Customer Support Executive - Lower Parel Mumbai

Job Title: Customer Support Executive

Experience Required: 2–4 years

Location: Head Office – Lower Parel, Mumbai

Industry: Shipping

Company Overview:

Master Marine Services Pvt. Ltd. (MMSPL), established in 1983, is a leading maritime service provider with 52 offices across India. We specialize in cargo and container handling, surveys, stevedoring, container storage & repairs, and CFS management. Join us to be part of a dynamic team in the shipping and logistics industry.

Role Summary: Customer Support Executive

The Customer Support Executive will be responsible for assisting users of the MMD3 portal,

handling customer queries, resolving issues, and ensuring a smooth customer experience.

Key Responsibilities:

ï‚· Handle customer inquiries related to the MMD3 portal via IVR or email.

ï‚· Assist customers in registration, login, and navigation of the portal.

ï‚· Resolve issues related to Shipping bill, VGM, Form 13 and Forwarding Note submission,

error messages, or transaction failures.

ï‚· Escalate technical issues to the IT/technical team and follow up until resolution.

ï‚· Maintain records of customer interactions and feedback.

ï‚· Provide guidance on tariff, billing, and compliance processes related to MMD3.

ï‚· Ensure high customer satisfaction through professional communication and timely

support.

ï‚· Familiarity with ICEGATE, shipping documentation, or VGM submission.

ï‚· Basic knowledge of MS Office and ticketing systems.

Required Skills & Qualifications:

ï‚· Graduate in any discipline (preferred: Commerce, Logistics, or IT background)

2–4 years of experience in customer service/helpdesk (shipping, logistics, or portal

support preferred).

ï‚· Good knowledge of online portals, data entry, and documentation processes.

ï‚· Excellent communication skills (English and Hindi; regional language is a plus).

ï‚· Problem-solving skills with attention to detail.

ï‚· Ability to work under pressure and handle multiple queries simultaneously.

• Experience

  2 - 4 Years

• No. of Openings

  2

• Education

  Graduate (B.A, B.C.A, B.Com, B.Sc)

• Role

  Customer Support Executive

• Industry Type

  Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Lower Parel, Mumbai