Customer Support Executive - Lower Parel Mumbai

Job Title: Customer Support Executive

Experience Required: 2-4 years

Location: Head Office – Lower Parel, Mumbai

Industry: Shipping

Company Overview:

Master Marine Services Pvt. Ltd. (MMSPL), established in 1983, is a leading maritime service provider with 52 offices across India. We specialize in cargo and container handling, surveys, stevedoring, container storage & repairs, and CFS management. Join us to be part of a dynamic team in the shipping and logistics industry.

Role Summary: Customer Support Executive

The Customer Support Executive will be responsible for assisting users of the MMD3 portal,

handling customer queries, resolving issues, and ensuring a smooth customer experience.

Key Responsibilities:

 Handle customer inquiries related to the MMD3 portal via IVR or email.

 Assist customers in registration, login, and navigation of the portal.

 Resolve issues related to Shipping bill, VGM, Form 13 and Forwarding Note submission,

error messages, or transaction failures.

 Escalate technical issues to the IT/technical team and follow up until resolution.

 Maintain records of customer interactions and feedback.

 Provide guidance on tariff, billing, and compliance processes related to MMD3.

 Ensure high customer satisfaction through professional communication and timely

support.

 Familiarity with ICEGATE, shipping documentation, or VGM submission.

 Basic knowledge of MS Office and ticketing systems.

Required Skills & Qualifications:

 Graduate in any discipline (preferred: Commerce, Logistics, or IT background).

2–4 years of experience in customer service/helpdesk (shipping, logistics, or portal

support preferred).

 Good knowledge of online portals, data entry, and documentation processes.

 Excellent communication skills (English and Hindi; regional language is a plus).

 Problem-solving skills with attention to detail.

 Ability to work under pressure and handle multiple queries simultaneously.

• Experience

  2 - 4 Years

• No. of Openings

  2

• Education

  Graduate (B.A, B.C.A, B.Com, B.Sc)

• Role

  Customer Support Executive

• Industry Type

  Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Lower Parel, Mumbai