Customer Care Executive Job Vacancies in Surat

We are seeking a dedicated Customer Care Executive to join our team in Surat, India. This role is perfect for freshers who have completed their 12th grade and are eager to kickstart their careers in customer service.As a Customer Care Executive, you will be responsible for assisting customers by addressing their inquiries and resolving issues. Your customer interactions will be essential in building positive relationships and ensuring customer satisfaction.Key Responsibilities:1. **Customer Support**: Respond to customer queries via phone, email, or chat, providing accurate information and solutions promptly.2. **Issue Resolution**: Identify customer problems and work towards resolving them efficiently, ensuring a seamless experience for the customer.3. **Product Knowledge**: Maintain up-to-date knowledge of company products and services to provide informed assistance to customers.4. **Documentation**: Record customer interactions and feedback accurately in the system to help improve service quality.5. **Feedback Collection**: Gather customer feedback and suggestions to relay back to the management for service improvement.To excel in this role, you should have strong communication skills, be patient, and possess a good understanding of customer service principles. A positive attitude and the ability to work independently will help you succeed in a remote work environment. Additionally, being tech-savvy and proficient in using computers will enhance your performance in this position.

Answering phone callsHandling emails and messagesScheduling appointments and meetingsMaintaining records and filesGiving information to customersManaging the reception/front desk areaCoordinating with other staff membersHandling inquiries and complaints politelyUsing computer software for office work

The Back Office Executive will be responsible for handling administrative tasks, maintaining records, managing files, and assisting in the smooth functioning of the office. Key responsibilities include data entry, organizing documents, responding to emails, and coordinating with internal teams.The ideal candidate should have strong communication skills, attention to detail, and proficiency in computer applications like MS Office. A high school diploma or equivalent qualification is required. Previous experience in a similar role is preferred but not mandatory. The candidate should be able to work independently and collaborate effectively with colleagues. Being organized, efficient, and able to prioritize tasks are essential qualities for this role.

Key Responsibilities:Handle customer queries via call, email, WhatsApp & chatProvide accurate product/service informationManage follow-ups & maintain CRM recordsAssist in lead generation & issue resolutionEnsure customer satisfactionRequirements:Basic English + Strong Hindi/GujaratiGood communication & polite customer handlingKnowledge of MS Office, Email, CRM & WhatsApp BusinessPositive attitude & multitasking ability

- Responsible for assisting passengers during check-in and boarding processes at the airport. This includes guiding passengers to the correct check-in counters, assisting with baggage drop-off, and ensuring timely boarding.- Handle customer inquiries and provide excellent customer service throughout their airport experience. This involves addressing questions regarding flight schedules, delays, baggage policies, and other concerns passengers may have.- Ensure the safety and security of passengers by following strict aviation security protocols. This includes screening passengers and their belongings, monitoring terminal areas, and reporting any suspicious activities to the appropriate authorities.- Collaborate with airline staff and ground crew to coordinate efficient aircraft turnarounds. This involves communicating with pilots, cabin crew, and maintenance personnel to ensure all flights depart on time.- Assist with airport operations such as ticketing, gate assignments, and managing flight information displays. This role requires attention to detail and quick problem-solving skills to handle unexpected challenges.- Maintain a professional and courteous demeanor at all times when interacting with passengers and colleagues. Strong communication skills and a positive attitude are essential for this role.

We are looking for 42 E Commerce Executive Posts in Ahmedabad, Surat, Surendranagar, Rajkot, Dahod, Mahisagar, Amreli, Rajkot, with deep knowledge in Digital Marketing, Online Sales, Mobile Marketing, E-commerce, Presentations, Online Lead Generation, Customer Care Consultant, Direct Sales, direct selling and Required Educational Qualification is : 12th Pass, 10th Pass, B.A, B.Com, Other Bachelor Degree

Job Title: Back Office ExecutiveCompany: Votiko Solutions Pvt. Ltd.Location: Udhna Darwaja surat Job Type: Full-TimeQualifications: Graduate in any stream (B.Com / BBA preferred).Freshers are welcome to apply.Basic knowledge of MS Office & documentation.Key Responsibilities: Manage and maintain company records and data.Handle administrative and support tasks efficiently.Prepare and update reports as required.Assist in day-to-day office operations.Coordinate with internal teams for smooth workflow.Skills Required: Good communication and organizational skills.Attention to detail and accuracy in work.Ability to multitask and manage deadlines.Salary Range: 10,000 15,000 per month (based on skills and experience). For More Details, Contact: 8511539085 / 9558493605

Full job description:-Only Surat candidates can apply. The ideal candidate will have 1-3 years of experience in a call support department, providing technical assistance to customers. As a Software Support Executive, you will be responsible for resolving customer issues, providing software support, and ensuring customer satisfaction.Roles & Responsibilities:-- Be able to understand the nature of client issues and resolve them in a timely and efficient manner.- Responsible for resolving client issues via Live Chat, Email, Phone, and Remote software.- Self-motivated and be team player.- Maintain policies and procedures when working with clients and provide appropriate information.- Document customer interactions and resolutions accurately in the ticketing system.- Collaborate with the development team to identify and resolve complex technical issues.- Conduct software testing and provide feedback to the development team.- Assist in the creation and maintenance of knowledge base articles and user guides.- Stay up-to-date with the latest software updates and enhancements.- Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook).

CRM SR. EXECUTIVEThe Senior CRM Executive at Sylvi will play a key role in managing and guiding the CRM team, ensuring that all customer interactions are handled with professionalism, empathy, and efficiency. The position involves resolving escalations, mentoring team members, and enhancing the customer support process through technical insights and leadership.Key Responsibilities:Supervise CRM Executives and ensure high service quality and TAT adherenceHandle escalated queries and resolve customer concerns effectively.Monitor ticket flow, assign priorities, and ensure timely closures.Train and support team members on SOPs and customer handling techniques.Collaborate with departments (Operations, Technical, QA) to resolve complex issues.Generate reports using CRM dashboards for performance reviews.Uphold a customer-first approach in all team functions.Required Skills & Competencies:Soft SkillsConflict ResolutionPatience & EmpathyMultitasking & PrioritizationTeam MentoringEscalation HandlingCommunication Skills: Verbal, Written, Convincing Ability, Fluency Most PreferableTechnical SkillsAdvanced ExcelCRM Software Knowledge (e.g., Zoho, Freshdesk)Dashboard ManagementTicket Handling & Process OptimizationQualifications:Bachelors degree in any relevant discipline.2 -3 years of experience in customer service or CRM roles, with at least 1 year of team lead experience.Key Performance Indicators (KPIs):Customer Satisfaction (CSAT)First Response & Resolution TimesEscalation RateSLA ComplianceCoaching & Feedback Implementation

Customer Care: Company Description Arham Share Private Limited is a financial services firm that has been operational since 2010. The company has a strong focus on independence, integrity, conservative risk management, and always putting clients first. Arham Share Private Limited offers retail brokering in equity, currency, commodities, online trading, mutual funds, depository services, IPOs, and insurance. Key Responsibilities: Respond to customer inquiries via phone, email, promptly and professionally. Provide accurate information on products, services, and company policies. Address and resolve customer complaints, escalating issues when necessary. Assist customers with order processing, modifications, and tracking. Collaborate with other departments to ensure efficient order fulfilment. Communicate and Update technical or product-related problems with respective department. Maintain detailed customer interaction records and generate reports on customer feedback. Qualifications: Proven experience in a customer service role. Proficiency in English communication (both verbal and written) as well as fluency in Hindi and Gujarati Strong problem-solving abilities and decision-making skills. Ability to work in a fast-paced environment with a calm demeanour. Familiarity with CRM software is a plus. Education and Experience: Bachelors degree preferred. Previous experience in customer service or a related field is advantageous.

We are looking for a Customer Care Executive to join our team at Smart Lion Private Limited. The role offers 35000 - 45000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.Key Responsibilities:Manage incoming and outgoing calls in a professional manner.Respond to customer inquiries, complaints and concerns with a problem-solving mindset.Log customer interactions and track follow-ups.Offer timely and relevant solutions to resolve customer issues.Collaborate with team members to escalate and address more complex concerns.Meet key performance metrics including call handling time, customer satisfaction and resolution rates.Job Requirements:The minimum qualification for this role is Graduate and 1 - 6 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Rotational shift.

Job Opportunity at Votiko Solutions Private LimitedPosition: Call Center ExecutivesAbout Us:Votiko Solutions Private Limited is a leading BPO international call center located in Surat, Gujarat. We are seeking enthusiastic individuals to join our dynamic team as Call Center Executives. If you are passionate about customer service, enjoy conducting telemarketing activities, and thrive in a collaborative environment, we invite you to apply.Job Responsibilities: Conduct telemarketing activities, including lead generation and appointment setting. Handle both inbound and outbound calls for B2B and B2C clients. Conduct surveys and verification processes to ensure data accuracy. Provide exceptional customer support through calls, emails, and live chat. Collaborate with the team to meet and exceed performance targets.Requirements: Freshers and experienced candidates are welcomed. Fluency in English is essential. Strong communication skills, both verbal and written. Age limit: Below 40 years. Ability to work night shifts. Work from the office in Surat, Gujarat.Compensation:Salary: 20,000 to 40,000 per month, plus incentives based on the campaign you work on.Working Schedule:Working Days: Monday to Friday (Sunday-Saturday off).Benefits:Best work culture and employee satisfaction.Opportunities for career growth.How to Apply:Interested candidates can call us at 8511539085 or send their resumes to hr@votiko.com.Join us at Votiko Solutions Private Limited and be a part of a team that values your contributions, provides excellent work culture, and offers ample opportunities for career advancement. We look forward to welcoming you to our growing family!

Votiko Solutions: Advancing Careers, Transforming Lives! Take the opportunity to become a leader in customer excellence. Votiko Solutions Private Limited is excited to invite enthusiastic individuals to join us as Call Center Executives in our thriving international BPO. Position: Call Center Executives Company: Votiko Solutions Private Limited Type: International BPO (Remote Work Opportunity) Your Journey Begins: 1. Harness your telemarketing skills: lead generation, appointment scheduling, surveys, and verification. 2. Excel in managing inbound and outbound calls, delivering customized experiences for B2B and B2C clients. 3. Create impactful customer interactions through calls, emails, and live chat. 4. Exceed targets and demonstrate your ability to work independently. Qualifications for Success: 1. Bring a solid 3-year background in international call center operations. 2. Proficient in English with outstanding communication skills. 3. Age is merely a number candidates under 40 are encouraged to apply. 4. Proven success in telemarketing and customer service roles. 5. Equipped with a laptop and reliable broadband for effective remote work. Why Choose Votiko? Your Journey Awaits: - Attractive compensation: 20,000 to 40,000/month + performance-based incentives. - Enjoy the flexibility of working from any location. - Be part of a culture that promotes satisfaction, growth, and happiness. Votiko Solutions - Where Careers Flourish, Excellence Shines! Ready to Elevate Your Career? Contact us at 8511539085 or send your resume to hr@votiko.com Embark on a journey where each call enhances your success, and every interaction adds to your professional story. Join Votiko Solutions, where the adventure is as significant as the outcome!

Urgent hiring in Retail store in Telecom Industry*Graduate mustFresher & experienced both can applyWork - Walking customer service handling+ cross sales in storeLocation- Surat (Rander/ Ring Road/ Parvat Patiya / Ghoddhod / Katargam / Varachha /Mota Varachha / Vesu / Sarthana / Vapi)Training location: Ahmedabad (Makarba) food and accommodation provide by company only.Age limit maximum 27Only interested can share CV Interview scheduled today only:9624602836

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sales executiveEdu : 12 passExp : minimum 6 months jewelers fieldSalary : Depend on your interview

Votiko Solutions Private Limited - Building Careers, Linking Talent Across the Country Type: International Call Center BPO Role: Call Center Representatives Enhance Your Journey! Remote Work - Capitalizing on Opportunities Throughout India About Us: Welcome to Votiko Solutions, a leader in the industry and the ideal representation of the finest call center experience. In addition to providing outstanding customer engagement, we are committed to fostering personal development. Become part of our vibrant team, where your talents are not only acknowledged but honored, and your path to success transforms into our collective story. Job Overview: In the position of a Call Center Executive, you are essential in providing exceptional service. From the convenience of your residence, participate in telemarketing, oversee various inbound and outbound calls, and deliver exceptional customer assistance. Votiko offers a welcoming atmosphere where your professional dreams have limitless chances to thrive. Duties and Responsibilities: Please provide the text you would like me to paraphrase. Engage in telemarketing efforts - generating leads, setting appointments, conducting surveys, and performing verifications. Sure! Please provide the text you would like me to paraphrase. Handle incoming and outgoing calls for B2B and B2C customers. Could you please provide the text you would like me to paraphrase? Deliver outstanding customer assistance via phone, email, and live chat. It seems like you haven't provided the text you want me to paraphrase. Please share the text, and I'll be happy to help! Independently work to exceed performance goals. Sure! Please provide the text you would like me to paraphrase. Sure! Please provide the text you'd like me to paraphrase. At least 3 years of experience in a global call center setting. Sure! Please provide the text you would like me to paraphrase. Fluency in English combined with outstanding communication abilities.

Votiko Solutions Private Limited - Shaping Careers, Connecting Talents GloballyType: BPO International Call CenterPosition: Call Center ExecutivesUnlock the Potential of Your Career! Nationwide Work From Home Opportunities Await YouAbout Us: Join Votiko Solutions Private Limited, a trailblazer in the BPO industry, in our quest for passionate individuals to fill the role of Call Center Executives. Embrace the freedom to work from home as we scout for talent across every corner of India.Job Responsibilities:1. Drive telemarketing activities, mastering lead generation, appointment setting, surveys, and verification.2. Manage inbound and outbound calls, catering to the needs of both B2B and B2C clients.3. Deliver exceptional customer support via calls, emails, and live chat.4. Independently strive to exceed performance targets.Requirements:1. Minimum 3 years of experience in an international call center environment.2. Fluency in English with excellent communication skills.3. Age limit below 40 years.4. Proven track record in telemarketing and customer support.5. Must have a laptop and broadband connection for remote work.Benefits: Competitive salary: 20,000 to 40,000/month, plus incentives based on campaign performance. Work from the comfort of your home.Working Days: Monday to Friday (Sunday - Saturday off)Why Choose Votiko? Immerse yourself in the best work culture, prioritizing employee satisfaction and career growth.Ready to Transform Your Career? Call us at 8511539085 or send your resumes to hr@votiko.com

As a Front Office Executive, your responsibilities include managing the front desk, greeting and assisting visitors, answering and routing phone calls, and performing clerical duties such as data entry and file management. You will also be responsible for handling customer inquiries and providing excellent customer service.To excel in this role, you must have strong interpersonal skills to effectively communicate with visitors and colleagues. Proficiency in Microsoft Office applications is essential for managing documents and emails.

We are looking for 179 Airport Ticketing Staff Posts in Gaya, Darbhanga, Kanpur, Lucknow, Gorakhpur, Ranchi, Patna, Delhi, Noida, Surat, with deep knowledge in Aviation, Aviation Security, Airline Operations, Airlines Executive, Airline Ground Staff, Airline Customer Service, Airlines Transition Captain, Airlines Cabin Crew, Airport Representative, Airport Ticketing, Airport Operation, Ticket Booking, Air Ticketing, Customer Relationship and Required Educational Qualification is : Higher Secondary, Secondary School, B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, B.Pharma

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Votiko is hiring candidates for Customer Service Executive job in Surat with an experience of 1 year(s). Candidate would be responsible for helping customers with their queries and/or sell them products. Candidates looking for Telecalling - Voice Process jobs nearby can apply directly. Fresher & Experienced both can apply.Excellent communication requiredGood communication also acceptedCustomer Service & Support (Voice Process)Chat & Customer Support .Shifts: Depends on the process (the US, UK, Night Shifts)Salary starts from 15 k to 35 k + incentivesJob Responsibilities:Respond to customer queries and customers' concerns.Provide support for data collection to enable Recovery of the account for end-user.Maintain a deep understanding of client process and policiesReproduce customer issues and escalate product bugsProvide excellent customer service to our customers.Location: SuratSalary: ?15,000 to - ?35,000.00 /monthWorking Days- Monday to Friday (Sunday -Saturday off)If the above requirements suit your interest, please call us onPlease only call if you are qualified in above mentioned details.Regards,Votiko Team

We are looking for a Voice process executive that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour.Responsibilities:--handling customers-handling their queries-maintaining excel sheet-handling calls, emails etc.Education: Non Graduates and Graduates.Gender: Male / FemaleLanguages: English onlyWorking days: Monday to Friday (Sunday -Saturday off)Salary: ?15,000.00 - ?30,000.00 per monthSchedule:Night shiftExperience: Fresher & non fresher can applyLocation: SuratIf the above requirements suit your interest, please call us onPlease only call if you are qualified in above mentioned details.Regards,Votiko Team

Currently we are hiring candidates for Customer Service / Customer Support the position of Voice Associates Experience: 0 to 7 years - Both Fresher's and Experienced candidates are eligible.Job Description:Voice process (Inbound & Outbound Process)Receive calls from customers to resolve their issuesReply to customers and address their concernsCommunicate with the client via phone to discuss ongoing issuesHandling customer queries and solving them effectively.Good career growth.Communication Skills should be Excellent Job Location: SuratShift Timings : Night Shift (US and UK Shift)Salary: 18,000 to - 35,000.00 /monthWorking Days- Monday to Friday (Sunday -Saturday off)Please only call if you are qualified in above mentioned details.Regards,Votiko Team

Job Opportunity at Votiko Solutions Private LimitedPosition: Call Center ExecutivesAbout Us:Votiko Solutions Private Limited is a leading BPO international call center located in Surat, Gujarat. We are seeking enthusiastic individuals to join our dynamic team as Call Center Executives. If you are passionate about customer service, enjoy conducting telemarketing activities, and thrive in a collaborative environment, we invite you to apply.Job Responsibilities:* Conduct telemarketing activities, including lead generation and appointment setting.* Handle both inbound and outbound calls for B2B and B2C clients.* Conduct surveys and verification processes to ensure data accuracy.* Provide exceptional customer support through calls, emails, and live chat.* Collaborate with the team to meet and exceed performance targets.Requirements:* Freshers and experienced candidates are welcomed. Fluency in English is essential. Strong communication skills, both verbal and written. Age limit: Below 40 years. Ability to work night shifts. Work from the office in Surat, Gujarat.Compensation:Salary: 20,000 to 40,000 per month, plus incentives based on the campaign you work on.Working Schedule:Working Days: Monday to Friday (Sunday-Saturday off).Benefits:Best work culture and employee satisfaction.Opportunities for career growth.How to Apply:Interested candidates can call us at 8511539085 or send their resumes to hr@votiko.com.Join us at Votiko Solutions Private Limited and be a part of a team that values your contributions, provides excellent work culture, and offers ample opportunities for career advancement. We look forward to welcoming you to our growing family!

We are looking for a Customer Care Executive to join our team at Smart Lion Private Limited. The role offers 35000 - 45000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.Key Responsibilities:Manage incoming and outgoing calls in a professional manner.Respond to customer inquiries, complaints and concerns with a problem-solving mindset.Log customer interactions and track follow-ups.Offer timely and relevant solutions to resolve customer issues.Collaborate with team members to escalate and address more complex concerns.Meet key performance metrics including call handling time, customer satisfaction and resolution rates.Job Requirements:The minimum qualification for this role is Graduate and 1 - 6 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Rotational shift.

Job Title: CRM ExecutiveLocation: Kim, District: SuratExperience Required: 24 yearsSalary Range: 18,000 30,000/month + performance bonusJob Summary:We are looking for a CRM Executive to strengthen relationships with our current customers, ensure satisfaction, and generate new business through referrals and follow-ups.Key Responsibilities:Client Relationship Building: Regularly connect with existing customers to ensure they are satisfied with products/services and to keep them informed about new offerings.Site Visits & Customer Meetings: Personally visit top customers to maintain face-toface relationships, understand challenges theyre facing, and discuss upcoming needs or projects.Referral Generation: Systematically ask for referrals from satisfied customers and track these referrals through the CRM system to close new deals.Complaint Resolution: Act as the single point of contact for existing clients in case of any service issues, coordinate with internal teams to resolve problems quickly, and ensure a positive experience.CRM Management: Enter all customer data, interactions, and next steps into the CRM; use this database to track communications, orders, referrals, and satisfaction Metrics.Qualifications & Skills:Bachelors/ Masters in Business, Marketing, or relevant field.Good interpersonal skills and a customer-centric mind-set.Ability to travel locally for client meetings.Growth Path:CRM Executive Key Account Executive Client Relationship Manager