Customer Care Executive (Female)

Vimek Bioconcept Pvt. Ltd.

1 - 3 Years
2 Openings
Not Disclosed
Posted 3 days ago
Face-to-Face interview
Mumbai

Key Skills

Customer Relationship Customer Care Customer Support Customer Management Customer Communication

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Job Description

we are seeking an experienced customer care executive with a background in the (in vitro diagnostics (ivd)) sector. the ideal candidate will be responsible for managing customer interactions, preparing quotations, processing purchase orders, and ensuring smooth coordination with the customer. this position plays a key role in supporting our sales and service operations while delivering a high level of customer satisfaction.

key responsibilities:-

handle customer inquiries and provide prompt, accurate information regarding products and services.

prepare and issue quotations based on customer requirements in alignment with company pricing policies.

process and track customer purchase orders (pos) efficiently.

coordinate with the customer department for invoicing, payment follow-up, and related documentation.

maintain accurate records of customer communications, quotations, pos, and transactions.

support the sales team in post-order activities and customer communication.

assist in resolving customer complaints or concerns in a professional and timely manner.

collaborate with cross-functional teams (sales, service, logistics, and accounts) to ensure seamless order execution.

Experience
1 - 3 Years
No. of Openings
2
Education
B.A, B.B.A, B.Com
Role
Customer Care Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
VIMEK BIOCONCEPT PVT. LTD. 88-B, CHARKOP INDUSTRIAL ESTATE, NEAR OSCAR HOSPITAL SIGNAL, GANESH NAGAR

About Vimek Bioconcept Pvt. Ltd.

VIMEK BIOCONCEPT Pvt. Ltd. was established in the year 2021 with a vision To be the Best Partner in the Diagnostic Field for the Welfare of Mankind.

Vishat Diagnostics Pvt. Ltd. a privately owned trading company is reckoned as the pioneers in the field of specialty diagnostics having exotic tie-ups with highly reputed international companies. Founded by Mr. Narendra Chitalia & Mr. Pratik Chitalia in the year 2004, the company has a unique position in the market place with its expertise in marketing and distribution.

Mr.Chitalias perseverance and guidance has leaded the company to a pinnacle with a full-fledged office and highly proficient staff in various departments like sales, marketing, customer care, finance and logistics. Hence this has guided to venture into the manufacturing sector of IVD products, we have set up the manufacturing unit in Mumbai, the commercial capital of India, under the banner of VIMEK BIOCONCEPT PVT LTD to consolidate our position as the fastest-growing In-Vitro Diagnostic (IVD) company in the World.