Customer Care Executive Female Graduate Jobs in Mumbai

Telecalling Executive Lead GenerationJob SummaryThe Telecalling Executive will be responsible for generating and qualifying leads through outbound/inbound calls while also supporting day-to-day office administrative activities. The role requires strong communication skills, follow-up discipline, data accuracy, and basic administrative coordination.Key ResponsibilitiesTelecalling & Lead GenerationMake outbound calls to prospective clients/customers from provided databases.Explain company products/services clearly and professionally.Generate, qualify, and record leads accurately.Follow up with potential leads as per defined schedules.Maintain call records, lead status, and feedback in CRM/Excel.Coordinate with sales/operations team to transfer qualified leads.Achieve daily/weekly/monthly calling and lead targets.Office Administration SupportMaintain office records, files, and documentation.Assist in attendance tracking, leave records, and basic HR coordination.Handle incoming calls, emails, and visitor coordination.Support vendor coordination, office supplies, and basic procurement.Assist in preparing reports, data entry, and internal coordination.Ensure office discipline, punctuality, and adherence to company policies.Skills & CompetenciesGood verbal communication skills (English + local language preferred).Basic computer knowledge (MS Excel, Word, email).Ability to handle calls confidently and professionally.Strong follow-up and time management skills.Attention to detail and data accuracy.Positive attitude, discipline, and reliability.QualificationsMinimum: 12th Pass / Graduate (preferred).Prior experience in telecalling, customer support, or admin role is an advantage.Freshers with good communication skills can also apply.Key Performance Indicators (KPIs)Number of calls made per day.Leads generated and qualified.Follow-up completion rate.Data accuracy and documentation quality.Attendance, punctuality, and policy adherence.Work LocationOffice-based

We are seeking an experienced Customer Care Executive with a background in the (In Vitro Diagnostics (IVD)) sector. The ideal candidate will be responsible for managing customer interactions, preparing quotations, processing purchase orders, and ensuring smooth coordination with the customer. This position plays a key role in supporting our sales and service operations while delivering a high level of customer satisfaction.Key Responsibilities:- Handle customer inquiries and provide prompt, accurate information regarding products and services. Prepare and issue quotations based on customer requirements in alignment with company pricing policies. Process and track customer purchase orders (POs) efficiently. Coordinate with the Customer department for invoicing, payment follow-up, and related documentation. Maintain accurate records of customer communications, quotations, POs, and transactions. Support the sales team in post-order activities and customer communication. Assist in resolving customer complaints or concerns in a professional and timely manner. Collaborate with cross-functional teams (sales, service, logistics, and accounts) to ensure seamless order execution.

Job Description Receive incoming repair services call and align the technician visit to the location for repairs after customer appointment Inbound and Outbound calls to the customer for repair services and status update Co-ordinate with the technician for on-site repair status and estimates Making calls to the customer and update on the repair status of the equipment Data entry of all repair stop cases in google sheet and update details on timely basis Co-ordinate with internal team members for repair call assignment and deciding route map of the technician for visitRequirements Job Location Andheri East, Mumbai MaharashtraQualification Minimum GraduateExperience Minimum 3 years in customer supportLanguage Hindi, Marathi, English (other language shall be good)

1. Act as a central point of contact between customers and the hardware support team, facilitating efficient communication and issue resolution.2. Create and manage issue tickets in the Hardware/Software support system, documenting customer-reported problems and assigning tasks to the Hardware/Software support team.3. Prioritize and schedule hardware/software support tasks based on the urgency and impact on customer satisfaction.4. Monitor the progress of assigned tasks and ensure timely resolution, keeping customers informed throughout the process.5. Collaborate with Hardware/Software support specialists to gather relevant information for issue resolution and provide detailed updates to customers.6. Escalate critical hardware/Software support issues to higher levels of technical support or management when necessary.7. Conduct post-resolution follow-ups with customers to ensure satisfaction and gather feedback for continuous improvement.

Our business is in the recruitment sector, and we specialize in providing candidates to industries such as Oil & Gas, Construction, engineering , infrastructure and Hospitality.At this moment, we are looking for a Client Relationship Executive who will be responsible for maintaining and developing relationships with our clients primarily in the Gulf, countries such as Dubai, Saudi Arabia, Kuwait, and Oman.So the responsibilities for this position include:Client Communication: You will be interacting with clients over email, addressing their inquiries, and providing them with the necessary information..New Business Development: the role will be to generate new business opportunities through social networking and other online channels. You will identify potential clients and initiate conversations to establish partnerships with them.Appointment Scheduling: : You will be responsible for coordinating and setting up appointments for the Managing Director with prospective clients in the Gulf region.Client Support:This position requires someone who is proactive, good with communication, and capable of handling multiple tasks .Key Qualities Required:Excellent English communication skills (both written and verbal) are a must, as you will be interacting with clients in the Gulf region.Strong interpersonal skills and a proactive approach to client management and business development.Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.Location : CST ( 10 Min from Churchgate Station and 5 min from CST Station)Salary: AED 15,000 - 20,000 per monthJob Type: Full-time (Monday to Saturday, 10:30 AM - 7:00 PM)Walk-in Interviews:We welcome you to walk in directly to our office for a face-to-face interview. Please bring your updated resume.

BACK OFFICE EXECUTIVE REQUIED

Role Description This is a full-time on-site role of a Sales Executive for the center located in Mumbai Suburbs. The Sales Executive will be responsible for building and maintaining relationships with clients, promoting Institute's courses and services, meeting sales targets, and providing after-sales support. Responsibilities: Conducting outbound calls to potential students who have shown interest in our programs. Providing detailed information about the courses offered, curriculum, faculty, facilities, and career prospects. Understanding the needs and aspirations of prospective students and advising them on the most suitable programs. Addressing inquiries and concerns raised by prospective students, parents, or guardians. Meeting with prospective students and their families for in-person consultations and campus tours. Achieving sales targets by converting inquiries into enrollments. Following up with prospective students through various communication channels to nurture leads and facilitate enrollment. Collaborating with other departments such as admissions, marketing, and academic services to ensure a seamless enrollment process. Maintaining accurate records of interactions with prospective students in the CRM system. Participating in promotional events, workshops, and exhibitions to promote the institute and generate leads. Qualifications: Bachelor's degree in Marketing, Business Administration, Communications, or relevant field. Proven experience in sales, preferably in the education sector. Excellent communication and interpersonal skills. Strong persuasion and negotiation abilities. Customer-focused mindset with a passion for helping individuals achieve their educational goals. Ability to work independently as well as part of a team. Familiarity with CRM software and proficiency in MS Office applications. Knowledge of the fashion industry would be an added advantage

1. Make outbound calls to potential customers to promote Tally software products and services.2. Generate leads and set up appointments for the sales team.3. Explain the features and benefits of Tally software to potential customers.4. Handle customer inquiries and provide information about Tally products and services.5. Follow up with potential customers who have shown interest in Tally software.6. Maintain a database of customer information and interactions.7. Meet weekly or monthly targets for lead generation and conversion.

To Handle enquiries for Calibration

Company Profile-Tech clinic connect Pvt ltd is a leading healthcare technology company dedicated to transforming the industry through innovative solutions. Our cutting-edge products and services aim to enhance patient care, streamline operations, and improve overall healthcare outcomes. We are seeking a dynamic and experienced sales executive to join our team and play a pivotal role in driving the success of our healthcare solutions. We are the largest chain of clinics in Maharashtra. We have 800 employees working with us.What you'll do-Responsibilities- Contacting potential and existing customers on the phone, by email, and in person.- Handling customer questions, inquiries, and complaints.- Preparing and sending quotes and proposals.- Managing the sales process through specific software programs.- Maintaining a CRM database.- Meeting daily, weekly, and monthly sales targets.- Participating in sales team meetings.Requirements:* Excellent customer service and sales skills.* Strong verbal and written communicator.* Excellent phone and presentation skills.* Proficiency in Microsoft Office, CRM, and sales software programs.* Good negotiation and problem-solving skills.Experience - 1-5 yrsWorking hours : 10am to 7pm ( 6 days working) Sat & Sun mandatory workingHoliday : Rotational off.Female Candidate onlyLanguages : Marathi , Hindi , Gujarati (Gujarati preferred)Job Types: Full-time, Permanent.Benefits- PFPay: 15,000.00 - 30,000.00 per monthWork Location: Navi Mumbai (nearby station)If you are interested please share your updated cv on anuja.ughadetechclinic.co.in

Job Title: Customer Service AgentJob Summary: We are seeking a proactive and dynamic Customer Service Agent to join our team. The ideal candidate will be responsible for handling various customer service duties, including making outbound calls to new customers to schedule appointments for sales representatives, following up on outstanding payments, processing orders, and providing administrative support to the manager. The Customer Service Agent plays a crucial role in ensuring exceptional customer service and contributing to the overall success of the company.Responsibilities:1. Appointment Scheduling: Initiate outbound calls to new customers to schedule appointments for sales representatives. Coordinate with the sales team to ensure timely and accurate scheduling of appointments. Maintain a detailed record of appointments and update the calendar accordingly.2. Payment Follow-Up: Contact customers to follow up on outstanding payments and resolve any payment-related issues. Provide assistance and guidance to customers regarding payment methods and billing inquiries. Collaborate with the finance department to ensure timely payment processing and resolution of payment discrepancies.3. Order Management: Receive and process orders from customers via phone, email, or online platforms. Ensure accuracy of orders and address any customer concerns or modifications. Coordinate with the warehouse or relevant departments to facilitate order fulfillment and delivery.4. Customer Support: Serve as the primary point of contact for customer inquiries, complaints, and requests. Provide exceptional customer service by addressing customer concerns promptly and professionally. Resolve customer issues or escalate them to the appropriate department for further assistance.5. Administrative Support: Assist the manager with various administrative tasks, including data entry, filing, and document preparation. Maintain organized records and documentation rela

Looking for a candidate with go getter attitude, willing to learn new things can handle multiple tasks Assist to director and other department Handling inbound and outbound calls Filing & paper work Maintaining records documents & stationeryHelping customers to open demat account, mutual account Looking for female candidates onlyAny candidate who is willing to restart career can also apply

Hiring for 5 Customer Care Executive Jobs in Bandra East, Mumbai,Customer Care, Customer Support,Inbound Customer Service, with minimum 1 Year Experience,Required Educational Qualification is : Higher Secondary, Diploma, Advanced/Higher Diploma, B.A, B.Com, B.Sc with Good knowledge in Customer Care, Customer Support,Inbound Customer Service and Good English etc.

Appointment Setting: Schedule appointments of our students, ensuring all necessary details are communicated.Maintain Records: Accurately record and maintain call logs, customer information, and details of interactions in the company's CRM system.Professional Development: Stay updated on product knowledge, industry trends, and sales techniques through training and development programs.Outbound / Incoming call Calling: Initiate outbound and attending incoming calls to prospective students using a provided list or database.

Roles and ResponsibilitiesExcellent English and Hindi Communication Skills for handling customer queries of beauty cosmetic products.Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer / client accounts through open and interactive communication Responsible to do end to end coordination with high end clients Provide Skills requiredFollows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.Responsible to do end to end coordination with high end clientsPC experience in a Microsoft Windows environment, proficient with internet e-mail, Microsoft Word, Excel, Outlook and other software.Provides information regarding availability of in stock and out of stock items.The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to each and every customer.

Addressing clients' uncertainties, grievances, and suggestions on time.Prior experience as a telecaller or similar.Record customer contacts, sales information, and other information about products and servicesCommunicate with sales representatives regarding customer calls

1) Provide customer support through phone and email. 2) Work with other departments to resolve customer issues in a timely manner. 3) Serve as a point of contact for customer support and complaints. 4) Proactively identify, investigate, and resolve recurring customer support issues.5) Identifying customer needs and helping customers use specific features. 6) Analyzing and reporting product malfunctions.

FEMALE CANDIDATES APPLY WHO CAN JOIN IMMEDIATELYCoordinate executive communications, including taking calls, responding to emails and interfacing with clients.Should be able to draft emails/Correspondence.Advanced Microsoft Office skills, with an ability to become familiar with firm-specific programs and software.Exceptional interpersonal skill.Prepare internal and external corporate documents for team members and industry partners.Coordinate with Inter-department for ReportsSchedule meetings and appointments and manage travel itinerariesArrange corporate events to take place outside of the workplace.Maintain an organized filing system of paper and electronic documentsUphold a strict level of confidentialityDevelop and sustain a level of professionalism among staff and client

Join Our Team as a Escalation Specialist at Digi2L!Are you passionate about home appliances , quality service and making a meaningful impact? If so, Digi2L is the place for you. We are an early start-up with a vision to unlock India's potential in the preloved appliance market. Our innovative Customer Ready, Price Ready, Payment Ready approach simplifies gadget disposal and offers optimal value. Through our Smart Buy & Smart Sell initiative, customers effortlessly sell preloved appliances and enjoy a guaranteed buyback of new items within 5 years.About the Role:Step into a critical position at Digi2L, where you will play a key role in addressing client and customer concerns, managing escalations, and ensuring a seamless experience. You will be responsible for handling escalations related to products or services, resolving problem tickets, and collaborating with upper management to address customer issues effectively. Join us in delivering exceptional customer satisfaction and streamlining operations.Location: Chakala, AndheriNote: If you are not located in Mumbai, we kindly request you not to apply as this position necessitates immediate joining.Responsibilities:Manage and respond to customer escalations via calls and emails.Utilize expertise to provide effective solutions to customer queries and complaints.Handle high-level escalations, queries, and feedback on behalf of the company and senior stakeholders.Provide excellent customer service to ensure customer satisfaction.Resolve customer inquiries and complaints promptly and professionally.Desired Candidate Profile:6 months customer service - escalation specialist experienceBachelor's in related field preferredStrong organizational and active listening skills.Proficiency in conflict resolution and problem-solving.Energetic and positive work attitude.Thrive in fast-paced multitaskingTech-savviness a plusExperience in executive management support.Proficiency in Microsoft Office Suite,

Customer care executive (Female).Email and phone support.Age: 20 - 25 years.Qualification: Graduation BA / BCom / BSc.Experience: 1 to 2 years.Languages: Better English written and oral communication.Arabic reading and writing will be added advantage.Ready to join soon.