Key Responsibilities:- Reception Duties: Greet and assist visitors, ensuring a warm and professional welcome to all. Manage phone calls and direct inquiries to the appropriate department.- Administrative Support: Assist in managing schedules, appointments, and meetings for team members. Handle correspondence, both electronically and physically, to maintain organization and efficiency.- Office Coordination: Maintain an orderly front office environment by ensuring that supplies are stocked and the reception area is clean and presentable. Collaborate with other departments to support office initiatives.- Customer Service: Address client needs and provide information accurately. Demonstrating empathy and understanding while resolving any concerns is crucial.Required Skills and Expectations:The ideal candidate should hold a graduate degree and have a strong command of both written and spoken English. Excellent interpersonal skills are essential, along with the ability to multitask and adapt in a busy work environment. Attention to detail, professionalism, and a positive attitude are vital for success in this role. Proficiency in basic computer applications is expected, with a willingness to learn new systems as needed. This position requires the ability to work full-time from the office and a strong desire to provide exceptional service.

Handle customer queries via phone, email, chat, or social mediaResolve customer complaints efficiently and professionallyProvide accurate information about products, services, and policiesMaintain records of customer interactions and transactionsEscalate unresolved issues to the concerned departmentFollow up with customers to ensure issue resolutionMeet response time and customer satisfaction targetsCoordinate with internal teams for smooth customer support operationsMaintain professionalism and empathy during customer interactions

As a Customer Support Executive, you will play a crucial role in helping our customers with their inquiries and issues. This position is a great opportunity for freshers looking to start their career in customer service from the comfort of their home.Key Responsibilities:- Handle Customer Queries: Respond to customer questions via phone, email, or chat, ensuring they receive clear and helpful information.- Provide Solutions: Identify customer issues and provide effective solutions quickly, helping to resolve problems on the first contact whenever possible.- Maintain Customer Records: Update and manage customer information in our database to ensure accurate and timely handling of inquiries.- Follow-Up: Reach out to customers to check if their issues have been resolved and to provide further assistance if needed.- Collaborate with Teams: Work closely with other departments, such as technical support or sales, to ensure that customer needs are met efficiently.Required Skills and Expectations:- Strong communication skills are essential, both verbal and written, to clearly convey information and assist customers effectively.- Basic computer skills, including familiarity with using email, chat systems, and databases, to manage customer interactions.- A positive attitude and patience when dealing with customer issues, as well as the ability to manage stressful situations calmly.- A willingness to learn and adapt to new technologies and processes as needed.- Must be a male candidate and ready to work full-time from a remote location.

We are looking for a CRM Executive to join our team in Andheri East. This is a full-time position suitable for fresh graduates or those with up to one year of experience.Key Responsibilities:- Manage Customer Relationships: Maintain and nurture relationships with clients to enhance customer satisfaction and loyalty.- Data Entry and Management: Accurately enter and update customer information in the CRM system to ensure data integrity and accessibility.- Support Sales and Marketing Teams: Collaborate with these teams by providing them with customer insights and data that can help improve their strategies and outreach.- Respond to Customer Inquiries: Address customer questions and concerns promptly and effectively, providing excellent service to maintain a positive company image.- Monitor Customer Feedback: Collect and analyze customer feedback to identify areas for improvement in service and product offerings.Required Skills and Expectations:Candidates should have a B.Sc degree and possess strong communication skills to effectively interact with customers and team members. Basic knowledge of CRM software would be an advantage. Attention to detail is crucial, as this role involves managing significant amounts of customer data. Adaptability and a willingness to learn are also important, as the candidate will be working in a dynamic environment. A proactive attitude towards problem-solving and a desire to contribute to team goals will be highly valued.

We are looking for a Chat Support Executive to join our team in Mumbai. This role is ideal for fresh graduates or those with up to five years of experience. You will assist customers through online chat, ensuring they receive prompt and effective support.Key Responsibilities: - Customer Interaction: Engage with customers via chat to answer their inquiries and resolve issues effectively. You will need to communicate clearly and professionally to provide an excellent customer experience. - Problem Resolution: Identify and address customer problems with a solution-oriented approach. You will be expected to troubleshoot issues and guide customers towards resolution. - Information Management: Document customer interactions accurately and escalate complex issues to the appropriate departments. You will maintain records for future reference to help track response effectiveness. - Feedback Collection: Gather customer feedback to improve service quality. Your observations will play a vital role in enhancing our support systems.Required Skills and Expectations: Candidates should possess strong communication skills in English and the ability to interact warmly with customers. A good understanding of computer systems and basic troubleshooting is essential. Adaptability and patience are important, as you will handle a variety of customer needs. Attention to detail and a focus on service quality will be vital for success in this role.

As a Customer Support Executive, you will play a vital role in ensuring our customers receive excellent assistance and support. You will work from home and interact with customers via various channels.Key Responsibilities:- Respond to Customer Inquiries: Address customer questions and concerns promptly through phone, email, or chat, ensuring a quick resolution.- Manage Customer Accounts: Assist customers with account-related issues, including updates, changes, and troubleshooting, to enhance their experience.- Provide Product Information: Offer detailed information about products and services, helping customers make informed decisions.- Document Interactions: Keep accurate records of customer interactions and feedback in a system to track issues and improve services.- Collaborate with Team Members: Work closely with other departments to resolve complex issues, ensuring a seamless customer experience.- Identify and Suggest Improvements: Proactively share customer feedback with the team to help improve service quality and efficiency.Required Skills and Expectations:- Excellent communication skills, both verbal and written, to convey information clearly and effectively.- Strong problem-solving abilities, allowing you to handle customer issues efficiently and independently.- A basic understanding of computer software and applications, as you will navigate various tools for customer support.- A positive attitude and a willingness to help, ensuring customers feel valued and supported.- Attention to detail to accurately document customer interactions and follow up as needed.- Ability to work well in a team and manage your time effectively while working remotely. This role is ideal for individuals with diverse educational backgrounds, including but not limited to B.A, B.Arch, B.C.A, B.B.A, B.Com, and B.Ed. Experience is not mandatory, but enthusiasm and a readiness to learn are essential.

We are looking for a Customer Care Executive who will help our customers with their inquiries and ensure they have a positive experience. This position is based in Vashi and is suitable for candidates with little to no experience. Key Responsibilities:- Responding to Customer Inquiries: You will handle customer questions through various channels, including phone calls and emails, providing timely and accurate information.- Resolving Issues: You will assist customers in resolving their problems by identifying their needs and providing appropriate solutions efficiently.- Maintaining Customer Records: You will document customer interactions and feedback in our system to ensure that all information is accurate and accessible for future reference.- Providing Product Information: You will inform customers about our products and services, helping them understand features and offerings to enhance their experience.- Collaborating with Team Members: You will work closely with your teammates and other departments to improve customer satisfaction and address any ongoing issues.Required Skills and Expectations:- Strong communication skills: You should be able to convey information clearly and courteously to create a positive interaction with customers.- Problem-solving ability: You need to think quickly and find effective solutions to any challenges that customers may face.- Customer-oriented attitude: A genuine eagerness to help and support customers is essential to succeed in this role.- Basic computer skills: Familiarity with using computers and software is necessary to manage customer interactions effectively.- Team player: Being able to work well with others and contribute to a collaborative environment is important for our success.

NO SALES TARGETS! Face to Face Interview Start your Career with One of the Largest Capital Market Brokers Want to work in the Stock Market but hate the pressure of Sales? We are hiring for one of India's largest New-Age Discount Brokers! Job Locational ANDHERI EAST Role: Client Support (Inbound) Salary: 2.83 LPA (Fixed)20000 in hand +3600 pf Who are we looking for?Graduates: B.Com ,BBA, BFM, BA Economics, MBA , PGDBMExperience: Freshers or up to 1 years of experience.Skills: Fluent English & Hindi are mandatory.Interested candidates call me on 8779246689

We are looking for a Human Resource Executive based in Ghatkopar West to help manage our HR functions and support the company's growth. The ideal candidate will play a key role in various HR processes and contribute positively to our work environment.Key Responsibilities:- Recruitment and Onboarding: Assist in attracting, interviewing, and hiring new employees. Ensure a smooth onboarding process for new hires to help them integrate into the company.- Employee Relations: Act as a point of contact for employees regarding any HR-related queries or issues. Foster a positive work environment by promoting open communication.- Performance Management: Support the performance appraisal process by helping managers set goals and evaluate employee performance, ensuring alignment with the companys objectives.- Training and Development: Identify training needs within the organization and coordinate programs to enhance employee skills and knowledge.- Payroll and Benefits Administration: Assist in managing payroll processes and employee benefits inquiries, ensuring accuracy and timely processing.- Compliance and Record Keeping: Ensure all HR policies and practices comply with local labor laws. Maintain employee records accurately and confidentially.Required Skills and Expectations:Candidates should have a degree in B.A, B.B.A, or B.Com and possess 1 to 5 years of experience in HR roles. Strong communication and interpersonal skills are essential to effectively interact with employees at all levels. Proficiency in HR software and Microsoft Office is expected. The ideal candidate should be organized, detail-oriented, and capable of handling multiple tasks in a fast-paced environment. A proactive attitude and a commitment to continuous improvement in HR practices will be highly valued.

Location: Kandivali East (Near Railway Station)Salary: 15,000 22,000 per monthQualification: Graduation MandatoryExperience: Fresher & Experienced Both Can ApplyJob Role:Patient support calling.Prescription verification over call.Handle queries in Kannada & Malayalam.Maintain basic records in system.Requirements:Fluency in Kannada & Malayalam (Mandatory).Basic computer knowledge.Good communication skills.Note: No sales target. No work pressure.

ResponsibilitiesPlease do not source Muslim candidates, as the hiring manager already has many in her team. Having too many from one community can make it hard to manage leaves during festivals.The client is hiring three Customer Service Executives:Executive (1-2 years): Fluent in English and Telugu.Candidate will be on third party payroll.We can also source candidates completed HSC, with 2-3 years of experience in customer service roles and with excellent communication skills. Also candidates who have completed their degrees through correspondence can be considered.6 Days working - Monday to SaturdayShift timing: 9:30 am to 6:30 pm

As a Customer Care Executive in Vashi, Mumbai, you will be responsible for addressing customer inquiries, resolving issues, and providing excellent service. Your key responsibilities include answering customer calls and emails promptly, resolving complaints effectively, and ensuring customer satisfaction by offering timely and accurate assistance. You must have excellent communication skills, be patient and empathetic, and have the ability to multi-task in a fast-paced environment. A graduate degree is required, and prior experience in customer service is a plus. The role is full-time and requires you to work from the office in Vashi, Mumbai.

Customer Service ExecutiveCompany - ECOM RETAILS ECOMMERCE PRIVATE LIMITED Salary - 10,000 - 12,000 per month Location - Nahur, Mumbai

(Night shift_No cab) 1. Responding to customer inquiries and resolving issues in a timely and professional manner.2. Handling escalated customer complaints and finding effective solutions.3. Providing product information and assistance to customers.4. Monitoring customer feedback and suggesting improvements to enhance the customer experience.5. Collaborating with other departments to ensure seamless communication and service delivery.6. Maintaining accurate customer records and documentation.7. Assisting with training and mentoring new customer service representatives.8. Participating in team meetings and contributing ideas to improve customer service processes.Qualifications:- Bachelor's degree in Business Administration or related field.- At least 1 year of experience in a customer service role.- Excellent communication skills, both verbal and written.- Strong problem-solving abilities and attention to detail.- Ability to work well under pressure and meet deadlines.- Proficiency in Microsoft Office applications.- Customer-focused mindset and a passion for delivering exceptional service.* only male candidates*

Telecalling Executive Lead GenerationJob SummaryThe Telecalling Executive will be responsible for generating and qualifying leads through outbound/inbound calls while also supporting day-to-day office administrative activities. The role requires strong communication skills, follow-up discipline, data accuracy, and basic administrative coordination.Key ResponsibilitiesTelecalling & Lead GenerationMake outbound calls to prospective clients/customers from provided databases.Explain company products/services clearly and professionally.Generate, qualify, and record leads accurately.Follow up with potential leads as per defined schedules.Maintain call records, lead status, and feedback in CRM/Excel.Coordinate with sales/operations team to transfer qualified leads.Achieve daily/weekly/monthly calling and lead targets.Office Administration SupportMaintain office records, files, and documentation.Assist in attendance tracking, leave records, and basic HR coordination.Handle incoming calls, emails, and visitor coordination.Support vendor coordination, office supplies, and basic procurement.Assist in preparing reports, data entry, and internal coordination.Ensure office discipline, punctuality, and adherence to company policies.Skills & CompetenciesGood verbal communication skills (English + local language preferred).Basic computer knowledge (MS Excel, Word, email).Ability to handle calls confidently and professionally.Strong follow-up and time management skills.Attention to detail and data accuracy.Positive attitude, discipline, and reliability.QualificationsMinimum: 12th Pass / Graduate (preferred).Prior experience in telecalling, customer support, or admin role is an advantage.Freshers with good communication skills can also apply.Key Performance Indicators (KPIs)Number of calls made per day.Leads generated and qualified.Follow-up completion rate.Data accuracy and documentation quality.Attendance, punctuality, and policy adherence.Work LocationOffice-based

Key responsibilities:1. Respond to customer inquiries: Provide timely and accurate responses to customer queries through various channels such as phone, email, and chat.2. Resolve customer issues: Address and resolve customer complaints and concerns to ensure customer satisfaction and retention.3. Provide product information: Assist customers by providing detailed information about products, services, and promotions.4. Process orders and returns: Handle customer orders, process returns, and facilitate exchanges according to company policies.5. Maintain customer records: Update and maintain customer databases with accurate information to ensure seamless communication and service.Required skills and expectations:1. Excellent communication skills: Ability to effectively communicate with customers and colleagues in a clear and professional manner.2. Problem-solving skills: Capable of quickly identifying customer issues and finding solutions to meet their needs.3. Customer-oriented mindset: Demonstrate a strong focus on customer satisfaction and go above and beyond to provide exceptional service.4. Attention to detail: Ability to accurately record customer information and process orders with precision.5. Multi-tasking abilities: Manage multiple customer inquiries and tasks simultaneously while maintaining quality and efficiency.

Key Responsibilities:1. Respond to customer queries and resolve issues in a timely manner.- The Customer Support Executive will be responsible for addressing customer inquiries via phone, email, or chat and finding solutions to their problems efficiently.2. Provide product information and assistance to customers.- It is crucial for the Customer Support Executive to have a good understanding of the company's products and services in order to effectively communicate this information to customers seeking assistance.3. Maintain customer records and follow up on unresolved issues.- The candidate will need to keep accurate records of customer interactions and ensure that any unresolved issues are followed up on until they are resolved satisfactorily.4. Collaborate with other teams to improve overall customer satisfaction.- The Customer Support Executive may need to work with other departments such as Sales or Product Development to address recurring customer problems and enhance the overall customer experience.Required Skills and Expectations:- Excellent communication skills, both verbal and written, to interact effectively with customers.- Strong problem-solving abilities to quickly assess and resolve customer issues.- Ability to work well in a fast-paced environment and manage multiple tasks simultaneously.- Knowledge of basic computer applications and CRM software to maintain customer records accurately.- Customer-oriented approach with a focus on providing high-quality service and support to customers.

About us:We are 70+ member strong agri-tech startup, trying to build breakthrough technology productsfor the backbone of this country - the farmers. We have the backing of the giant - Mahindra &Mahindra, who is our strategic investor and have backed us through a recent Series C investment.Our Flagship Product is the Krishe Smart kit (Also known as Simha Kit), which is an IoT-based offeringfor tractor owners, more specifically the Rental Entrepreneurs (RE) who rent out their tractor as ameans to earn income. Over the last 2 years, we have created a 20,000+ strong user base which isthe biggest Agri-telematics deployment in India. Responsibilities: Familiarize yourself with our product and service offerings to provide accurate information tocustomers. Initiate recharge sales by contacting existing customers via phone and promoting thebenefits of our recharge services. Listen attentively to customers, understand their concerns, and provide appropriatesolutions or escalate to the relevant department for further assistance. Achieve monthly and daily Recharge sales targets to contribute to the team's overall success. Maintain accurate records of customer interactions and update the customer databaseaccordingly. Stay updated with industry trends, competitor offerings, and market dynamics to effectivelyaddress customer inquiries and concerns. Collaborate with other team members and departments to ensure a seamless customerexperience.Requirements and skills Fluency in Hindi, Marathi, Kannada, and Telugu (both verbal and written) to effectivelycommunicate with customers. Proven experience in sales, preferably in a customer service or call center environment. Strong communication skills, with the ability to listen actively and provide clear and conciseinformation to customers. Excellent problem-solving skills to address customer issues and find suitable resolutions. Ability to work in a target-driven environment and meet monthly and daily Recharge salesgoals. Strong organizational skills to maintain accurate customer records and handle multiple tasksefficiently. Flexibility to adapt to changing business needs and work schedules. Positive attitude, self-motivated, and a team player.

Hindi , English MandatoryKnowledge of Mutual Funds or Stock MarketsInbound Calls for Resolving QueriesNo Sales and No Targets