Customer Support Executive - Mumbai

Key responsibilities:

1. Respond to customer inquiries: Provide timely and accurate responses to customer queries through various channels such as phone, email, and chat.

2. Resolve customer issues: Address and resolve customer complaints and concerns to ensure customer satisfaction and retention.

3. Provide product information: Assist customers by providing detailed information about products, services, and promotions.

4. Process orders and returns: Handle customer orders, process returns, and facilitate exchanges according to company policies.

5. Maintain customer records: Update and maintain customer databases with accurate information to ensure seamless communication and service.

Required skills and expectations:

1. Excellent communication skills: Ability to effectively communicate with customers and colleagues in a clear and professional manner.

2. Problem-solving skills: Capable of quickly identifying customer issues and finding solutions to meet their needs.

3. Customer-oriented mindset: Demonstrate a strong focus on customer satisfaction and go above and beyond to provide exceptional service.

4. Attention to detail: Ability to accurately record customer information and process orders with precision.

5. Multi-tasking abilities: Manage multiple customer inquiries and tasks simultaneously while maintaining quality and efficiency.

• Experience

  1 - 2 Years

• No. of Openings

  5

• Education

  Graduate

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office