Customer Support Executive (1-2 Years)

Key Responsibilities:

1. Respond to customer queries and resolve issues in a timely manner.

- The Customer Support Executive will be responsible for addressing customer inquiries via phone, email, or chat and finding solutions to their problems efficiently.

2. Provide product information and assistance to customers.

- It is crucial for the Customer Support Executive to have a good understanding of the company's products and services in order to effectively communicate this information to customers seeking assistance.

3. Maintain customer records and follow up on unresolved issues.

- The candidate will need to keep accurate records of customer interactions and ensure that any unresolved issues are followed up on until they are resolved satisfactorily.

4. Collaborate with other teams to improve overall customer satisfaction.

- The Customer Support Executive may need to work with other departments such as Sales or Product Development to address recurring customer problems and enhance the overall customer experience.

Required Skills and Expectations:

- Excellent communication skills, both verbal and written, to interact effectively with customers.

- Strong problem-solving abilities to quickly assess and resolve customer issues.

- Ability to work well in a fast-paced environment and manage multiple tasks simultaneously.

- Knowledge of basic computer applications and CRM software to maintain customer records accurately.

- Customer-oriented approach with a focus on providing high-quality service and support to customers.

• Experience

  1 - 2 Years

• No. of Openings

  5

• Education

  Graduate (B.C.A, B.Tech/B.E)

• Role

  Customer Support Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office