Customer Support Executive/ IT Support

Customer Support Executive: ( fresher-2 yrs)

Job Title: Customer Support Executive

Experience Required: Fresher or 1 Year above

Department: IT / Technical Support

Employment Type: Full-time

Job Summary

We are seeking an Customer Support Executive with strong problem-solving skills and good communication abilities. The candidate will be responsible for handling technical queries, troubleshooting issues, and supporting users by using data tools such as SQL and Advanced Excel.

Key Responsibilities

Provide Level 1 / Level 2 IT support to users via call, email, and ticketing systems

Troubleshoot hardware, software, network, and application-related issues

Handle and resolve IT support tickets within SLA timelines

Use basic SQL queries to fetch, verify, and analyze system or user data

Create and maintain reports using Advanced Excel (Pivot Tables, Lookups, formulas)

Assist users with system access, password resets, and application issues

Coordinate with higher-level technical teams for unresolved issues

Document issues, solutions, and troubleshooting steps clearly

Ensure professional and clear communication with end users in English

Required Skills & Qualifications

Basic experience in IT Support / Technical Support

Good English communication skills (spoken & written)

Basic knowledge of SQL (SELECT, WHERE, simple JOINs)

knowledge of Advanced MS Excel

Understanding of Windows OS, basic networking, and applications

Ability to handle multiple tickets and prioritize tasks

Customer-focused and solution-oriented mindset

Preferred Skills (Optional)

Experience with ticketing tools (ServiceNow, Jira, Freshdesk, Zendesk)

Knowledge of Active Directory or user access management

Basic understanding of ITIL processes

Resumes can be shared to

Immediate joiner n residing in western line will be highly preferred for interview

• Experience

  0 - 2 Years

• No. of Openings

  1

• Education

  Graduate

• Role

  IT Customer Support Executive

• Industry Type

  Accounting / Finance

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Malad west,mumbai