Customer Support Executive - Lower Parel Mumbai

job title: customer support executive

experience required: 2-4 years

location: head office – lower parel, mumbai

industry: shipping

company overview:

master marine services pvt. ltd. (mmspl), established in 1983, is a leading maritime service provider with 52 offices across india. we specialize in cargo and container handling, surveys, stevedoring, container storage & repairs, and cfs management. join us to be part of a dynamic team in the shipping and logistics industry.

role summary: customer support executive

the customer support executive will be responsible for assisting users of the mmd3 portal,

handling customer queries, resolving issues, and ensuring a smooth customer experience.

key responsibilities:

 handle customer inquiries related to the mmd3 portal via ivr or email.

 assist customers in registration, login, and navigation of the portal.

 resolve issues related to shipping bill, vgm, form 13 and forwarding note submission,

error messages, or transaction failures.

 escalate technical issues to the it/technical team and follow up until resolution.

 maintain records of customer interactions and feedback.

 provide guidance on tariff, billing, and compliance processes related to mmd3.

 ensure high customer satisfaction through professional communication and timely

support.

 familiarity with icegate, shipping documentation, or vgm submission.

 basic knowledge of ms office and ticketing systems.

required skills & qualifications:

 graduate in any discipline (preferred: commerce, logistics, or it background).

2–4 years of experience in customer service/helpdesk (shipping, logistics, or portal

support preferred).

 good knowledge of online portals, data entry, and documentation processes.

 excellent communication skills (english and hindi; regional language is a plus).

 problem-solving skills with attention to detail.

 ability to work under pressure and handle multiple queries simultaneously.

• Experience

  2 - 4 Years

• No. of Openings

  2

• Education

  B.A, B.C.A, B.Com, B.Sc, Any Bachelor Degree

• Role

  Customer Support Executive

• Industry Type

  Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Lower Parel, Mumbai